“…Their analysis focuses on the ability to apply multivariate statistical analysis on both qualitative and quantitative data and to derive valuable conclusions for locating users' behaviour patterns, failures and attributes that will eventually be applied by libraries to their OPAC software, their user training programs, etc. To date, the data derived from libraries were processed and analyzed statistically using univariate or even bivariate statistical techniques (Hardy, 1989; Naylor and Walsh, 1994; Todd, 1994; Mantzopoulos, 1995; Healey, 1996; Smith, 1996; Stephen and Hornby, 1996; Hafner, 1998; Li, 1999; Ramsdale and Fuegi, 1999; Bertot et al , 2000; Pors, 2000; Liu, 2001; Ambrožic, 2003). The suggested multivariate statistical method is designed to become a tool for analyzing statistically qualitative data and to be used in other library applications apart from the user behaviour analysis presented here.…”