User, Use &amp; Utility Research

Brenner, Walter; Karagiannis, Dimitris; Kolbe, Lutz M.; Krüger, Jens; Leifer, Larry; Lamberti, Hermann-Josef; Leimeister, Jan Marco; Österle, Hubert; Petrie, Charles; Plattner, Hasso; Schwabe, Gerhard; Uebernickel, Falk; Winter, Robert; Zarnekow, Rüdiger

doi:10.1007/s12599-013-0302-4

Cited by 57 publications

(23 citation statements)

References 31 publications

(17 reference statements)

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“…The point of view of a single user is important, since we will take this view for the remainder of the paper. This is important, since an IS needs to be adopted and used to provide its value (DeLone & McLean, 1992;Brenner et al, 2014). Thus, following approaches like TAM (Davis, 1989;Davis et al, 1989;Venkatesh & Bala, 2008), Trust-TAM (Gefen et al, 2003b) and UTAUT (Venkatesh et al, 2003), we focus on the user perceptions and their importance in the context of IS use.…”

Section: Theory Developmentmentioning

confidence: 99%

Why different trust relationships matter for information systems users

Söllner

Hoffmann

Leimeister

2016

European Journal of Information Systems

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134

105

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Technology acceptance research has shown that trust is an important factor fostering use of information systems (IS). As a result, numerous IS researchers have studied factors that build trust in IS. However, IS research on trust has mainly focused on the trust relationship between the user and the IS itself, largely neglecting that other targets of trust might also drive IS use from a user's point of view. Accordingly, we investigate the importance of different targets of trust in IS use. Therefore, we use the concept of a network of trust and identify four different targets of trust that are prevalent from a user's point of view. Afterwards, we develop our research model and evaluate it using a free simulation experiment. The results show that multiple targets of trust are important in the context of IS use. In particular, we highlight the importance of a second target -trust in the provider -which is equally important as trust in the IS itself. Consequently, IS providers should focus not only on fostering users' trust in their IS but also on positioning themselves as trustworthy providers. In addition, we show that a third target -trust in the Internet -has significant indirect effects on multiple constructs that impact IS use.

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Section: Theory Developmentmentioning

confidence: 99%

Why different trust relationships matter for information systems users

Söllner

Hoffmann

Leimeister

2016

European Journal of Information Systems

Self Cite

134

105

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“…Such artifacts can take different forms such as conceptual blue prints, working software prototypes, instantiated processes and may be designed with the purpose of concrete (i.e., to solve a specific problem) and/or generic problem SPECIAL | TD-AWARD Tobias Mettler, Peter Rohner, Robert Winter GAIA 23/3 (2014): 272 -274 solving (i. e., to solve a class of problems). They are also designed for a specific user or user group, specific use scenarios, and with the aim to deliver some utility during its purposeful usage (Brenner et al 2014). Another purpose of our artifacts is to serve as boundary objects; as bridges between social and cultural worlds (Nicolini et al 2012).…”

Section: Artifacts As Boundary Objects For Bridging Social and Culturmentioning

confidence: 99%

Transdisciplinary and Transformative Research at the Intersection between Management, Healthcare, and Innovation

Mettler¹,

Rohner²,

Winter³

2014

GAIA - Ecological Perspectives for Science and Society

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“…For a new system to bring benefit to users, it is therefore crucial not only to know what are domain‐related pressing problems and corresponding functional solutions, but importantly also how the members of a domain perceive and interpret their world and respond to it (Ellison & Boyd, ). To that effect, we comprehend domain engineering less as an approach to engineer or increase reuse of artefacts, but rather as a way to engineering‐for‐use such that an individual and his or her worldview, language, tradition, and context are well ingrained into the design of a new system (Brenner et al, ).…”

Section: Introductionmentioning

confidence: 99%

Contextualizing a professional social network for health care: Experiences from an action design research study

Mettler

2017

Information Systems Journal

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Professional social networks (PSN) are online environments where practitioners can present themselves, get in contact and socialize with coworkers, share and discuss ideas, or exchange business‐related knowledge. Despite the fact that collaboration and information sharing are becoming more relevant for delivering high‐quality services, PSN are not yet widely adopted in complex domains such as health care. While most of the literature is still focusing on the exposition of the unbound potential of PSN, this paper seeks to clarify the question of how to capture and manage the professional identity of an industry such that PSN can be purposefully anchored in the working context. Following an Action Design Research approach, we describe practical design propositions and possible tensions along the contextualization of a PSN, which was specifically catered for improving interprofessional and interorganizational collaboration in and between hospitals. We identify several implications for future research. In particular, we explain intended and unintended uses of PSN in hospitals and provide metaphors for explaining possible alternative understandings of domain engineering.

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User, Use & Utility Research

Cited by 57 publications

References 31 publications

Why different trust relationships matter for information systems users

Why different trust relationships matter for information systems users

Transdisciplinary and Transformative Research at the Intersection between Management, Healthcare, and Innovation

Contextualizing a professional social network for health care: Experiences from an action design research study

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