User’s feedback contribution to enhance professional online community: a motivational process

Abstract

Purpose The purpose of this study is to investigate the motivational process underlying users’ intention to provide feedback on user-contributed knowledge in professional online communities. User feedback can serve as a means of indicating the credibility of the online content, which can help community members in their knowledge-seeking process. Adopting such a user feedback mechanism is beneficial for users to identify relevant and credible content efficiently and for an online community to sustain itself. Design/methodology/approach Drawing on self-determination theory, an integrated model is proposed. In this model, behavioural intention is defined as the consequence of motivational orientations whose antecedences include various social factors. The model is empirically tested using survey data collected online and the structural equation modelling techniques. Findings The results show that users’ intention to provide feedback is primarily influenced by autonomous motivation. Autonomous motivation is in turn affected by social factors, including reciprocity, online reputation, trust in the user involvement mechanisms and affective and normative community commitments. Originality/value This study adds value to prior studies by stressing the significance and feasibility of user feedback in helping members of professional online communities with their knowledge-seeking process. It also contributes to the literature on user participation in these communities by showing the efficacy of a motivational process perspective and the role of motivational orientations, in particular, in explaining users’ behavioural intention.

Moving beyond cyber security awareness and training to engendering security knowledge sharing

“…2019 ; Zhang et al. 2019 ). Moreover, the result of reinforcing a person’s competence in terms of computer-based activities was a rise in their confidence in their aptitude in this area (Menard et al.…”

“…2019 ; Zhang et al. 2019 ). Our findings report that employees’ confidence improves when they have a sense of self-efficacy.…”

“…Deliberate practice and feedback have been found to enhance trust and validate knowledge (Zhang et al. 2019 ).…”

Pengaruh Mekanisme Membangun Kepercayaan Online pada Kepercayaan Penjual Online dan e-Marketplace terhadap Niat Pembelian Kembali (Studi Empiris di Shopee)

“…Kegunaan yang dirasakan dari mekanisme berbasis pengalaman adalah suatu kegunaan yang dirasakan dari partisipasi aktif pengguna dalam memberikan umpan balik yang berupa informasi komunitas online, umpan balik yang bersifat kredibilitas pengetahuan yang disajikan dalam bentuk penilaian, pemungutan suara, peringkat, dan bentuk serupa lainnya yang tidak terlalu menuntut kognitif. Oleh karena itu, umpan balik pengguna cenderung berfungsi sebagai pendekatan yang efektif dan pragmatis untuk membantu anggota komunitas online profesional dalam pencarian pengetahuan (L. Chen et al, 2019;Xu et al, 2017;Zhang et al, 2019).…”