Validating a framework of the integration of Corporate Social Responsibility and Culture: The Case of Hotel Industry

Dewi, Nyoman Indah Kusuma; Mataram, I Gusti Agung Bagus; Siwantara, I Wayan

doi:10.24088/ijbea-2017-21005

Cited by 3 publications

(2 citation statements)

References 11 publications

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“…Matthias (2015) believed that if the hotels CSR commitment is interpreted by guests as a real public interest, CSR has a positive impact on brand evaluation as well as on guest satisfaction and give advantages; low costs and efforts, high credibility and the crowd is used as a third-party control mechanism. Also, a study on 80 hotels in Bali revealed that customers, shareholders, employees, suppliers, community, and organizations are the most important stakeholders (Dewi, Mataram, and Siwantara (2017). One respondent added;…”

Section: One Respondent Also Explained;mentioning

confidence: 99%

Communicating CSR on Tourism Industry; A Preliminary Case Study of Bali

Putra¹,

Putra²,

Kencanawati³

2019

aspikom

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As one of the world’s and Indonesia’s most important tourist destination, Bali tourism sector has significantly contributed to both Indonesia’s and Bali’s economy. This study explores how tourism companies communicate CSR including goals, audiences, contents, channels, and strategy. Data are gathered through a single case study approach and thirteen semi-structured interviews to the representatives of hotels, restaurants, tour and travels, and tourism companies in Bali. Data are analyzed by using QDA Miner software. The result shows that relationships, reputation, and branding are the most common goals of communicating CSR. The companies communicated mostly to internal stakeholders; employees and owner, to customers, and the local community. However, there was no specific policy on contents. The companies use reports, meeting, announcement board, e-mail, and in-house communication system to communicate with internal stakeholders; social media, employee, and CSR involvement to communicate with customers; and newspaper, social media, TV, meeting, and employee to communicate to society. An involving strategy was prevalently used mainly through dialogic meeting with the employees and the local community

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Section: One Respondent Also Explained;mentioning

confidence: 99%

Communicating CSR on Tourism Industry; A Preliminary Case Study of Bali

Putra¹,

Putra²,

Kencanawati³

2019

aspikom

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“…Balinese cultural tourism is based on Balinese culture, Hindu religion, and Tri Hita Karana (human-God-environment/nature relationships) (Mudana et al, 2021). Balinese culture is rich with the combination of spirituality, religion, tradition, and art (Dewi et al, 2017;) Astuti et al, 2020). It is known that many hotels in Bali apply a Balinese culture as a hotel concept to attract tourists' visits.…”

Section: Introductionmentioning

confidence: 99%

Implementation of Balinese Cultural Values to Increase Guest Satisfaction

Zaluchu¹,

Mudana²,

Sudira³

et al. 2021

injogt

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Purpose: The purpose of this research is to find out the extent of the Balinese cultural values implemented to the products and facilities to increase guest satisfaction and the influence of the implementation of Balinese cultural values to products and facilities to increase guest satisfaction in Ayodya Resort Bali, Indonesia. Research methods: Data were collected using distributed questionnaires to the 65 of in-house guests of Ayodya Resort Bali, then analyzed using multiple linear regression analysis. Findings: The Balinese cultural values to products and facilities at Ayodya Resort Bali is well implemented to increase guest satisfaction. The result of multiple regression analysis shows that the implementation of Balinese cultural values to products and facilities simultaneously and partially influences positively to increase guest satisfaction in Ayodya Resort Bali. Implications: This research is expected to be useful as an evaluation and consideration in maintaining and improving the implementation of Balinese cultural values to products and facilities in Ayodya Resort Bali.

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Cultural Competence Level, Its Importance, and Educational Needs for Cultural Competence Among Nurses Caring for Foreigners in Korea

Kim

Park

2019

HSSR

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Purpose: This study aimed to identify cultural competency, importance, and educational requirements by analyzing nurses who were experienced in nursing foreigners in secondary hospitals and hospitals all over Korea. Methodology: A cross-sectional survey was conducted with 210 nurses from 39 hospitals in Korea. The collected data were analyzed by t-test, ANOVA, and Scheffe test. Main Findings: Satisfaction with nursing care averaged 2.48 ± 0.45. Perceived level of cultural competence averaged 2.69 ± 0.45. Cultural nursing behavior was at the highest level with 3.05±0.62; otherwise, cultural knowledge was the lowest among the subcategories (2.27±0.55). The level of importance of cultural competency was 3.69 ± 0.53. For the subcategories, cultural nursing behavior was at the highest level (3.77±0.63) and cultural awareness was at the lowest level (3.58±0.62). Training requirements had 6.83 ± 1.32, followed by cultural communication (7.34±1.50), attitudes and skills (7.04±1.50), knowledge of basics (6.83±1.33), knowledge of key concepts (6.73±1.53), and knowledge of theory and research (6.28±1.54). Implications/Applications: We suggest developing educational programs for clinical nurses to provide high-quality care to the subjects from various cultural backgrounds by strengthening cultural competency. In addition, the active support of the medical and health care institutions in improving cultural competency of nursing nurses should be emphasized.

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Validating a framework of the integration of Corporate Social Responsibility and Culture: The Case of Hotel Industry

Cited by 3 publications

References 11 publications

Communicating CSR on Tourism Industry; A Preliminary Case Study of Bali

Communicating CSR on Tourism Industry; A Preliminary Case Study of Bali

Implementation of Balinese Cultural Values to Increase Guest Satisfaction

Cultural Competence Level, Its Importance, and Educational Needs for Cultural Competence Among Nurses Caring for Foreigners in Korea

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