Using Competences in Employee Development

Roe, Robert A.

doi:10.1002/9781118736982.ch17

Cited by 2 publications

(1 citation statement)

References 73 publications

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“…Investing in the development of employees is crucial in developing and maintaining the knowledge, skills and abilities of both individual workers and the organization as a whole (Kuvaas and Dysvik, 2009). At many organizations, complex development systems allow workers to take their share in the responsibility for their career and personal development, co-decide about the direction of their actions, monitor and readjust their development plans (Roe, 2014). The ingredients of worker's development, the inter-nal programs and systems that support employees are the key components in a strategy for internal quality of service in high-contact settings (Hallowell & Schlesinger, 2000).…”

Section: Employee Development and Job Satisfactionmentioning

confidence: 99%

Employee Development and Leadership Perception in the Polish Service Delivery Centres

Kedziora

Piotrowicz

Kolasińska-Morawska

2018

Foundations of Management

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The rapid growth of modern services industry in Poland, observed in the past few years, has been substantially determined by the vast talent pool of well-qualified and cost-efficient workers. The intensive expansion of the industry has been aligned with widely implemented policies of personal development and leadership, aimed to grow and prepare internal human resources for more challenging roles in newly established projects and teams. The paper presents the results of empirical research examining the perception of those schemes and policies, from the perspective of workers employed in the polish offshore service delivery centers.

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Section: Employee Development and Job Satisfactionmentioning

confidence: 99%