Descritores: assistência centrada no paciente, gravação de videotape, entrevista, comunicação, relação médico-paciente, educação médica, criança Several authors report that the outcome of the medical consultation is associated with better results when based on patient-centered model among which stands out the inclusion of the patient's perspective. The aim of this study was to examine whether the teaching model adopted in the -Ambulatório Geral de Pediatria‖ (AGEP), a general Pediatric outpatient clinic, capacitates, after one year, the resident of pediatrics to conduct a consultation which includes the parents' perspective. The AGEP is a secondary health care facility located at the University Hospital of the University of São Paulo (USP), Brazil, and offers a course for the first year of the residency program of the Department of Pediatrics of the School of Medicine of USP. This clinic aims to teach a form of extended care, not focused on the disease. In 2007, 10 residents were selected to be videotaped while performing a consultation at the beginning and at the end of the course. The data was analyzed through qualitative methodology by exploratory technique involving three judges independently. Using as reference the patient-centered care, general categories were elaborated: (1) Understanding of the parents' main complaints, (2) Understanding of other complaints and (3) Sharing decision-making. The residents had an average age of 26 years-old, graduated from different colleges in the country and referred outpatient training only for short periods. As a result it was observed that in category (1), the majority of residents explore precipitously the first parents' complaint. At the end of the course some residents, although insufficiently, include in the anamneses the parents concerns involved with the complaint. In Category (2), few residents actively explore other complaints and the parents' agenda was neglected. In category (3), residents maintained throughout the course a non-shared decision-making practice. The observation of consultations enabled the development of empirical categories: (a) interaction with the child, (b) explanation of the anamnese guide, (c) use of the records as the main source of information, (d) moments of silence during the consultation, (e) lack of explanation of the procedures of the physical examination. Among which, the interaction with the child was the most significant and it was found that most residents establish little communication with the children. Residents seeking a dialogue with the child are limited to the routine aspects of life and school activities. Only one resident explores the health problem directly with the child. Children actively tried to communicate with the residents during the consultation, but most residents appeared not to have understood their behavior. It was concluded that the teaching model of AGEP in 2007 does not enabled residents to do consultations including the parents' perspective. The explanations for this may relate to the difficulties in c...