Using the QFD Matrix as a Major Continuous Improvement Tool to Improve Organizational Quality

Mohsin, Ahmed Mansour; Padró, Fernando F.; Trimmer, Karen

doi:10.4018/978-1-5225-5288-8.ch001

Cited by 4 publications

(3 citation statements)

References 45 publications

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“…For translating this information into strategies and achieving customers' satisfaction they used QFD methodology. Mohsin, Padró, & Trimmer (2018) used QFD to identify the areas that needed improvement to meet the personal needs and professional expectations of the international students enrolled in an Australian higher education institution, and to align these with institutional requirements (IR). c) To determine the order of these technical solutions by ranking through a procedure.…”

Section: Literature Reviewmentioning

confidence: 99%

Identification of Technical Solutions to Improve Primary Education: A Real-Life Application

Iqbal

Shoukat

Waheed

2020

JBSEE

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Quality Function Deployment (QFD) is a meticulous procedure of translating consumers’ needs and demands into appropriate solutions. The application of QFD has been expanded, leaving no definite boundary for its potential use, to almost every field of life. It helps identify not only the needs and demands of a certain matter but also helps find out the solutions of those matters along with assigning them the priorities. Primary education enjoys the fundamental role and provides the foundation for further upbringing of children with respect to their educational, social, intellectual, cultural, emotional and physical proficiencies. This research article is aimed at exploring the Voices of Parents, (VOPs) (parent’s needs and demands) regarding their children’s educational requirements at primary school level. This objective is achieved by identifying significant VOPs and then converting these into Technical Solution for better and high quality of education. With the help of QFD methodology, a real-life case study has been conducted to identify VOPS their technical solutions, then the order of these technical solutions is determined and, finally, suggestions are made about which technical solution is the most important and which one is the least. The findings provide a guide line for primary school stakeholder to identify problems and their solutions for better standard and quality of education.

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Section: Literature Reviewmentioning

confidence: 99%

Identification of Technical Solutions to Improve Primary Education: A Real-Life Application

Iqbal

Shoukat

Waheed

2020

JBSEE

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“…The reason behind the shift is the growing dissatisfaction of various interest groups of higher education. Therefore, the significance of “listening to various interest groups of higher education” is growing, and educational institutions are considering their voices to improve the quality issues (Mohsin et al. , 2018; Sahaney et al.…”

Section: Introductionmentioning

confidence: 99%

“…The reason behind the shift is the growing dissatisfaction of various interest groups of higher education. Therefore, the significance of "listening to various interest groups of higher education" is growing, and educational institutions are considering their voices to improve the quality issues (Mohsin et al, 2018;Sahaney et al, 2006). Among various interest groups, students are the most interactive and integral part of the education system (Shah and Pabel, 2019;Garwe, 2015;Lam and Zhao, 1998).…”

Section: Introductionmentioning

confidence: 99%

Incorporating student voice: bring changes in teaching techniques of college-level management education in Bangladesh

Alam

Das²,

Arafin³

2022

JARHE

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PurposeIncorporating student voice to improve both academic and institutional performances is the contemporary innovative way to enhance and ensure quality in higher education. Higher education organizations are developing a culture and an encouraging environment for the students where they can express their opinions and be an integral part and partner of educational improvement process. The purpose of this paper is to explore students preferred learning and teaching methods for management education, to study current intended learning outcome and practiced teaching methods, to investigate prerequisites to implement students expected teaching methods in the college-level management education of National University.Design/methodology/approachNature of the study is exploratory and descriptive as well. Primary data were collected using focus group discussions, surveys conducted using structured and closed-ended questions and in-depth, face-to-face interviews employed to collect data from academic staff.FindingsThe key findings include the need for bringing changes in teaching techniques at college-level management education. Furthermore, the study has explored challenging issues which can hinder changes in teaching techniques.Practical implicationsThe study pointed to the need of including student voice to keep improving teaching techniques that can satisfy students' learning needs continuously.Originality/valueThe study adds the body of knowledge on incorporating student voice to improve the quality of higher education teaching techniques and in other services as well in Bangladesh.

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The Need for Case Studies to Illustrate Quality Practice: Teaching in Higher Education to Ensure Quality of Entry Level Professionals

Newman

Trimmer

Padró

2019

Ensuring Quality in Professional Education Volume I

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Using the QFD Matrix as a Major Continuous Improvement Tool to Improve Organizational Quality

Cited by 4 publications

References 45 publications

Identification of Technical Solutions to Improve Primary Education: A Real-Life Application

Identification of Technical Solutions to Improve Primary Education: A Real-Life Application

Incorporating student voice: bring changes in teaching techniques of college-level management education in Bangladesh

The Need for Case Studies to Illustrate Quality Practice: Teaching in Higher Education to Ensure Quality of Entry Level Professionals

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