Using MCDA to evaluate the performance of the logistics process in public hospitals: the case of a Brazilian teaching hospital

Longaray, André Andrade; Ensslin, Leonardo; Ensslin, Sandra Rolim; Alves, Glaucia; Dutra, Ademar; Munhoz, Paulo Roberto

doi:10.1111/itor.12387

Cited by 40 publications

(52 citation statements)

References 57 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Thirteen papers were characterized as hospital‐level studies, among which nine were performed for preventive interventions. In these nine studies, MCDA was used to evaluate the selection process for new medical devices (Lu, Lin, & Tzeng, ; Ivlev, Vacek, & Kneppo, ; Nobre, Trotta, & Gomes, ; Ahmadi, Nilashi, & Ibrahim, ), to assess quality care in hospitals (Akdag, Kalayci, Karagoz, Zulfikar, & Giz, ; Wang, Chang, Liu, & Chen, ; Longaray et al, ), to compare surgical approaches (Diaz‐Ledezma and Parvizi, ), to develop a process for site selection (Vahidnia et al, ), to set a new fee schedule (Hung et al, ), and to support HTA decision‐making processes (Ritrovato, Faggiano, Tedesco, & Derrico, ). One study (Koch & Rowell, ) was concerned with treatment interventions and aimed at assessing an organ transplant allocation process.…”

Section: Resultsmentioning

confidence: 99%

“…Of the 13 hospital‐level studies, 10 involved stakeholders in the MCDA process, either to participate in the whole process (problem structuring and model building) or only during model building. Only three studies (Wang et al, ; Hung et al, ; Longaray et al, ) involved the stakeholders at the problem structuring phase to help define and refine the criteria. At the model building stage, authors preferred either workshops ( n = 6) or surveys ( n = 4).…”

Section: Resultsmentioning

confidence: 99%

“…DCE was used to represent the relative priority (i.e., priority scores) of each scenario (Marsh et al, ) or intervention (Baltussen, Stolk, Chisholm, & Aikins, ) based on their characteristics/criteria. Authors also used other tools, such as swing weights ( n = 6), fuzzy sets ( n = 6), the Measuring Attractiveness by a Categorical Based Evaluation Technique (MACBETH; Carvalho et al, , Nunes et al, , Longaray et al, ), and the Delphi method (Poulin et al, ; Ivlev et al, ; Cangialose et al, ; Wang et al, ).…”

Section: Resultsmentioning

confidence: 99%

See 2 more Smart Citations

Healthcare decision‐making applications using multicriteria decision analysis: A scoping review

Glaize

Duenas²,

Martinelly

et al. 2019

Multi Criteria Decision Anal

View full text Add to dashboard Cite

The objective of this study is to review applications of multicriteria decision analysis (MCDA) methods to provide structure for and practical insights on how MCDA methods are applied in different healthcare areas. Four databases (Embase, Medline, Web of Science, and PubMed) were searched from 1980 to February 7, 2018. A scoping review was performed to outline the most frequently applied MCDA methods, in which only case studies were considered, as the objective was to assess the applications of MCDA methods. Seventy case studies were selected. The review showed that the first real-life application was published in 1990. With regard to areas of application, three aspects were analysed: type of health services (public or private), type of intervention (preventive, diagnostic, or treatment), and healthcare area (policymaking; resource allocation; health technology assessment; pharmaceutics; and hospital, clinical, or patient level). Data revealed that MCDA was principally used in public health services (n = 59). Three types of interventions were identified: prevention (n = 36), diagnosis (n = 32), and treatment (n = 2). An MCDA process of application was then followed to provide practical insights. During the problem-structuring phase, results showed that processes for selecting stakeholders and criteria differed among healthcare areas. For model building, authors preferred value measurement methods and especially the analytical hierarchy process. Authors of the 70 case studies included and confirmed the usefulness of MCDA in different healthcare contexts.The stakeholders, criteria, and MCDA methods chosen differ from one study to another, answering different research objectives in different healthcare areas. This scoping review highlights the importance of each MCDA step (using Belton and Stewart's framework), from problem structuring (including the selection of stakeholders) to the model building phase (encompassing the selection of the appropriate MCDA method). We recommend structured and justified analysis so that decision makers and stakeholders can feel confident during the application process in order to make final decisions more meaningful. Further work is needed to help researchers and decision makers when choosing a suitable MCDA method.

show abstract

Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

See 1 more Smart Citation

Healthcare decision‐making applications using multicriteria decision analysis: A scoping review

Glaize

Duenas²,

Martinelly

et al. 2019

Multi Criteria Decision Anal

View full text Add to dashboard Cite

show abstract

“…In this definition, performance evaluation is understood as a management tool used to construct, establish, and disseminate knowledge so as to allow the context that decision-makers wish to manage to be monitored and improved (Della Bruna et al, 2011;Ensslin et al, 2015;Longaray et al, 2017). Figure 1 illustrates the process of performance evaluation from a constructivist perspective.…”

Section: Performance Evaluationmentioning

confidence: 99%

Performance Assessment Model for Bank Clients Services and Business Development Process: A Constructivist Proposal

Ensslin

Dutra

et al. 2018

IJADS

Self Cite

View full text Add to dashboard Cite

The banking sector has been characterised by ongoing evolution in service rendering, driven by advances in technology, changes in client profiles, and susceptibility to political and economic issues. This article describes the development stages of a decision-aid system to manage the customer relations and business development process with bank clients, using the perceptions of both managers and clients. The investigation was conducted through a case study, using the constructivist MCDA. The elaborated model allowed for the structured identification and evaluation of 99 descriptors. Through use of the model, managers gained focus and confidence, customers reacted with gratitude and loyalty, and stakeholders realised the importance of the approach as they had a clear understanding of the goals.

show abstract

“…However, the firm can encounter some problems and it must solve it by a resolution model. From the literature, several MCDM methods have been applied to solve logistic problems (Longaray et al, 2017;Akbaria et al, 2017;Wang and Yang, 2007;Araz and Ozkarahan, 2007).…”

Section: Introductionmentioning

confidence: 99%

Hybrid approach using multi-criteria methods and mathematical programming for outsourcing logistic problem

Bidani

Frikha

2018

IJIEI

View full text Add to dashboard Cite

The decision maker can meet difficult decision problems in the presence of a multiple criteria. Indeed, the choice of a provider is a multi-criteria decision problem. This is the case of this paper which allows solving a logistics outsourcing problem based on multi-criteria decision aid. Several multi-criteria methods require a direct providing of parameters so that the decision maker obtains an alternatives ranking such as 'PROMETHEE' that is a method with multiple criteria. However, this task of direct and precise fixation of parameter values is quite difficult which poses the subjectivity problem of provided parameters. To reduce and overcome this problem, we propose a new multi-criteria approach which hybrids objective methods. However, this hybrid approach has some disadvantages. The results of the hybrid method are integrated in a mathematical program to choose a transport provider within the Tunisian Chemical Group (GCT) and determine the number of providers and optimal transported quantities.

show abstract

Using MCDA to evaluate the performance of the logistics process in public hospitals: the case of a Brazilian teaching hospital

Cited by 40 publications

References 57 publications

Healthcare decision‐making applications using multicriteria decision analysis: A scoping review

Healthcare decision‐making applications using multicriteria decision analysis: A scoping review

Performance Assessment Model for Bank Clients Services and Business Development Process: A Constructivist Proposal

Hybrid approach using multi-criteria methods and mathematical programming for outsourcing logistic problem

Contact Info

Product

Resources

About