Value co-creation andco-production in the interaction between citizens and public administration

Abstract

Purpose The aim of this paper is to address the value co-creation and co-production theories in public administration (P.A.) sector, particularly when public administration communicates with citizens during catastrophes, to provide a state of the art of the theoretical approach and its evolution. Design/methodology/approach Authors collected data between August and October 2017 from Scopus and Sciencedirect, looking for journals publications from 2010 to 2017, considering only articles containing in the abstract, title and keywords the following combinations: value co-creation AND P.A., value coproduction AND “P.A., crisis communication” AND “P.A.”. Findings By using three different keywords it appeared that the results of the individual topic contain results of all the other topics as well. It means that searching “value co-creation” AND “P.A.” appeared contributions of “value co-production” and “crisis communication” and vice-versa. The second reached result was to inscribe the theoretical approach of value co-creation into the interaction between citizens and public administration. Research limitations/implications Firstly, concentrating the research only on most recent articles from peer reviewed journals tends to exclude conference paper and other eventual contributions. Secondly, because the SLR has been conducted by searching with the keywords, only articles, which appeared in relation to the keywords connection in those databases, have been selected, excluding those papers closed to the themes, but classified under other terms. Originality/value This work value consists of trying to contextualize crisis communication during natural disasters in a theoretical context different from that which literature usually considers, i.e. value co-creation between public administration and citizens.

The dynamics of value co‐creation behavior: A systematic review and future research agenda

“…Similarly, Kaartemo and Helkkula (2018) and Saha et al (2021) reviewed state‐of‐the‐art literature on VCC and provided directions for the future. Some domain‐based studies have summarized the work on VCC in the context of social media (Koay et al, 2021), music (Saragih, 2019), and public administration (Capolupo et al, 2020). Although these review studies provide an in‐depth understanding of the concept, they do not provide a comprehensive perspective on the different behaviors that underlie the VCC process.…”

“…Similarly, Kaartemo and Helkkula (2018) and Saha et al (2021) reviewed state-of-the-art literature on VCC and provided directions for the future. Some domain-based studies have summarized the work on VCC in the context of social media (Koay et al, 2021), music (Saragih, 2019), and public administration (Capolupo et al, 2020).…”

The relevance of communication for the well-being of public personnel in local government: does it have an impact on citizen satisfaction?

“…Emery et al, 2014). Knowing how to communicate, for a public administration, is tantamount to promoting well-being not only between the citizenry and the public administration itself (Stivers, 1994;Capolupo et al, 2019) but also between public personnel (Col ı and Rissotto, 2015). This paradigm change has also focused attention on what from within public administration should not be overlooked: organizational well-being (Fida et al, 2011).…”

Creating or Destructing Value in Use? Handling Cognitive Impairments in Co-Creation with Serious and Chronically Ill Users

“…Value creation in the interaction between citizens and public administration can refer to the creation of public value (Bryson et al 2017;Meynhardt 2009). Other scholars direct attention to value for the individual service users (Capolupo et al 2019;Grönroos et al 2015;Grönroos and Voima 2013;Hardyman 2017;Hardyman et al 2015;Palumbo and Manna 2018). This article follows the latter direction, responding to requests for empirical studies of value-in-use, which take into consideration both the positive and negative nature of the concept (Medberg and Grönroos 2020).…”