Value co‐creation in online healthcare communities: The impact of patients’ reference frames on cure and care

Oerle, Sarah Van; Lievens, Annouk; Mahr, Dominik

doi:10.1002/mar.21111

Cited by 26 publications

(20 citation statements)

References 69 publications

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“…Yang et al mainly explored how OHCs can improve treatment efficiency from the perspective of patients’ satisfaction. Sarah et al [16] proposed that physicians are required to actively communicate with patients in OHCs to improve patients’ satisfaction. Petrič et al [17] found that social process, such as communication in OHCs, can affect the relationship between patients and physicians.…”

Section: Introductionmentioning

confidence: 99%

Impact of Physician-Patient Communication in Online Health Communities on Patient Compliance: Cross-Sectional Questionnaire Study

Zhang

2019

J Med Internet Res

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Background In China, the utilization of medical resources is tense, and most hospitals are highly congested because of the large population and uneven distribution of medical resources. Online health communities (OHCs) play an important role in alleviating hospital congestions, thereby improving the utilization of medical resources and relieving medical resource shortages. OHCs have positive effects on physician-patient relationships and health outcomes. Moreover, as one of the main ways for patients to seek health-related information in OHCs, physician-patient communication may affect patient compliance in various ways. In consideration of the inevitable development of OHCs, although they have several shortcomings, identifying how physician-patient communication can impact patient compliance is important to improve patients’ health outcomes through OHCs. Objective This study aimed to investigate the impact of physician-patient communication on patient compliance in OHCs through the mediation of the perceived quality of internet health information, decision-making preference, and physician-patient concordance, using an empirical study based on the self-determination theory. Methods A research model was established, including 1 independent variable (physician-patient communication), 3 mediators (perceived quality of internet health information, decision-making preference, and physician-patient concordance), 1 dependent variable (patient compliance), and 4 control variables (age, gender, living area, and education level). Furthermore, a Web-based survey involving 423 valid responses was conducted in China to collect data, and structural equation modeling and partial least squares were adopted to analyze data and test the hypotheses. Results The questionnaire response rate was 79.2% (487/615) and the validity rate was 86.9% (423/487); reliability and validity are acceptable. The communication between physicians and patients in OHCs positively affects patient compliance through the mediation of the perceived quality of internet health information, decision-making preference, and physician-patient concordance. Moreover, physician-patient communication exhibits similar impacts on the perceived quality of internet health information, decision-making preference, and physician-patient concordance. Patients’ decision-making preference shows the weakest impact on patient compliance compared with the other 2 mediators. Ultimately, all 3 mediators play a partially mediating role between physician-patient communication and patient compliance. Conclusions We conclude that physician-patient communication in OHCs exhibits a positive impact on patient compliance; thus, patient compliance can be improved by guiding physician-patient communication in OHCs. Furthermore, our findings suggest that physicians can share high-quality health information with patients, discuss benefits, risks, and costs of tre...

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Section: Introductionmentioning

confidence: 99%

Impact of Physician-Patient Communication in Online Health Communities on Patient Compliance: Cross-Sectional Questionnaire Study

Zhang

2019

J Med Internet Res

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“…Further Frow et al (2016) and McColl-Kennedy et al (2012) when exploring value co-creation practices in online health communities, called for further research of value co-creation practices in other contexts. Although OCs are recognised as value co-creation entities (Mein Goh et al, 2016), which can empower actors (Cova and Salle, 2008), many studies (Mein Goh et al, 2016;van Oerle et al, 2018) have neglected the importance of value co-destruction (Plé and Chumpitaz C aceres, 2010). In addition, previous studies have explored the purposes (Nimrod, 2010) and benefits (Kamalpour et al, 2020) of joining OCs for older adults but are yet to explore the value co-creation and value co-destruction practices of older adults in OCs.…”

Section: Older Adults Online Communities and Value Co-creation Practicesmentioning

confidence: 99%

What older adults do in online communities when they co-create and co-destruct value

Kamalpour

Eden

Syed

et al. 2021

IJQSS

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Purpose This study aims to explain the value co-creation and co-destruction practices of older adults in an online community (OC). Design/methodology/approach Adopting practice theory and service-dominant logic as a theoretical perspective, this paper examined an OC of older adults by conducting an inductive thematic analysis of the interactions of the participants in the community. Findings The analysis revealed older adults engage with three value co-creation plus one value co-destruction practices in the OC including, communal coping practices, happiness creation practices, social capital generation practices and disparaging practices for older adults. Research limitations/implications Illustrated in a conceptual model, this study extends previous work evidencing OCs serve as a platform for value co-creation and value co-destruction activities in the context of older adults. Further, it suggests OCs facilitate resilience of older adults through value co-creation practices. Recognition of value co-destruction in OCs is critical as it is detrimental to the resilience of older adults. This study provides the needed foundation to advance knowledge on the use of OCs by older adults and suggests future research directions. Practical implications Identifying co-creation and co-destruction practices of older adults in OCs enables service providers (e.g. caregivers) to engage better in online value co-creation practices. Further, the findings of this study address one of the main priorities of service science to investigate the impact of value co-creation on well-being. Originality/value Identifying co-creation and co-destruction practices of older adults in OCs enables service providers (e.g. caregivers) to engage better in online value co-creation practices. Further, the findings of this study address one of the main priorities of service science to investigate the impact of value co-creation on well-being.

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“…Therefore, patients and caregivers are the main beneficiaries of ubiquitous of value within OHCs. In essence, OHCs provide an opportunity for actors such as patients, physicians, caregivers, and nurses to share their health information and contribute in the value co-creation process within and across ecosystem levels (Bidar et al 2017;Courtney 2013;Van Oerle et al 2018).…”

Section: Australasian Conference On Information Systemsmentioning

confidence: 99%

Online Value Co-Creation in the Healthcare Service Ecosystem: A Review

Aghdam¹,

Watson²,

Ziaimatin³

2018

Australasian Conference on Information Systems 2018

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Nowadays, the role of patients in the healthcare domain is extending beyond being passive healthcare recipients to becoming "makers and shapers" of healthcare services. In the healthcare service ecosystem, Online Health Communities (OHCs) foster co-creation among the different actors. Over the last five years, a number of articles that focus on value co-creation in the healthcare services have surfaced that highlight the significance of the interactions and engagements between the healthcare ecosystem levels. Accordingly, this paper aims to conduct a systematic review of the literature focusing on the role of OHCs as facilitators of value co-creation in the healthcare service ecosystem. A systematic review of the literature was conducted with articles published between 2013 and 2018. Thematic analysis revealed three key themes including "value is ubiquitous", "online resources connectivism", and "informational and emotional support". This paper provides a structured overview of the current literature and identifies opportunities for future research.

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Value co‐creation in online healthcare communities: The impact of patients’ reference frames on cure and care

Cited by 26 publications

References 69 publications

Impact of Physician-Patient Communication in Online Health Communities on Patient Compliance: Cross-Sectional Questionnaire Study

Impact of Physician-Patient Communication in Online Health Communities on Patient Compliance: Cross-Sectional Questionnaire Study

What older adults do in online communities when they co-create and co-destruct value

Online Value Co-Creation in the Healthcare Service Ecosystem: A Review

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