Use of Productivity and Financial Indicators for Monitoring Performance in Academic Radiology Departments: U.S. Nationwide Survey

Abstract

Academic radiology departments across the United States do not use a standardized set of productivity and financial indicators to measure departmental performance. Examination volume is the most frequently used productivity indicator, whereas general expenses are commonly used as indicators of financial status.

From Information Management to Information Visualization

“…Thus, it can be concluded that the field of imaging is faced with the challenges of increasing service use, declining reimbursements, and staff shortages. In such an economically challenging environment, it becomes crucial for the MIDs to monitor their performance so that they can provide a high quality of services while staying within operational boundaries [13].…”

“…In this regard, several articles discussing performance metrics of MIDs were identified [8,[10][11][12][13][14][15][16][17][18][19][20][21][22]. All the metrics were extracted.…”

Quality service in radiology

“…For customer satisfaction, the most commonly used indicators are patient complaints, patient satisfaction and patient waiting time. Referring physician satisfaction and employee satisfaction were used in less than half of the departments surveyed [11]. For productivity, the most commonly used indicator is examination volume while for financial status, general expenses is most commonly used.…”

Quality Initiatives: Department Scorecard: A Tool to Help Drive Imaging Care Delivery Performance

“…A number of such scorecards have been described, most of which are, appropriately, centered around image care delivery and patient safety (2,13,14). Important parameters related to imaging care delivery include measures in the areas of safety, patient access, customer satisfaction, appropriateness of examinations, percentage of standard protocols used, and timeliness of reporting (2,13).…”