User Acceptance Evaluation of a Gamified Knowledge Sharing Platform for Use in Industrial Environments

Abstract

This study evaluates user acceptance of a gamification-enabled collaboration and knowledge sharing platform that has been developed for use by personnel in industrial work environments, aiming at increasing motivation for knowledge exchange. The platform has been evaluated at two manufacturing industries by two groups of users, workers and supervisors, with regard to five criteria: usability, knowledge integration, working experience, user acceptance and overall impact. Results showed that even though the ratings from both industries were positive on all criteria, there is room for improvement on user acceptance and knowledge integration. Driven by this fact, a rule-based adaptive gamification approach which exploits information about workers is proposed in order to further increase motivation and engagement. Based on feedback received from the evaluation, guidelines related to functionalities and design of a gamified collaboration platform are provided. These guidelines can be followed when implementing collaboration tools with gamification support for industrial environments.

How Has Gamification in the Production Sector Been Developed in the Manufacturing and Construction Workplaces?

“…In this Systematic Literature Review, 23 articles were analyzed [5,6,15,17,[23][24][25][37][38][39][40][41][42][43][44][45][46][47][48][49][50][51]. Since gamification is a multidisciplinary approach, the database search results show a growth in publications on the topic in all fields of study.…”

Evaluasi Usability Pada Knowledge Management System (KMS) Menggunakan Metode System Usability Scale (SUS)

“…Salah satunya disebabkan karena kurangnya motivasi pengguna dan tampilan sistem yang kurang menarik. Berdasarkan yang diungkapkan oleh (Zikos et al, 2019) bahwa suatu sistem yang dirancang dengan buruk dapat membuat pengguna enggan untuk menggunakannya. Maka dari itu, diperlukan Usability Testing untuk mengetahui kebergunaan sistem dalam mencapai tujuan diterapkannya Knowledge Management System (KMS).…”

“…Seperti yang diungkapkan oleh (Zikos et al, 2019) bahwa pengujian usabillity penting untuk mengetahui tingkat kebergunaan. Usability Testing menggunakan metode System Usability Scale (SUS) telah dilakukan pada beberapa bidang seperti bidang pendidikan yaitu oleh (Supriyadi et al, 2020), (Nuriman & Mayesti, 2020), (Pal & Vanijja, 2020) dan (Dimas Setiawan et al, 2020), bidang pemerintahan seperti (Kaban et al, 2020), (Sasmito et al, 2019), (Ependi, Putra, et al, 2019), hingga beberapa aplikasi yang diperuntukkan untuk kepentingan publik seperti e-commerce dan aplikasi berita (Ramadhan, 2019) (Sembodo et al, 2021).…”

Usability Evaluation in Knowledge Management System (KMS) Using System Usability Scale (SUS) Method

“…One of the reason is caused by a lack of user motivation and an unattractive system interface. Based on what was revealed by [3] that a poorly designed system can make users reluctant to use it. Therefore, usability testing is needed to determine the usability of the system in achieving the objectives of implementing a Knowledge Management System (KMS).…”

“…As revealed by [3] that usability testing is important to determine the level of usability. Usability Testing using the System Usability Scale (SUS) method has been carried out in several fields such as the education sector, namely by [4][5][6] and [7], government fields such as [8][9][10], to several applications intended for the public interest such as ecommerce and news applications [11] [12].…”