Use of Balanced Scorecard in Municipality Performance Assessments: Municipal Scorecard Model

Erbaşı, Ali

doi:10.12720/joams.2.3.197-205

Cited by 2 publications

(1 citation statement)

References 4 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Bhattarai in [6] studied the diffusion of AHP and BSC in Nepal [6]. Erbasi and Parlakkaya in [7] applied AHP and BSC in a Hotel Firm [7]. Finally, Feili et al in [8] tried to integrate AHP with BSC in Information Technology industries [8].…”

Section: Introductionmentioning

confidence: 99%

Integrated Analytical Hierarchy Process and Objective Matrix in Balanced Scorecard Dashboard Model for Performance Measurement

et al. 2018

View full text Add to dashboard Cite

Measuring organizational performance is pivotal for a comprehensive understanding of strengths, weaknesses and to improve the quality of any organization's performance. Balanced Scorecard (BSC) is the strategic evolution tool that is widely used to measure the organizational performances, and achievements from various aspects, both financial and non-financial. In this research, BSC was not only a straight jacket concept but also a high potential tool for measuring and managing tangible and accurate data through the application of several methods. This research weighted the variables of BSC based on significance values of Analytical Hierarchy Process (AHP) and Optimization of Measurement with Objective Matrix (OMAX). Moreover, a recommendation analysis was given based on the cause and effect analysis of variables and the achievement of Key Performance Indicators (KPIs). The flow of information, data, and performance measurement processes were designed into Business Intelligence (BI) software development i.e. BI-MonevDash. The framework and software BI-MonevDash proposed can be used as a new chosen tool for measuring and monitoring organizational performance. Recommendations could facilitate the leaders in decision making to improve the organizational performance and reduce risks.

show abstract

Section: Introductionmentioning

confidence: 99%

Integrated Analytical Hierarchy Process and Objective Matrix in Balanced Scorecard Dashboard Model for Performance Measurement

et al. 2018

View full text Add to dashboard Cite

show abstract

The Balanced Scorecard (BSC) as a Multidimensional Performance Measurement System Tool: Case the Company of Algeria Post

Fadel¹,

Rouaski²,

Challal³

et al. 2021

FMIR

View full text Add to dashboard Cite

This paper aimed to clarify the role that the Balanced Scorecard (BSC) as a performance measurement tool in the company of Algeria Post. The BSC is a strategic performance management system, has been proven suitable for the public sector as the financial aspect is not their only concern. The BSC is « A multidimensional performance measurement system that should serve as decision support for managers. It includes indicators of progress and delay as well as internal and external indicators. It organizes the measures in a coherent system around four balanced perspectives: financial perspective, customer perspective, internal process, learning, and growth ». (Kaplan. S & Norton, 2004, P186). This study focused to improve the company of Algeria Post overall performance, the management control systems established should be re-evaluated and its tools should be improved to ensure reactivity in the decision-making and the measuring of the company performance. Our work consists of proposing a new approach to the performance management system for the model of the BSC as a performance measurement tool in the company of Algeria Post. The purpose of this article is to answer the main question of the study: should the company rely on the balanced scorecard as a performance measurement tool to achieve its strategic goals? First able, we counted on the stages of scientific research by gathering information about the company of Algeria Post, after that to conduct our study, we opted for a qualitative approach, using documentary research, interviews, and observation as tools for data collection. In the course of our designing of the proposed model of the BSC for the company. During our design of the proposed model of the balanced scorecard for the company we decided to follow a specific methodology to obtain the desired results taking into account the governmental nature of the organization of the company’s. We deemed it necessary to apply a public sector BSC model, using a top-down principle from (Kaplan and Norton, 2014) combined with the implementation procedures described in the theoretical side by (Alain Fernandez, 2013). It is noted that through the performance indicators of the customer perspective that the company realized some respectful objectives, but most of them are short lived ones, simultaneously, the internal processes perspective was the most performing by focusing on improving the quality of electronic services and the commercial network as a whole.

show abstract

Use of Balanced Scorecard in Municipality Performance Assessments: Municipal Scorecard Model

Cited by 2 publications

References 4 publications

Integrated Analytical Hierarchy Process and Objective Matrix in Balanced Scorecard Dashboard Model for Performance Measurement

Integrated Analytical Hierarchy Process and Objective Matrix in Balanced Scorecard Dashboard Model for Performance Measurement

The Balanced Scorecard (BSC) as a Multidimensional Performance Measurement System Tool: Case the Company of Algeria Post

Contact Info

Product

Resources

About