Contextualizing a professional social network for health care: Experiences from an action design research study

Mettler, Tobias

doi:10.1111/isj.12154

Cited by 22 publications

(12 citation statements)

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“…Different from the previously mentioned research, these studies have focused on explaining how users make sense of technology-induced change (Davidson & Pai, 2004;Leonardi, 2011;Volkoff & Strong, 2013), how shared perceptions about technology come into being (Elbanna & Linderoth, 2015;Mettler et al, 2017), and how these ultimately affect use and infusion of technology (Al-Natour & Benbasat, 2009). Given that different beliefs, attitudes, aspirations, and interpretations of technology may result in divergent, sometimes unsatisfactory, or unintended use behaviour (Henfridsson & Lindgren, 2010;Mettler, 2018;Vitharana, Zahedi, & Jain, 2016), the search for explaining mental models, understood as organized cognitive structures that individuals form to make sense of the world around them (Rouse & Morris, 1986), has played an important role in this stream of research ever since (Norman, 2014).…”

Section: Introductionmentioning

confidence: 99%

Physiolytics at the workplace: Affordances and constraints of wearables use from an employee's perspective

Mettler

Wulf

2018

Information Systems Journal

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Wearables paired with data analytics and machine learning algorithms that measure physiological (and other) parameters are slowly finding their way into our workplace. Several studies have reported positive effects from using such “physiolytics” devices and purported the notion that it may lead to significant workplace safety improvements or to increased awareness among employees concerning unhealthy work practices and other job‐related health and well‐being issues. At the same time, physiolytics may cause an overdependency on technology and create new constraints on privacy, individuality, and personal freedom. While it is easy to understand why organizations are implementing physiolytics, it remains unclear what employees think about using wearables at their workplace. Using an affordance theory lens, we, therefore, explore the mental models of employees who are faced with the introduction of physiolytics as part of corporate wellness or security programs. We identify five distinct user types each of which characterizes a specific viewpoint on physiolytics at the workplace: the freedom loving, the individualist, the cynical, the tech independent, and the balancer. Our findings allow for better understanding the wider implications and possible user responses to the introduction of wearable technologies in occupational settings and address the need for opening up the “user black box” in IS use research.

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Section: Introductionmentioning

confidence: 99%

Physiolytics at the workplace: Affordances and constraints of wearables use from an employee's perspective

Mettler

Wulf

2018

Information Systems Journal

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“…In the fifth paper, Mettler (2018) seeks to enhance our understanding of the contextualization of IT artefacts.…”

Section: Editorialmentioning

confidence: 99%

Shifting baselines in information systems research threaten our future relevance

Davison

Tarafdar

2018

Information Systems Journal

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In 2013, the AIS appointed its first historian. The rationale was that the IS (or MIS) discipline, now with more than 50 years of history, would benefit from a collective effort to preserve and interpret its history with a view to strengthen and further its theoretical genealogy (Zhang, 2015). It is ironic that, co-existing with this view, we are beginning to find forthcoming from a number of IS scholars, research that suffers from three clear and present dangers: weak theoretical motivation from an IS perspective; lack of novel theoretical understanding of an IS problem or phenomenon; and atheoretical analysis that does not consider or fails to build on cumulative bases in IS. In combination, these dangers pose a significant, even existential threat to the long-term health and relevance of the discipline. In this editorial, we explore the manifestation of these dangers, identify the risks that they bring, and consider how they can be tackled.Firstly, weak IS motivation implies that research questions do not address phenomena relating to the design or implementation or use of an IS. Such research questions often involve the unthinking importation of ideas from another discipline, without relating them to the specifics of the above. For example, consider a research question that analyses

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“…Clearly, the preliminary principles outlined here need to be further refined and corroborated. For example, future research could explore the highly contextualized features [55] of HIT ecosystems. What works in a more or less centrally organized and fully public health system (e.g., Europe) might not work for a decentralized, marketoriented health system (e.g., United States).…”

Section:  Limitationsmentioning

confidence: 99%

Health Information Technology and Caregiver Interaction: Building Healthy Ecosystems

Badr¹,

Sorrentino

Marco

2018

Exploring Service Science

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This qualitative study explores the widely recognized role of the informal caregivers (ICGs) as key co-producers in the delivery of effective and sustainable healthcare systems. The central argument is that to enhance the quality of care in non-clinical settings and the healthcare ecosystem as a whole, developers of Health Information Technology (HIT) need to harness the knowledge and experiences of the ICGs to better align their products to practice. The paper has two aims: to improve the understandability of informal caregivers' role in non-traditional healthcare settings, and to identify and formulate valuable guidelines for the development of "fit for use" HIT solutions that acknowledge the needs of the ICGs.Health Information Technology is the application of information technology to health and healthcare. The fact that Health Information Technology ('HIT') brings together the management and computerization of health information with a wide range of stakeholders means it has far-reaching effects on the delivery and consumption of healthcare and health-related services [1: iv]. In this paper, HIT is defined as the use of information and communication technology (ICT) by formal (i.e., professional) and informal caregivers to deliver healthcare services in non-traditional settings. Basically, caregivers would combine the use of social media, collaborative platforms, online portals, bedside terminals, assistive technologies, handhelds, electronics, and electronic medical records into "effective means of accessing, communicating and storing information to improve patient care and population health, and reduce healthcare expenditures" [2: 476, 3, 4]. The sustained care of informal caregivers (ICGs) could enable people with chronic diseases, e.g., cancer [5], AIDS [6], Alzheimer's [7], stroke [8], Severe Multiple Sclerosis [9], and certainly the aging [10], to be assisted by family members either at the hospital or at home [11]. Nevertheless, to provide an effective care package, healthcare providers who enlist informal caregivers as active patient care partners [12] need to pay careful attention to the interactions between the ICGs, the healthcare professionals and the patients [13]. HIT has done much to make the informal caregivers part of healthcare service delivery ecosystems [14] but the evidence so far suggests that, overall, it is not enough to improve outcomes across the care continuum [2,15]. Prior studies have demonstrated significant advances in knowledge but uncertain improvements in skills [16] -in particular, in the training of disease management planning. The attitude of the healthcare provider to the ICG as a user of HIT is often the result of a mutual misunderstanding of needs [17,18]. On the other hand, the perception of the ICGs and care recipients is that they are at the mercy of the healthcare professionals.  MotivationThe difference between an informal caregiver (or family carer or caregiver, informal carer or care provider or caregiver) and a healthcare professional (e.g. clinical staff, nur...

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Contextualizing a professional social network for health care: Experiences from an action design research study

Cited by 22 publications

References 99 publications

Physiolytics at the workplace: Affordances and constraints of wearables use from an employee's perspective

Physiolytics at the workplace: Affordances and constraints of wearables use from an employee's perspective

Shifting baselines in information systems research threaten our future relevance

Health Information Technology and Caregiver Interaction: Building Healthy Ecosystems

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