2019
DOI: 10.1016/j.dss.2019.113075
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Using social network and semantic analysis to analyze online travel forums and forecast tourism demand

Abstract: Forecasting tourism demand has important implications for both policy makers and companies operating in the tourism industry. In this research, we applied methods and tools of social network and semantic analysis to study user-generated content retrieved from online communities which interacted on the TripAdvisor travel forum. We analyzed the forums of 7 major European capital cities, over a period of 10 years, collecting more than 2,660,000 posts, written by about 147,000 users. We present a new methodology o… Show more

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Cited by 82 publications
(44 citation statements)
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“…Online social networks connect millions of tourists while they are traveling and offer them services such as information, tour guides, accommodations, and so on. The use of social networks facilitates a large amount of data that is of interest to the tourism industry (French et al, 2017; Fronzetti Colladon et al, 2019; Gruss et al, 2019; J. H. Park et al, 2016).…”
Section: Citation Mappingmentioning
confidence: 99%
“…Online social networks connect millions of tourists while they are traveling and offer them services such as information, tour guides, accommodations, and so on. The use of social networks facilitates a large amount of data that is of interest to the tourism industry (French et al, 2017; Fronzetti Colladon et al, 2019; Gruss et al, 2019; J. H. Park et al, 2016).…”
Section: Citation Mappingmentioning
confidence: 99%
“…The prediction of daily tourist flow at scenic destinations is essential to the tourism industry, and the accuracy of forecasting is highly significant for the optimal distribution of tourism resources [8,37,43]. Mountain Huangshan is a famous scenic spot in China, and its daily tourist volume is known to exhibit complex nonlinear characteristics and the historical tourist data exhibits various trends of fluctuation during different seasons [44].…”
Section: Discussionmentioning
confidence: 99%
“…Even price levels and web traffic have been as used as variables in certain studies [36]. User interactions on online forums have also been used to forecast tourist flows [37]. However, most of the methods are more suitable for long-term forecasting, rather than short-term forecasting.…”
Section: Introductionmentioning
confidence: 99%
“…Data mining has emerged as an alternative tool for modeling and forecasting due to its ability to capture the non-linearity in the data. While the shortcoming of data mining is a large amount of training data [14], with the advent of big data era, data mining has recently been widely used for demand forecasting in the various fields, where data can be collected easily, such as energy [10,15], tourism [16,17], transportation [18][19][20], water management [21,22], remanufacturing [23], bike sharing [24,25], retail pharmacies [26], hospitals [27,28], logistics [14], and spare parts management [14,[29][30][31], showing its usefulness.…”
Section: Reviews On Related Workmentioning
confidence: 99%