Using the “mediatable frame” to define the problem in mediating a parenting plan

Benjamin, Michael; Irving, Hyacinth

doi:10.1002/crq.116

Cited by 8 publications

(4 citation statements)

References 29 publications

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“…Despite this void, an abundance of authors — in approximately one hundred articles — assume that mediator behaviors affect the behavior of disputants and prescribe the steps that mediators should or should not take to alter the disputants' behavior. For example, mediators are advised to obtain trust (Giovannucci and Largent 2009), be neutral (Greenberg 2003), not be neutral (Svensson 2009), consider cultural differences (Coffey 2006), define the problem well (Benjamin and Irving 2005), evaluate (Kichaven 2008), improvise (Cooley 2007), control emotions (White and White 2001), and disbelieve attorneys (Peters 2007).…”

Section: Core Mediation Processmentioning

confidence: 99%

Mediation Research: A Current Review

Wall

Dunne

2012

Negotiation Journal

175

152

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In this article, we review the mediation literature from the past decade, utilizing a cybernetic mediation paradigm to organize the material. In this paradigm, we note that the type of conflict, country, culture, and mediation institutions affect the mediation process. Within this process, the mediator and disputants interact with each other, attempting to reach their own goals. This interaction produces outcomes for the disputants, the mediators, and other parties. The literature -organized using this paradigm -indicates that mediation is frequently practiced in many venues; the literature also provides an exhaustive list of mediation goals, describes many mediation strategies, and reports manifold mediation outcomes. Unfortunately, the number of studies examining the relative effectiveness of specific strategies (e.g., pressing, relational, and analytic) seems insufficient. Few studies have used control groups or reported observations of mediator and disputants' behavior in actual mediations.

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Section: Core Mediation Processmentioning

confidence: 99%

Mediation Research: A Current Review

Wall

Dunne

2012

Negotiation Journal

175

152

View full text Add to dashboard Cite

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“…Over the past decade, a multitude of authors-in approximately 100 articles-prescribe the steps mediators should take (or should not take) to modify the disputants' behavior. For example, mediators are advised to obtain trust (Giovannucci and Largent, 2009), be neutral (Greenberg, 2003), not be neutral (Svensson, 2009), consider cultural differences (Coffey, 2006), define the problem well (Benjamin and Irving, 2005), evaluate (Kichaven, 2008), improvise (Cooley, 2007), control emotions (White and White, 2002), and not believe attorneys (Peters, 2007).…”

Section: Prescriptions and Proscriptionsmentioning

confidence: 99%

The effects of neutral, evaluative, and pressing mediator strategies

Wall

Dunne

Chan‐Serafin

2011

Conflict Resolution Qtrly

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This study investigates the effects of three mediator strategies-neutral, evaluative, and pressing-upon agreement and satisfaction in 100 civil case mediations. The authors found a significant difference in that a neutral strategy resulted in agreement only 28 percent of the time, whereas the evaluative strategy had an agreement rate of 69 percent and the pressing strategy a 57 percent rate. They also found that consistent use of each strategy throughout the mediation increased the agreement rate. When producing high agreements, the two assertive strategiesevaluative and pressing-modestly reduced disputant satisfaction. The study also disclosed that mediators obtained more agreements in motor vehicle, medical malpractice, and personal liability cases than in contract and employment disputes.

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“…Pour la manipulation du type de médiation (interne vs externe), nous avons contrôlé la neutralité perçue du médiateur en termes d’indépendance du médiateur par rapport à l’entreprise avec une échelle en trois items (α = 0,87, M = 4,91, ET = 1,14), adaptée de Astor (2007) et Benjamin et Irving (2005). Nous avons vérifié la manipulation de la favorabilité perçue du résultat de la médiation avec une échelle en cinq items (α = 0,91, M = 3,99, ET = 1,64), basée sur Guo et al (2016) et Oliver et Swan (1989).…”

Section: Etudeunclassified

Quand une partie tierce est une troisième chance : l’impact de la médiation sur la qualité de la relation avec l’entreprise dans la phase post-gestion de la réclamation

Mardumyan,

Sabadie

2024

Recherche et Applications en Marketing (French Edition)

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La demande de médiation, dans laquelle une tierce personne neutre offre des conseils pour résoudre un conflit entre un client et une entreprise, continue d’augmenter régulièrement en Europe. Cet article est le premier à considérer le recours à la médiation comme une étape du parcours de gestion de la réclamation et à examiner empiriquement comment l’intervention d’un médiateur impacte la qualité de la relation client. Les résultats indiquent que la décision du médiateur influence les intentions de fidélité des clients via l’effet médiateur de la justice distributive. Considérant la neutralité comme l’élément fondamental du processus de médiation, cette recherche révèle un impact modérateur du type de médiation (interne vs externe) sur la relation entre la décision du médiateur et les intentions de fidélité des clients. Les résultats soulignent l’efficacité de la médiation interne par rapport à la médiation externe après une décision favorable au client. La médiation peut ainsi être utilisée par les entreprises afin de conserver les clients à la suite d’une double déviation.

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Using the “mediatable frame” to define the problem in mediating a parenting plan

Cited by 8 publications

References 29 publications

Mediation Research: A Current Review

Mediation Research: A Current Review

The effects of neutral, evaluative, and pressing mediator strategies

Quand une partie tierce est une troisième chance : l’impact de la médiation sur la qualité de la relation avec l’entreprise dans la phase post-gestion de la réclamation

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