Terrorism Communication: Characteristics and Emerging Perspectives in the Scientific Literature 2002–2011

Ruggiero, Aino; Vos, Marita

doi:10.1111/1468-5973.12022

Cited by 22 publications

(13 citation statements)

References 72 publications

(166 reference statements)

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“…Like earlier literature reviews on crisis management and crisis communication (see e.g., An & Cheng, 2010;Avery, Lariscy, Kim, & Hocke, 2010;Ruggiero & Vos, 2013) this study was conducted by the formal procedure for a systematic literature review (Jesson, Matheson, & Lacey, 2011). This study argues that a systematic review is capable of addressing broader questions than isolated empirical studies can do (Baumeister & Leary, 1997).…”

Section: Methodology and Methods Usedmentioning

confidence: 99%

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

Eriksson

2018

International Journal of Strategic Communication

155

113

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This study analyzes explicit pieces of advice for effective social media crisis communication given by researchers in various subdisciplines of strategic communication. The themes are identified by a systematic content analysis of peer-reviewed journal articles and conference papers (n = 104) published between 2004 and 2017. Five overall thematic "lessons" are identified and critically discussed. These are that effective social media crisis communication is about: (1) exploiting social media's potential to create dialogue and to choose the right message, source and timing; (2) performing precrisis work and developing an understanding of the social media logic; (3) using social media monitoring; (4) continuing to prioritize traditional media in crisis situations; and finally, (5) just using social media in strategic crisis communication. These guidelines mainly emerged from quantitative research conducted in the context of the United Stated and on Twitter. There is need for more research focusing on other platforms and other empirical material. There is also a future need for an in-depth methodological discussion of how to further bridge the gap between research and practice on a global scale, and how to develop more evidence-based recommendations for strategic crisis communication practitioners.

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Section: Methodology and Methods Usedmentioning

confidence: 99%

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

Eriksson

2018

International Journal of Strategic Communication

155

113

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“…Several studies have empirically examined how social media was used in different crisis scenarios: e.g. corporate brand crises [27], natural disasters [42], [5], riots and demonstrations [14] or acts of terrorism [45], [34], [9]. For example, Yin et al [58] used natural language processing and data mining techniques in their study in order to enhance situational awareness.…”

Section: Social Media In Crisesmentioning

confidence: 99%

The Diffusion of Crisis-Related Communication on Social Media: An Empirical Analysis of Facebook Reactions

Roß

Potthoff

Majchrzak

et al. 2018

Proceedings of the 51st Hawaii International Conference on System Sciences

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During a crisis, authorities need to effectively disseminate information. We address the problem of deciding how crisis-related information should be published on Facebook to reach as many people as possible. We examine three recent terrorist attacks in Berlin, London and Stockholm. Our specific focus lies with official Facebook pages by municipalities and emergency service agencies. We collected posts about the events, along with the number of shares, likes and emotional reactions to them. In a regression analysis, several variables were examined that capture decisions on which information to publish and how. Posts containing condolences were found to result in three times as many emotional reactions as other posts, all other variables held constant. Images and videos positively affected the number of reactions by factors of 2.2 and 3.9, respectively, while text length negatively affected the number of shares. These results will help in the development of effective guidelines.

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“…Risk and crisis communication is a relatively underresearched topic in the field of terrorism studies (Falkheimer, ; Schmid, ). There has been more research in the fields of health and medicine, communication, and psychology, but this work has focused predominantly on the potential use of chemical, biological, or nuclear agents (Ruggiero & Vos, ). This research has established that effective risk communication not only needs to take into consideration public understandings of the threat, but also their perceptions about the individuals and organizations tasked with providing public health advice.…”

Section: Introductionmentioning

confidence: 99%

Communicating with the Public About Marauding Terrorist Firearms Attacks: Results from a Survey Experiment on Factors Influencing Intention to “Run, Hide, Tell” in the United Kingdom and Denmark

et al. 2019

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Effective risk communication is an integral part of responding to terrorism, but until recently, there has been very little pre-event communication in a European context to provide advice to the public on how to protect themselves during an attack. Following terrorist attacks involving mass shootings in Paris, France, in November 2015, the U.K. National Police Chiefs' Council released a Stay Safe film and leaflet that advises the public to "run," "hide," and "tell" in the event of a firearms or weapons attack. However, other countries, including Denmark, do not provide preparedness information of this kind, in large part because of concern about scaring the public. In this survey experiment, 3,003 U.K. and Danish participants were randomly assigned to one of three conditions: no information, a leaflet intervention, and a film intervention to examine the impact of "Run, Hide, Tell" advice on perceptions about terrorism, the security services, and intended responses to a hypothetical terrorist firearms attack. Results demonstrate important benefits of pre-event communication in relation to enhancing trust, encouraging protective health behaviors, and discouraging potentially dangerous actions. However, these findings also suggest that future communications should address perceived response costs and target specific problem behaviors. Cross-national similarities in response suggest this advice is suitable for adaptation in other countries.

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Terrorism Communication: Characteristics and Emerging Perspectives in the Scientific Literature 2002–2011

Cited by 22 publications

References 72 publications

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

The Diffusion of Crisis-Related Communication on Social Media: An Empirical Analysis of Facebook Reactions

Communicating with the Public About Marauding Terrorist Firearms Attacks: Results from a Survey Experiment on Factors Influencing Intention to “Run, Hide, Tell” in the United Kingdom and Denmark

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