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An intergroup case study was undertaken to determine if: 1) There exist distinct mental models of home heating function, that differ significantly from the actual functioning of UK heating systems; and 2) Mental models of thermostat function can be categorized according to Kempton's (1986) valve and feedback shared theories, and others from the literature. Distinct, inaccurate mental models of the heating system, as well as thermostat devices in isolation, were described. It was possible to categorise thermostat models by Kempton's (1986) feedback shared theory, but other theories proved ambiguous. Alternate control devices could be categorized by Timer (Norman, 2002) and Switch (Peffer et al., 2011) theories. The need to consider the mental models of the heating system in terms of an integrated set of control devices, and to consider user's goals and expectations of the system benefit, was highlighted. The value of discovering shared theories, and understanding user mental models, of home heating, are discussed with reference to their present day relevance for reducing energy consumption.

In this paper, a technique for building social network diagrams from CWA is demonstrated.The approach allows analysts to appreciate the potential impact of organisational structure on a command system.

Mental models are poorly specified in three ways: in their defining criteria, their source and the bias to which they have been subjected. Literature from psychology, HCI and human factors sources was reviewed to determine the utility of 'mental models' as a design tool. The definitions and theories offered by key contributors to the notion of mental models were compared. Schematics, representing both the knowledge structures proposed in cognitive processing, as well as the layers of bias evident when forming or accessing mental models, were constructed. Fundamental similarities and differences in the use of this notion, as well as ambiguities in definition, were highlighted graphically. The need for specificity in the use of mental models was emphasised as essential for pragmatic application in design. The use of graphical comparison was proposed as a means of identifying the risk of bias and a means to categorise approaches to mental model research. Practitioner Summary: Mental models are considered significant in user centred design. To apply this notion pragmatically, its definition and methods of construction and access need to be sufficiently specified. This article offers a graphical method to compare existing research in mental models, highlighting similarities, differences and ambiguities.

Changes to crewing configurations in commercial airlines are likely as a means of reducing operating costs. To consider the safety implications for a distributed crewing configuration, system theoretic accident model and processes (STAMP) was applied to a rapid decompression hazard. High level control structures for current operations and distributed crewing are presented. The CONOPS generated by STAMP-STPA for distributed crewing, and design constraints associated with unsafe control actions (UCAs) are offered to progress in the route to certification for distributed crewing, and improve safety in current operations. Control loops between stakeholders were created using system-theoretic process analysis (STPA). The factors leading to the Helios 255 incident demonstrated the redundancy that a ground station could offer without the risk of hypoxia, during a decompression incident. STPA analysis also highlighted initial UCAs that could occur within the hypothetical distributed crewing configuration, prompting consideration of design constraints and new CONOPS for ground station design. Practitioner Summary: SPO in commercial aircraft is likely as a means to reduce costs. This paper makes a case for distributed crewing using STAMP-STPA. Comparing current operations with a distributed crewing configuration, the redundancy offered by a ground station is demonstrated. Design constraints and new CONOPs for distributed crewing, and current operations are proposed.