Using balanced scorecard in educational organizations

Tohidi, Hamid; Jafari, Aida; Afshar, Aslan Azimi

doi:10.1016/j.sbspro.2010.03.904

Cited by 54 publications

(26 citation statements)

References 1 publication

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“…BSC is increasingly used by organizations. Research on the importance of using BSC argued that by using BSC in performance measurement, an organization can obtain a more structured and comprehensive picture, compared to using traditional systems (Rumintjap, 2013) the organization will focus on strategic educational services, the annual action plan can be harmonized, and the personnel engagement in decision-making will increase (Tohidi et al, 2010).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Performance indicators used by some researchers on customer perspective are improving service quality (Wu et al, 2011;Nur, 2013;Quezada et al, 2014;Fooladvand et al, 2015) value of customer satisfaction (Hermawan, 2008;Sukesti, 2010;Tohidi et al, 2010;Wu et al, 2011;Aljardali et al, 2012;Effendi, 2012;Suhendi, 2012;Atafar et al, 2013;Rumintjap, 2013;Santhi et al, 2013;Angriani, 2014;Antariksa et al, 2014;Quezada et al, 2014;Fooladvand et al, 2015;Sudaryo, 2015) consistent with customer expectation (Atafar et al, 2013) and timely delivery (Fooladvand et al, 2015)improvement of relationship with alumni and users (Wu et al, 2011;Suhendi, 2012) customer retention (Sukesti, 2010;Wu et al, 2011;Effendi, 2012;Rumintjap, 2013;Angriani, 2014;Quezada et al, 2014) customer acquisition (Hermawan, 2008;Sukesti, 2010;Wu et al, 2011;Effendi, 2012;Suhendi, 2012;Rumintjap, 2013) market share (Wu et al, 2011;Effendi, 2012) amount of awards achieved (Suhendi, 2012) rank of tertiary educational institution on webometric (Suhendi, 2012) average GPA score of the new students (Suhendi, 2012) average score of entry examination (Suhendi, 2012) percentage of foreign students' origin (Suhendi, 2012).…”

Section: Customer Perspectivementioning

confidence: 99%

“…Using the BSC in performance reporting allows universities to focus on strategic educational services and become its excellence, adjust with the annual activity plan, and provide information for the improvement required by higher education (Tohidi et al, 2010). BSC can also help in translating vision and mission into objectives, benchmarks, targets, and strategic initiatives (Hermawan, 2008).…”

Section: Introductionmentioning

confidence: 99%

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The Design of Performance Measurement of Tadulako University Using Balanced Scorecard Approach

Paturusi

Sumarwan

Sahara

2018

Asian Journal of Social Sciences and Management Studies

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The purpose of this research is to develop Balanced Scorecard (BSC) for UNTAD. BSC is a performance measurement tool organization which is a strategic management system of the organization. BSC is used to articulate the mission, vision, goals and strategies into some comprehensive, coherent and measurable strategic objectives and strategic initiatives. BSC aims to improve organizational performance. This research uses descriptive technique through case study and focuses on observing the form of performance measurement used by UNTAD. This research employs purposive sampling method. The amount of strategic objectives arranged using BSC was 17 with 75 Key Performance Indicators (KPIs). Prioritization of strategic objectives is accomplished by using Analytic Network Process (ANP). The results of this study indicate that customer perspective is the first priority, followed by learning and growth perspective, internal business process perspective, and financial perspective. BSC development should be planned by the university planning department, implemented by all units, and evaluated by internal supervision unit.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Customer Perspectivementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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The Design of Performance Measurement of Tadulako University Using Balanced Scorecard Approach

Paturusi

Sumarwan

Sahara

2018

Asian Journal of Social Sciences and Management Studies

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“…In other words, by considering the strategy map as a basis and foundation for BSC, a pattern is produced where as its innovators declare leads in acceleration of successful implementation of BSC (Makhijani & Creelman, 2008). For example, there are many studies (Jassbi et al, 2011;Huang et al, 2011;Chang et al, 2011;Cebeci, 2009;Buytendijk et al, 2010;Tohidi et al, 2010a;Tohidi et al , 2010b), which accelerate the implementation of their scorecard by applying the strategy map.…”

Section: Introductionmentioning

confidence: 99%

A development in balanced scorecard by designing a fuzzy and nonlinear Algorithm (case study: Islamic Azad university of Semnan)

Mozaffari¹,

Karkehabadi²,

Kheyrkhahan³

et al. 2012

MSL

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The success of each organization depends undoubtedly on the quality of its management and management quality depends on decision quality and information quality on the quality of its measurement and proportion. Therefore, its accuracy and measurement has a key role in the success of the organization and the weakness of performance evaluation and managerial control system can transfer to a barrier for the growth of organization. Performance evaluation systems are now dividable to two traditional group (performance evaluation of an individual across reminding him about his performance) and modern group (developing and improving the capacity of evaluated individual and inclined to achievement of organizational objectives and strategies). One of the most authoritative strategic models in this field is the balanced scorecard (BSC) model in which entire aspects of an organization are dominantly investigated. However, no operational trend has been introduced for utilizing it up to now.In this paper, an operational trend is introduced to apply the foundations of BSC model and multiple criteria decision making (MCDM) techniques. The most important goal of researchers in representation of new structure for creating development and growth capacity and permanent improvement is associated by a kind of providence, such that it can develop desirable organizational and work behaviors towards achieving the objectives and strategies of the organization. In addition, the strategic planning of Islamic Azad university of Semnan was modeled by suggested structure to validate the suggested structure's capacities. The results showed that outputs were more tangible for the personnel of the organization and the results were accepted by the managers of Islamic Azad university of Semnan.

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“…BSC was a measurement system that place financial index by non-financial index. Four measurement perspectives in this method include (Kaplan & Norton 1992;Ashley et al, 2008;Tohidi et al, 2010, Wu et al, 2011:…”

Section: Introductionmentioning

confidence: 99%

Designing a performance appraisal system based on balanced scorecard for improving productivity: Case study in Semnan technology and science park

Hemati¹,

Mardani²

2012

MSL

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Today, organizations for holding and improving their competing merit use performance measurement for evaluation, control, supervision and improvement of their trading processes. Medium and small companies in technology and science parks are very useful in economic revivification and technology development. Technology and science parks have provided necessary consultations, information, suitable equipments, and services for developing technology unites and prepare them for independent presence in industry. One of the necessary elements for the success and improvement of performance in these companies is to establish and implement balanced scorecard, which can be used to reach desired goals, strategies and to improve performance. In this article, we use a structured method for calculating efficiency of four perspectives of balanced scorecard. Statistical society of this research was Semnan technology and Science Park and seven experts are selected for answering questions of the survey. We also complete questionnaire and determine index and relative importance of all indices. For developing strategic goals of Semnan technology and science park according to four perspectives of balanced score card (finance, growth and learning, internal process), six meetings were hold and finally all crisis macro goals index were identified and they were analyzed for evaluating performance.

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Using balanced scorecard in educational organizations

Cited by 54 publications

References 1 publication

The Design of Performance Measurement of Tadulako University Using Balanced Scorecard Approach

The Design of Performance Measurement of Tadulako University Using Balanced Scorecard Approach

A development in balanced scorecard by designing a fuzzy and nonlinear Algorithm (case study: Islamic Azad university of Semnan)

Designing a performance appraisal system based on balanced scorecard for improving productivity: Case study in Semnan technology and science park

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