User Intention Recognition and Requirement Elicitation Method for Conversational AI Services

Abstract

In recent years, chat-bot has become a new type of intelligent terminal to guide users to consume services. However, it is criticized most that the services it provides are not what users expect or most expect. This defect mostly dues to two problems, one is that the incompleteness and uncertainty of user's requirement expression caused by the information asymmetry, the other is that the diversity of service resources leads to the difficulty of service selection. Conversational bot is a typical mesh device, so the guided multi-rounds Q&A is the most effective way to elicit user requirements. Obviously, complex Q&A with too many rounds is boring and always leads to bad user experience. Therefore, we aim to obtain user requirements as accurately as possible in as few rounds as possible. To achieve this, a user intention recognition method based on Knowledge Graph (KG) was developed for fuzzy requirement inference, and a requirement elicitation method based on Granular Computing was proposed for dialog policy generation. Experimental results show that these two methods can effectively reduce the number of conversation rounds, and can quickly and accurately identify the user intention.

Sensors and Artificial Intelligence Methods and Algorithms for Human–Computer Intelligent Interaction: A Systematic Mapping Study

“…Furthermore, in existing research various data sources, sensors, and advanced AI methods and algorithms for innovative solutions for HCII systems have been proposed, such as the user’s activity recognition (e.g., [ 56 , 57 ]), depression recognition (e.g., [ 58 , 59 , 60 , 61 ]), affection recognition (e.g., [ 62 ]), speech recognition (e.g., [ 63 ]), user’s intention recognition (e.g., [ 64 , 65 ]), and others.…”