Videoconferencing as a Communication Tool

Sprey, J. A.

doi:10.1002/9781119134633.ch61

Cited by 13 publications

(6 citation statements)

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“…At least, they expect some sort of consulting efforts from the supplier side, such as product evaluation support features [42]. Besides asynchronous feedback and contact forms (contact data and email) and added-value information (FAQs/online discussion forums) [43], call-back or chat features (such as synchronous live web help, service and sales chat [4], [44]), and videoconferencing [12] are examples of more innovative forms of online support features providing advice on corporate websites. Latest state of the art is real-time chatting and co-browsing within assistive web applications during purchasing or for postsales procedures.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Videoconferencing, for example, was seen as a possible way of making communication a pleasurable collaboration with customers even at an earlier time [12]. These days, a recent Gartner report on web-based customer communication channels assumes that by 2015, companies will generate 50% of web sales via their social presence and mobile applications.…”

Section: Introductionmentioning

confidence: 98%

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Critical Factors Influencing Diffusion of Interactivity Innovations on Corporate Websites

Zollet

Bäck

2015

IEEE Trans. Profess. Commun.

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Research problem: Most of the previous research into corporate websites has focused on the users' point of view and their perception of usability and interactivity as the two predominant website characteristics, and has shown that interactivity plays an important role in consumers' perceptions of, and responses to, these sites. This study explores corporate websites from a different view-that of the company-and investigates the organizational motivation to adopt new interactive features on corporate websites. Research question: What are the critical factors influencing the firm's adoption of online innovations related to interactivity on their websites? Literature review: Many dominant theories in information technology (IT) that guide most research on IT adoption at the firm level include the diffusion of innovations theory (which seeks to explain how, why, and at what rate new ideas and technology spread through cultures) and the technology, organization, and environment framework (which identifies three aspects of an enterprise's context that influence the process by which it adopts and implements a technological innovation). But other research streams can contribute to the Theory of Technology Adoption at the firm level, including Institutional Theory (which is a widely accepted theoretical posture that emphasizes rational myths, isomorphism, and legitimacy) and the model of Iacovou(which analyzes interorganizational systems' characteristics that influence firms to adopt IT innovations). Methodology: A conceptual model with supporting propositions was tested using an online questionnaire. Data were collected from 138 firms in Switzerland and Germany and analyzed with multiple regression analysis. Results and conclusions: Complexity, perceived benefits, top management support, and information intensity are the drivers that play important roles in the diffusion of innovation related to interactivity on corporate websites, and support our conceptual model.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 98%

Critical Factors Influencing Diffusion of Interactivity Innovations on Corporate Websites

Zollet

Bäck

2015

IEEE Trans. Profess. Commun.

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“…However, in spite of several factors, which are fueling the growth in VC, early projections have been overly optimistic. An early literature review revealed that many technological and other barriers are preventing VC from gaining mainstream popularity (Sprey, ). Users are primarily concerned with the costs of hardware and usage, interoperability, and poor quality.…”

Section: Introductionmentioning

confidence: 99%

“…Users are primarily concerned with the costs of hardware and usage, interoperability, and poor quality. Even though advancements in ICT have made VC affordable to more people in the last decade, the turning point for widespread VC adoption is not likely to occur until hardware prices fall sufficiently for video to become an add‐on to users' personal computers (Sprey, ). As with other environmental‐related technologies, there are many constraints to the potential uptake of any new technology.…”

Section: Introductionmentioning

confidence: 99%

A demonstration of how virtual meetings can enhance sustainability in a corporate context

Guerin

2017

Environmental Quality Mgmt

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Video conferencing (VC) offers benefits to businesses and organizations. A three‐month trial was undertaken across a telecommunications company in Australia to evaluate the use of VC benefits monitoring software to capture data and calculate utilization and business travel savings from air and car travel for individual VC end points across the company. The results from the trial were used by the finance and administration department of the company to promote VC usage and, at the same time, to introduce a nonessential air travel ban, which led to annualized cost savings of up to 40% on business as usual.

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“…A few years ago, videoconference was only an expensive option for big companies' business operations due to the requirement of special hardware and communication lines. With the growth of Internet bandwidth and the development of multimedia communication technologies in past years, videoconference has become more and more popular in business operations (Sprey, 1997). Furthermore, with affordable video and audio capture devices, the advanced low bit-rate coding, and pure-software videoconferencing tools, home users can also enjoy visual communications at 56Kbps or lower (Deshpande & Hwang, 2001).…”

Section: Introductionmentioning

confidence: 99%

A Framework for Indexing Personal Videoconference

Song

Lyu

Hwang

Video Data Management and Information Retrieval

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The rapid technical advance of multimedia communication has enabled more and more people to enjoy videoconferences. Traditionally, the personal videoconference is either not recorded or only recorded as ordinary audio and video files that only allow linear access. Moreover, in addition to video and audio channels, other videoconferencing channels, including text chat, file transfer, and whiteboard, also contain valuable information. Therefore, it is not convenient to search or recall the content of videoconference from the archives. However, there exists little research on the management and automatic indexing of personal videoconferences. The existing methods for video indexing, lecture indexing, and meeting support systems cannot be applied to personal videoconference straightforwardly. This chapter discusses important issues unique to personal videoconference and proposes a comprehensive framework for indexing personal videoconference. The framework consists of three modules: videoconference archive acquisition module, videoconference archive indexing module, and indexed videoconference accessing module. This chapter will elaborate on the design principles and implementation methodologies of each module, as well as the intra- and inter-module data, and control flows. Finally, this chapter presents a subjective evaluation protocol for personal videoconference indexing.

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Videoconferencing as a Communication Tool

Cited by 13 publications

References 0 publications

Critical Factors Influencing Diffusion of Interactivity Innovations on Corporate Websites

Critical Factors Influencing Diffusion of Interactivity Innovations on Corporate Websites

A demonstration of how virtual meetings can enhance sustainability in a corporate context

A Framework for Indexing Personal Videoconference

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