User-centred design of smart products

Buurman, Rudy Den

doi:10.1080/001401397187676

Cited by 54 publications

(18 citation statements)

References 7 publications

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“…This is also because users do not receive feedback in the form of movements or noise when using these products. Processors and memory chips do their work invisibly and silently (Den Buurman, 1997). For example, only a minority of the owners of DVD recorders can program these devices for delayed recording.…”

Section: Conceptual Framework and Hypothesesmentioning

confidence: 99%

How Today's Consumers Perceive Tomorrow's Smart Products^*

Rijsdijk

Hultink

2008

J of Product Innov Manag

238

168

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This paper investigates consumer responses to new smart products. Due to the application of information technology, smart products are able to collect, process, and produce information and can be described as ''thinking'' for themselves. In this study, 184 consumers respond to smart products that are characterized by two different combinations of smartness dimensions. One group of products shows the smartness dimensions of autonomy, adaptability, and reactivity. Another group of smart products are multifunctional and able to cooperate with other products. Consumer responses to these smart products are measured in terms of the innovation attributes of relative advantage, compatibility, observability, complexity, and perceived risk. The study shows that products with higher levels of smartness are perceived to have both advantages and disadvantages. Higher levels of product smartness are mainly associated with higher levels of observability and perceived risk. The effects of product smartness on relative advantage, compatibility, and complexity vary across product smartness dimensions and across product categories. For example, higher levels of product autonomy are perceived as increasingly advantageous whereas a high level of multifunctionality is perceived disadvantageous. The paper discusses the advantages and pitfalls for each of the five product smartness dimensions and their implications for new product development and concludes with a discussion of the limitations of the study and suggestions for further research.

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Section: Conceptual Framework and Hypothesesmentioning

confidence: 99%

How Today's Consumers Perceive Tomorrow's Smart Products^*

Rijsdijk

Hultink

2008

J of Product Innov Manag

238

168

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show abstract

“…Intelligent products can be considered as some of today's most technologically advanced products and many consumers may have difficulty understanding and using these products (Bauer and Mead 1995). This is partly due to the fact that users do not receive feedback in the form of movements or noise when using these products; processors and memory chips do their work invisibly and silently (Den Buurman 1997).…”

Section: Product Intelligence Innovation Attributes and Consumer Satmentioning

confidence: 99%

Product intelligence: its conceptualization, measurement and impact on consumer satisfaction

Rijsdijk

Hultink

Diamantopoulos

2007

J. of the Acad. Mark. Sci.

148

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In the last decade, companies have developed a large number of intelligent products. Due to the use of information technology, these products operate somewhat autonomously, cooperate with other products, or adapt to changing circumstances. Based on a literature review and interviews with practitioners, the present article conceptualizes product intelligence and describes a procedure to measure the construct. The article also explores the link of product intelligence to consumer satisfaction through the innovation attributes of relative advantage, compatibility, and complexity. The article considers practical and theoretical implications and identifies future research directions.

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“…However, any factor should not be ignored for a high level of comfort. Buurman (1997) viewed users' satisfaction as the opinion about acceptability of the interaction between effectiveness and efficiency. Effectiveness is achieving the degree of functionality in each intended goal specified by specific users.…”

Section: Apparel Quality and Comfortmentioning

confidence: 99%

Redesigning Hospital Gowns to Enhance End Users' Satisfaction

Cho

2006

Family & Consum Sci Res J

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The design considerations for hospital gowns were investigated through a review of previous research and interviews with licensed practical nurses and patients who had been hospitalized and wore hospital gowns during their hospitalization. Two designs of prototype hospital gowns, Prototypes A and B, were proposed and users' comfort perceptions per prototype were compared to a conventional gown to evaluate their satisfaction through wear trials with 12 female participants. Prototype A featured a front opening and a back‐slit overlap. Prototype B was composed of openings on the upper chest area and on the side and cap sleeves. Back opening with ties and raglan sleeves were the main features of the conventional gowns. Prototype A was more acceptable to the participants than the conventional gown. On the basis of the findings of this study, guidelines are provided for a hospital gown design to enhance the users' satisfaction.

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User-centred design of smart products

Cited by 54 publications

References 7 publications

How Today's Consumers Perceive Tomorrow's Smart Products^*

How Today's Consumers Perceive Tomorrow's Smart Products^*

Product intelligence: its conceptualization, measurement and impact on consumer satisfaction

Redesigning Hospital Gowns to Enhance End Users' Satisfaction

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User-centred design of smart products

Cited by 54 publications

References 7 publications

How Today's Consumers Perceive Tomorrow's Smart Products*

How Today's Consumers Perceive Tomorrow's Smart Products*

Product intelligence: its conceptualization, measurement and impact on consumer satisfaction

Redesigning Hospital Gowns to Enhance End Users' Satisfaction

Contact Info

Product

Resources

About

How Today's Consumers Perceive Tomorrow's Smart Products^*

How Today's Consumers Perceive Tomorrow's Smart Products^*