Utilizing Experience Goals in Design of Industrial Systems

Roto, Virpi; Kaasinen, Eija; Heimonen, Tomi; Karvonen, Hannu; Jokinen, Jussi; Mannonen, Petri; Nousu, Hannu; Hakulinen, Jaakko; Lu, Yi‐Chen; Saariluoma, Pertti; Kymäläinen, Tiina; Keskinen, Tuuli; Turunen, Markku; Koskinen, Hanna

doi:10.1145/3025453.3025620

Cited by 10 publications

(7 citation statements)

References 22 publications

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“…UX goal setting integrates the viewpoints of different stakeholders, thus committing them to the defined UX goals and emphasizing user experience as a strategic design decision. In our design and evaluation framework, UX goals are defined as suggested by Kaasinen et al [37], and used as suggested by Roto et al [38]. High-level UX goals help to create and maintain UX mindset within the design team, thus keeping the focus on how users would feel at work while using the new tools.…”

Section: User Experiencementioning

confidence: 99%

A Worker-Centric Design and Evaluation Framework for Operator 4.0 Solutions that Support Work Well-Being

Kaasinen¹,

Liinasuo²,

Schmalfuß³

et al. 2019

IFIP Advances in Information and Communication Technology

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Future factory work is developing towards knowledge work, making it more demanding but also more enriched and flexible. The change described as Operator 4.0 has high potential to increase work well-being but it will require careful design of future factory tools and work practices focusing on the worker point of view. We introduce a design and evaluation framework that supports design, evaluation and impact assessment activities that target at Operator 4.0 solutions with a positive impact on work well-being.

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Section: User Experiencementioning

confidence: 99%

A Worker-Centric Design and Evaluation Framework for Operator 4.0 Solutions that Support Work Well-Being

Kaasinen¹,

Liinasuo²,

Schmalfuß³

et al. 2019

IFIP Advances in Information and Communication Technology

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“…Among the methods included in these reviews (96 methods in total), it can be seen that the majority is directed to web applications, with only one method focused on the industrial context, the XGoals method [14]. This method assesses the extent to which the system meets the psychological needs of users, collecting information through user questionnaires.…”

Section: User Experience (Ux) Evaluation Methodsmentioning

confidence: 99%

Case Study of the Experience Capturer Evaluation Tool in the Design Process of an Industrial HMI

et al. 2020

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In the absence of user experience evaluation tools for industrial human–machine interfaces (HMI), a specific tool called eXperience Capturer (XC) has been created. It is a multi-method user-centred tool that evaluates the pragmatic and experiential aspects of employees’ interaction with industrial HMIs during the three phases of experience. In this article, a case study is shown where the XC tool is used in an industrial HMI design process. The results show that evaluation using the XC tool facilitates the creation of a new design that improves the experience of employees during interaction, increasing their autonomy, competence, closeness to the system, safety and stimulation.

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“…In particular, UX at work may involve both pragmatic qualities and strong positive features such as hedonic qualities [16,105]. A series of recent studies of UX in industry contexts has found indicators and examples of the hedonic qualities of technology use in workers' UX [26,37,[110][111][112]66,70,80,83,92,94,96,105]. Therefore, we would expect that hedonic qualities and positive experiences loom large in the four elements of UX at work (Figure 1).…”

Section: Related Workmentioning

confidence: 99%

Ordinary User Experiences at Work

Clemmensen

Hertzum

Abdelnour-Nocera

2020

ACM Trans. Comput.-Hum. Interact.

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We investigate professional greenhouse growers' user experience (UX) when using climatemanagement systems in their daily work. We build on the literature on UX, in particular UX at work, and extend it to ordinary UX at work. In a ten-day diary study, we collected data with a general UX instrument (AttrakDiff), a domain-specific instrument, and interviews. We find that AttrakDiff is valid at work; its threefactor structure of pragmatic quality, hedonic identification quality, and hedonic stimulation quality is recognizable in the growers' responses. In this paper, UX at work is understood as interactions among technology, tasks, structure, and actors. Our data support the recent proposal for the ordinariness of UX at work. We find that during continued use UX at work is middle-of-the-scale, remains largely constant over time, and varies little across use situations. For example, the largest slope of the four AttrakDiff constructs when regressed over the ten days was as small as 0.04. The findings contrast existing assumptions and findings in UX research, which is mainly about extraordinary and positive experiences. In this way, the present study contributes to UX research by calling attention to the mundane, unremarkable, and ordinary user experiences at work.

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Utilizing Experience Goals in Design of Industrial Systems

Cited by 10 publications

References 22 publications

A Worker-Centric Design and Evaluation Framework for Operator 4.0 Solutions that Support Work Well-Being

A Worker-Centric Design and Evaluation Framework for Operator 4.0 Solutions that Support Work Well-Being

Case Study of the Experience Capturer Evaluation Tool in the Design Process of an Industrial HMI

Ordinary User Experiences at Work

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