Using the internet to communicate during a crisis

Jefferson, Theresa I.

doi:10.1108/03055720610682933

Cited by 17 publications

(9 citation statements)

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“…In a multi‐platform strategy, for example, tweets can link to websites with more information. The suitability of various media in crisis situations is discussed by many authors (e.g., Becker, ; Kearon et al., ; Jefferson, ; Lee & Rao, ).…”

Section: Resultsmentioning

confidence: 99%

Terrorism Communication: Characteristics and Emerging Perspectives in the Scientific Literature 2002–2011

Ruggiero

Vos

2013

Contingencies & Crisis Mgmt

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This paper aims to clarify current knowledge on the contribution of communication to crisis management in the case of terrorism incidents. This is done by means of a systematic review of the scientific literature on terrorism communication over the last 10 years to identify the many challenges facing communication in such crises, and represents the first attempt of its kind. To date, within the literature on terrorism communication, much attention has been paid to chemical, biological, radiological or nuclear hazards. Terrorism crises are complex and challenging. Preparedness for such diverse low‐probability high‐impact crises can best be included in a wider educative approach. Terrorism crises call for fast information updates that, using a multi‐channel approach, can be tailored to fit different needs and (social) media habits.

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Section: Resultsmentioning

confidence: 99%

Terrorism Communication: Characteristics and Emerging Perspectives in the Scientific Literature 2002–2011

Ruggiero

Vos

2013

Contingencies & Crisis Mgmt

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“…In terms of responsibility, the National Telecommunications and Information Administration (NTIA) and the Federal Communications Commission (FCC) facilitate regulation of spectrum sharing and it becomes even more challenging as the Internet is increasingly being used due to its availability among organizations, educational institutions, businesses, and individual homes leading to complexity of interfaces and access (Jefferson, ). This leads to issues of reliability, flexibility, network structures supported with redundancy, and the fact that the Internet is not operated by a single enterprise or limited by geographic locations.…”

Section: Spectrum Sharing For Building An Interoperable Public Safetymentioning

confidence: 99%

Spectrum Sharing Policy: Interoperable Communication and Information Sharing for Public Safety

Kapucu¹,

Haupt²,

Yüksel³

2017

Risk Hazard & Crisis Pub Pol

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Among Public Safety Communication (PSC) systems there is a mounting concern over interoperability. To mitigate such interoperability issues, the Department of Homeland Security (DHS) created the National Emergency Communications Plan (NECP) to guide the implementation of a nationwide PSC system; however, this system hinges on the effective integration of heterogeneous wireless communication systems, efficient spectrum sharing, and ability to overcome other key policy or management obstacles. To explore these topics further, this paper reviews government documents pertaining to interoperability, wireless communication, and spectrum sharing. Within the context of PSC, the study aims to identify key obstacles; understand how government documents address policies and regulations related to the wireless communication, interoperability, and spectrum sharing; and, determine how to address overload of wireless communication and spectrum during a major disaster situation.

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“…The Internet is also ideal in its availability, reliability, flexibility, and redundancy of network design. In addition, the real-time capabilities for information exchange enhance preparation, mitigation, response, and recovery activities (Jefferson, 2006).…”

Section: Trends In Ict Applications For Public Safetymentioning

confidence: 99%

Information Communication Technology Use for Public Safety in the United States

Kapucu

Haupt

2016

Front. Commun.

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Information communication technology (ICT) is a crucial tool to support effective communication and decision-making under complex and uncertain environments of disasters by enhancing cognitive capacity of emergency managers. With the continuous influence and evolution of communication technologies, information sharing and decision-making has drastically changed and affects each phase of emergency management. Researchers continue to investigate the relationship of human involvement for spreading public safety information through ICT. With each disaster holding diverse characteristics influencing prediction, detection, and specific activities required for prevention, mitigation, response and recovery, the need for interoperable and dependable communication infrastructure, a common operating picture, and supportive regulations, policies, and practice greatly increases. Although a national public safety communication system was proposed, there are implementation challenges between local, state, and federal agencies. This paper briefly examines the evolution of the use of ICT for public safety along with current trends, benefits and challenges, and future needs.

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Using the internet to communicate during a crisis

Cited by 17 publications

References 0 publications

Terrorism Communication: Characteristics and Emerging Perspectives in the Scientific Literature 2002–2011

Terrorism Communication: Characteristics and Emerging Perspectives in the Scientific Literature 2002–2011

Spectrum Sharing Policy: Interoperable Communication and Information Sharing for Public Safety

Information Communication Technology Use for Public Safety in the United States

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