Online Value Co-Creation in the Healthcare Service Ecosystem: A Review

Aghdam, Atae Rezaei; Watson, Jason; Ziaimatin, Hasti

doi:10.5130/acis2018.cf

Cited by 7 publications

(1 citation statement)

References 37 publications

(61 reference statements)

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“…This macro-parameter encompasses all services related to healthcare [101,102], including preventative care, treatment of illnesses and injuries, and management of chronic conditions. The goal of healthcare services is to maintain and improve the health of individuals and communities [103].…”

Section: Healthcarementioning

confidence: 99%

Autonomous and Sustainable Service Economies: Data-Driven Optimization of Design and Operations through Discovery of Multi-Perspective Parameters

Alahmari,

Mehmood,

Alzahrani

et al. 2023

Sustainability

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The rise in the service economy has been fueled by breakthroughs in technology, globalization, and evolving consumer patterns. However, this sector faces various challenges, such as issues related to service quality, innovation, efficiency, and sustainability, as well as macro-level challenges such as globalization, geopolitical risks, failures of financial institutions, technological disruptions, climate change, demographic shifts, and regulatory changes. The impacts of these challenges on society and the economy can be both significant and unpredictable, potentially endangering sustainability. Therefore, it is crucial to comprehensively study services and service economies at both holistic and local levels. To this end, the objective of this study is to develop and validate an artificial-intelligence-based methodology to gain a comprehensive understanding of the service sector by identifying key parameters from the academic literature and public opinion. This methodology aims to provide in-depth insights into the creation of smarter, more sustainable services and economies, ultimately contributing to the development of sustainable future societies. A software tool is developed that employs a data-driven approach involving the use of word embeddings, dimensionality reduction, clustering, and word importance. A large dataset comprising 175 K research articles was created from the Scopus database, and after analysis, 29 distinct parameters related to the service sector were identified and grouped into 6 macro-parameters: smart society and infrastructure, digital transformation, service lifecycle management, and others. The analysis of over 112 K tweets collected from Saudi Arabia identified 11 parameters categorized into 2 macro-parameters: private sector services and government services. The software tool was used to generate a knowledge structure, taxonomy, and framework for the service sector, in addition to a detailed literature review based on over 300 research articles. The conclusions highlight the significant theoretical and practical implications of the presented study for autonomous capabilities in systems, which can contribute to the development of sustainable, responsible, and smarter economies and societies.

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Section: Healthcarementioning

confidence: 99%

Autonomous and Sustainable Service Economies: Data-Driven Optimization of Design and Operations through Discovery of Multi-Perspective Parameters

Alahmari,

Mehmood,

Alzahrani

et al. 2023

Sustainability

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Offline to online: The impacts of offline visit experience on online behaviors and service in an Internet hospital

2023

Electron Markets

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A novel information sharing framework for people living with type-2 diabetes in the context of a group education program

Aghdam

Watson

Miah

et al. 2021

Health Inf Sci Syst

Self Cite

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Purpose Online health communities (OHCs) offer opportunities for people with type-2 diabetes to share information and experiences for self improvement. This study is to introduce a novel framework for identifying the potential of online diabetes communities’ practices and outcomes in empowering people living with diabetes. Method : Using a qualitative tradition, we conducted semi-structured interviews with 15 members of these communities, attempting to answer research question: how an online framework for diabetes community can be outlined for empowering patients in their self-management in the context of DGEP. We also analysed 2312 threads shared in the three popular type-2 diabetes Reddit communities (r/diabetes, r/diabetes_t2, and r/type2diabetes) comprising more than 60,000 members.? Results Using thematic analysis, the study identifies three salient themes: (a) Leverage digital health technologies to ubiquitous access, share and integrate resources, (b) Community encouragement in self-care and self-monitoring, and (c) Improve mental well-being by experiencing commonality. Statistically, on average 87% of the participants contended that they would benefit the OHC framework for keeping them interconnected to the program. Furthermore, expert interviews with the healthcare team have been carried out for evaluating the usability and efficiency of the framework. Conclusions The proposed information-sharing framework promotes patients’ self-management of diabetes, revealing that patient participation in diabetes OHC leads to empowering self-management of their diabetes and in turns shedding some light on how healthcare organizations can improve patients’ information behaviour through OHC provisions. This qualitative study suggested that the proposed novel framework is perceived as a useful platform to empower diabetic patients in their self-management, extending value of physical group activities.

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Online Value Co-Creation in the Healthcare Service Ecosystem: A Review

Cited by 7 publications

References 37 publications

Autonomous and Sustainable Service Economies: Data-Driven Optimization of Design and Operations through Discovery of Multi-Perspective Parameters

Autonomous and Sustainable Service Economies: Data-Driven Optimization of Design and Operations through Discovery of Multi-Perspective Parameters

Offline to online: The impacts of offline visit experience on online behaviors and service in an Internet hospital

A novel information sharing framework for people living with type-2 diabetes in the context of a group education program

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