Using knowledge structures to redesign an instructor–operator station

Branaghan, Russell J.; Covas-Smith, Christine M.; Jackson, Kenneth D.; Eidman, Craig

doi:10.1016/j.apergo.2011.03.002

Cited by 12 publications

(7 citation statements)

References 23 publications

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“…But, unlike the flight simulator instructors in Branaghan et al (2011), they were not domain experts. If that were the reason for failure to validate card sorting, it would render the method inappropriate for almost all domains of casual use, such as informational and commercial websites.…”

Section: Validity Of Card Sorting Resultsmentioning

confidence: 99%

“…This could have confused participants in the card sorting study up to a point as to distort the elicited mental model. Furthermore, Branaghan et al (2011) used the complete set of items (of a simulator operator console) and found an improvement by card sorting. However, 88% (61) items were found on at least 2 websites ( Figure 7).…”

Section: Validity Of Card Sorting Resultsmentioning

confidence: 99%

“…For example, the item 'taxation' was often placed just one click from the homepage and exerted much shorter finding times than 'demographic data', which often had relatively long paths. In the successful validation of card sorting for structuring menus by Branaghan et al (2011), path length did not play a role as menus of the system had just one level.…”

Section: Alternative Impact Factorsmentioning

confidence: 99%

“…The restructured system reduced time on task by one-third, error and give-up rates were halved. Branaghan et al (2011) redesigned the operator station of a military flight simulator using card sorting. They compared the original and improved designs and found 15% faster location of items by trained instructors.…”

Section: Card Sortingmentioning

confidence: 99%

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Linking card sorting to browsing performance – are congruent municipal websites more efficient to use?

Schmettow

Sommer

2016

Behaviour & Information Technology

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Card sorting is a method for eliciting mental models and is frequently used for creating efficient website navigation structures. The present studies set out to validate card sorting by linking browsing performance to the degree of match between the mental model and the navigation structure. First, a card sorting study was conducted (n = 27) to elicit users' mental model of municipal websites. Second, performance was measured for a number of search tasks with varying degrees of congruence with users' mental model (n = 50). Analysis by linear mixed-effect models suggests that the match between mental model and website structure has no effect on browsing performance. We discuss possible reasons and consequences of the failure to validate card sorting for designing navigation structures of informational websites. ARTICLE HISTORY

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Section: Validity Of Card Sorting Resultsmentioning

confidence: 99%

Section: Validity Of Card Sorting Resultsmentioning

confidence: 99%

Section: Alternative Impact Factorsmentioning

confidence: 99%

Section: Card Sortingmentioning

confidence: 99%

See 2 more Smart Citations

Linking card sorting to browsing performance – are congruent municipal websites more efficient to use?

Schmettow

Sommer

2016

Behaviour & Information Technology

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“…The notion has been associated with many domains over the last 20 years, including domestic (Kempton, 1986), transport (Weyman et al, 2005) and military (Rafferty et al, 2010). Mental Models have formed the basis of strategies to improve interface design (Carroll and Olson 1987;Williges, 1987;Norman 2002;Baxter , 2007;Jenkins et al 2010), to promote usability (Norman, 2002;Mack and Sharples 2009;Jenkins et al 2011;Branaghan et al, 2011;Larsson, 2012), and to encourage sustainable behaviour (Kempton, 1986;Sauer et al, 2009;Lockton et al, 2010) amongst many others. In 1986, Kempton described two distinct 'forms' of mental models of thermostat function that were prevalent in the population of that time.…”

Section: Introductionmentioning

confidence: 99%

Case studies of mental models in home heat control: Searching for feedback, valve, timer and switch theories

Revell

Stanton

2014

Applied Ergonomics

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An intergroup case study was undertaken to determine if: 1) There exist distinct mental models of home heating function, that differ significantly from the actual functioning of UK heating systems; and 2) Mental models of thermostat function can be categorized according to Kempton's (1986) valve and feedback shared theories, and others from the literature. Distinct, inaccurate mental models of the heating system, as well as thermostat devices in isolation, were described. It was possible to categorise thermostat models by Kempton's (1986) feedback shared theory, but other theories proved ambiguous. Alternate control devices could be categorized by Timer (Norman, 2002) and Switch (Peffer et al., 2011) theories. The need to consider the mental models of the heating system in terms of an integrated set of control devices, and to consider user's goals and expectations of the system benefit, was highlighted. The value of discovering shared theories, and understanding user mental models, of home heating, are discussed with reference to their present day relevance for reducing energy consumption.

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Human Factors and Ergonomics in Interactions with Sustainable Appliances and Devices

Revell

Stanton

2018

Ergonomics and Human Factors for a Sustainable Future

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Using knowledge structures to redesign an instructor–operator station

Cited by 12 publications

References 23 publications

Linking card sorting to browsing performance – are congruent municipal websites more efficient to use?

Linking card sorting to browsing performance – are congruent municipal websites more efficient to use?

Case studies of mental models in home heat control: Searching for feedback, valve, timer and switch theories

Human Factors and Ergonomics in Interactions with Sustainable Appliances and Devices

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