“…The dominant stream has solely focused on hard constructs (also referred to as quantifiable or tangible constructs). Such studies have thus far considered concepts such as service quality (chigona, 2007;Vannini et al, 2013), adoption of initiatives (Vannini, 2015), skills level and training (Madon, 2005a;Dada, 2006), functionality of centres (Attwood, 2013), cost-benefit analysis (Kumar, 2004;Ali and Bailur, 2007), system usage (Mtega, 2009;Mbatha, 2015), user satisfaction (Hossain, 2015), technical barriers (Jacobs and Herselman, 2004) and information needs (Lwoga, 2010). Nonetheless, it has been noted that further evaluations of telecenters are required (Madon et al, 2009).…”