User involvement during information systems development: a comparison of analyst and user perceptions of system acceptance

Foster, S. Thomas; Franz, Charles R.

doi:10.1016/s0923-4748(99)00014-4

Cited by 46 publications

(34 citation statements)

References 29 publications

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“…Thus, consumers are believed to add valuable insights to firm's new product development process (NPD). Users' involvement in NPD process can result in more user-acceptable outcomes (Foster & Franz, 1999), reduce NPD costs and their empowerment can create a promising positioning strategy that gives firms competitive advantage in the market place (Fuchs and Schreier, 2011;Mahr, Lievens & Blazevic, 2013) . Higher consumer involvement results in customer satisfaction and loyalty towards the firm (Ind, Eglesias and Shultz, 2013) as well as emotional bounding, trust and commitment (Brodie et al, 2011).…”

Section: Introductionmentioning

confidence: 99%

The Lag-User Method: Using laggards as a source of innovative ideas

Jahanmir

Lages

2015

Journal of Engineering and Technology Management

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Laggards are the last users to adopt a product. Prior literature on user-led innovation ignores laggards' impact on innovation. In this paper, we develop the Lag-User Method, through which laggards can generate new ideas. Through six studies with 62 teams in three countries, we apply the method to different technologies and services and present our findings to executives to get managerial insights. Findings reveal that laggards who generate new ideas (lag-users) have different perceptions of user-friendly products and different unfulfilled needs. They prefer simple products. We propose that by involving lag-users in NPD, firms can improve the effectiveness of NPD.

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Section: Introductionmentioning

confidence: 99%

The Lag-User Method: Using laggards as a source of innovative ideas

Jahanmir

Lages

2015

Journal of Engineering and Technology Management

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“…Since the 1960s, it has been generally acknowledged that user participation in the Information Systems (IS) development process increases the likelihood of project success (Barki & Hartwick, 1994;Foster & Franz, 1999). Put another way, lack of communication between users and developers has been a common theme in the well-documented reasons for failures in IS implementations (Bussen & Myers, 1997).…”

Section: Introductionmentioning

confidence: 99%

“…Put another way, lack of communication between users and developers has been a common theme in the well-documented reasons for failures in IS implementations (Bussen & Myers, 1997). User involvement is likely to result in increased user satisfaction (Garceau, Jancura, & Kneiss, 1993), and the perceived usefulness of the application (Foster & Franz, 1999;Franz & Robey, 1986;McKeen, Guimarares, & Wetherbe, 1994). Foster and Franz (1999, p.345) emphasise the need for user involvement, most importantly in the early stages of development, concluding, "Managers should actively seek user involvement in systems development activities.…”

Section: Introductionmentioning

confidence: 99%

The Value of User Participation in E-Commerce Systems Development

Terry¹,

Standing²

2004

InformingSciJ

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Many researchers and practitioners consider user participation in the development of an information system is essential to the success of the system. System designers have promoted development techniques that demand user participation, such as prototyping, rapid application development and joint application design. Interestingly, the research literature on the topic has not been conclusive about the value of user participation, although the perception of value has still existed. The importance of user participation in information systems could be seen as a myth.The time pressure to develop Web based e-commerce systems and the propagation of the view that e-commerce is different and subject to different rules has led developers to question the value of customer participation in the development process. Indeed, the notion of the "user" has become confused. No longer is a user necessarily found in-house, but may be a geographically remote customer unknown to an organization. This paper proposes and validates a model that examines the role of key users and stakeholders in e-commerce applications development. Despite the business need for remote, untrained users to quickly feel comfortable and satisfied in an e-commerce site encounter, it appears that many organisations are making little effort to engage users in e-commerce site developmental activities.

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“…One potential rationale for such growth is Android's open model, which likely influenced device manufacturers and community developers to feel a sense of shared ownership of the OS. Evidence has shown that stakeholders are more committed to software project success when they share in its ownership [58]. Enhancements in hardware capability and an ever expanding range of Android OS features are also likely to enhance community tolerance.…”

Section: Non-functional Requirements (Rq2)mentioning

confidence: 99%

Exploring the Prevalence and Evolution of Android Concerns: A Community Viewpoint

Licorish¹

2016

JSW

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Abstract:In line with growing awareness of the need for systems to adapt quickly to change, there has been increasing interest in the evolution of software systems. Research has particularly considered developer-led activities change over time. Comparatively less consideration has been given to the study of software evolution as driven by the wider community of stakeholders. Although, a project's wider community is central to the feedback system and project success. We have contributed to such efforts and studied the evolution of architecture issues and non-functional requirements in the Android project, as identified by the wider Android community 1 . We mined the Android issues tracker, employing n-gram analysis in our examination of 21,547 issues. We observe that most architecture-related issues were located in Android application layer, and these issues increased with time. Additionally, usability-related concerns were reported most when they were held to be given greatest attention. Outcomes suggests that Android's open model and shared ownership have positively impacted Google's success, which could provide a useful lesson for other similar projects.

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User involvement during information systems development: a comparison of analyst and user perceptions of system acceptance

Cited by 46 publications

References 29 publications

The Lag-User Method: Using laggards as a source of innovative ideas

The Lag-User Method: Using laggards as a source of innovative ideas

The Value of User Participation in E-Commerce Systems Development

Exploring the Prevalence and Evolution of Android Concerns: A Community Viewpoint

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