This paper briefly explores the history of quality management principles and their application to health care. Defining some of the principles that have evolved in quality management, especially in health care management, the paper discusses the analysis of and means used to improve quality using structure, process and outcome variables, with special focus on examples of the use of these in developing countries' health care systems. Finally, the paper describes some of the measurement and implementation challenges for those interested in quality management in health care.
IntroductionThe search for and value of quality in health care is not new. The concepts of quality of care in health are firmly embedded in the spirit of the Hippocratic Oath, and in the regulation of medical practices in Indian, Chinese and Greek medicine (Kols and Sherman 1998), where quality is defined as the responsibility of the individual practitioner. In these models, and until recently in most health systems, quality in health care was seen as a product of highly skills-based training and selection of candidates, and a self-regulation process by the individual and the professional body (Harvey 1996). Interests in quality of care have been revived in recent years for a number of reasons. These include:1. increased attention to resource allocation, cost-effectiveness and efficiency; 2. increase in community participation and consumer activism in health;at University of Birmingham on June 14, 2015 jhm.sagepub.com Downloaded from 216 3. changes in management attitudes and culture in the private sector, especially manufacturing, which has influenced management practices in health; 4. reforms in health services, especially public sector, including user payment schemes; 5. increased professionalism in health care; 6. a focus on standard setting; 7. a recognition that there were quality problems in many primary health care settings; 8. an expansion of the private sector and its role in health care delivery in many developed and developing countries; and 9. a realisation of the need for systematic analysis and improvement of problems.Recently, the process of quality improvement in health care (and in management in all sectors), has moved towards a more proactive, systematic and continual process. Client (patient) satisfaction and management (service) efficiency are more likely to happen when an organisation focuses upon quality. Improvements in the process and systems, and a transformation of management to strategic quality management is a long-term process requiring commitment of time, resources and all staff.Benefits of quality improvement in health care reflect those found and demonstrated in industry and include:.