Use and behavioural intention of m-payment in GCC countries: Extending meta-UTAUT with trust and Islamic religiosity

Alkhowaiter, Wassan Abdullah

doi:10.1016/j.jik.2022.100240

Cited by 65 publications

(74 citation statements)

References 117 publications

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“…The two key constructs of the UTAUT2 are performance expectancy and effort expectancy. Prior researchers considered performance expectancy and effort expectancy as a powerful driver of attitude (Alkhowaiter, 2020(Alkhowaiter, , 2022. Influenced by the technology acceptance model (TAM) that was introduced by Davis (1989), Venkatesh et al (2003) included performance expectancy instead of perceived usefulness and effort expectancy instead of perceived ease of use in their model.…”

Section: Habitmentioning

confidence: 99%

Developing an Extended Theory of UTAUT 2 Model to Explore Factors Influencing Taiwanese Consumer Adoption of Intelligent Elevators

et al. 2022

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Followed by the fast developments in Internet of Things (IoT), artificial intelligence (AI) technologies, utilizing cloud architecture and big data, have been integrated into various aspects of our daily lives. Such an integration results in high levels of convenience, comfort, and energy savings. Deploying such new technologies benefits the elevator industry as well. Intelligent elevator with energy control schemes can improve the energy efficiency of eco-friendly applications. The purpose of this study is to examine the factors that affect the intelligent elevator adoption of Taiwanese people using the extended unified theory of acceptance and use of technology (UTAUT 2) model, which considers factors such as environmental consciousness, artificial intelligence optimism, attitude, and perceived quality. A well-structured face-to-face survey is performed to obtain data from the consumers living in central Taiwan. The data acquired are analyzed via structural equation modeling using the partial least squares method. The analysis results indicate that attitude, habit, performance expectancy, effort expectancy, and perceived quality are important factors that affect the behavioral intentions of consumers when adopting new technologies, such as an intelligent elevator. However, facilitating conditions adversely affect the behavioral intentions. In addition, environmental consciousness and artificial intelligence optimism are crucial factors that affect performance and effort expectancies, whereas the latter two contribute positively to attitude. The findings of this study supplement existing literature regarding the behavioral intentions for adopting intelligent elevators. Finally, the theoretical and practical significances of this research study are discussed.

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Section: Habitmentioning

confidence: 99%

Developing an Extended Theory of UTAUT 2 Model to Explore Factors Influencing Taiwanese Consumer Adoption of Intelligent Elevators

et al. 2022

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“…The enormous effect of Islam on Muslim customers' habits, attitudes and actions is readily apparent (Chetioui and Lebdaoui, 2022). Prior research on Muslim customers has consistently shown that Islamic religiosity significantly moderates Muslim consumers' behavior in many circumstances (Alkhowaiter, 2022;Chetioui et al, 2023;Razzaq et al, 2018). Razzaq et al (2018), for example, explored the moderating function of Islamic religiosity in the effect of a proenvironmental mindset and fashion involvement on the consumption of sustainable clothing.…”

Section: The Direct and Moderating Role Of Islamic Religiositymentioning

confidence: 99%

Integrating ISS and SOR models to investigate the determinants of continuance intention toward using m-payment for donations (Sadaqah): the moderating role of Islamic religiosity

Elsotouhy

Mobarak

Dakrory

et al. 2023

IJBM

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PurposeDespite the significance of donations (Sadaqah) via mobile payment in Islamic countries, little is known about the variables influencing continuance intention toward using m-payment for donations (Sadaqah). Based on the stimulus-organism-response (S-O-R) model, this research explores the influence of perceived quality (i.e. system, information, service) as a stimulus on customer satisfaction, engagement and delight as organisms, which then affects continuance intention toward using m-payment for donations (Sadaqah) as a response. Moreover, the study investigates the moderating role of Islamic religiosity.Design/methodology/approachUsing partial least squares structural equation modeling (PLS-SEM), a representative data sample of 419 Egyptian Muslims was analyzed to test hypotheses.FindingsThe findings revealed that all perceived quality constructs significantly positively affect customers' satisfaction. Customer satisfaction, in turn, positively affects customer engagement and delight. Moreover, customer engagement, delight and Islamic religiosity significantly positively affect continuance intention toward using m-payment for donations (Sadaqah). The findings also revealed that Islamic religiosity moderates the influence of customer engagement and customer delight on continuance intention toward using m-payment for donations (Sadaqah).Originality/valueThis is the first study to examine using m-payment for donations (Sadaqah) in an Islamic environment based on the S-O-R model.

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“…This opinion is also supported by Aji (2020), who researched the moderating variable of usury awareness in the intention to use e-money aligns with this view and recommends that researchers consider the religiosity variable in Islam when investigating the relationship between intention and behavior in non-cash transactions. This study adopts the research model Alkhowaiter (2022) on the use and behavioral intention of mpayments in GCC countries to expand meta-UTAUT with trust with Islamic religiosity as a moderating variable. The study suggests that religiosity could moderate the behavioral intention and use of m-payment variables (Alkhowaiter, 2022).…”

Section: Introductionmentioning

confidence: 99%

“…This study adopts the research model Alkhowaiter (2022) on the use and behavioral intention of mpayments in GCC countries to expand meta-UTAUT with trust with Islamic religiosity as a moderating variable. The study suggests that religiosity could moderate the behavioral intention and use of m-payment variables (Alkhowaiter, 2022).…”

Section: Introductionmentioning

confidence: 99%

Muslim Non-Cash Transaction Behavior: The Moderating Role of Religiosity

Cahya

Umam

2023

Shirkah

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Despite years of exploration, empirical evidence regarding the mediating role of religiosity in the relationship between non-cash interest and behavior is still lacking. This study analyzed the behavior related to the use of non-cash transactions by Muslim communities moderated by religiosity based on the TAM model. The sampling technique in this study used purposive sampling with a total of 438 respondents. The data in this study were analyzed using Partial Least Square Structural Equation Model (PLS-SEM) with Smart PLS 3.0. The results of this study reveal that religiosity can moderate the interest and behavior of using non-cash transactions. Besides that, the perceived ease of use and perceived usefulness have a significant positive effect on consumer behavior in using non-cash transactions, which are proxied by attitude and interest. These results indicate that the Muslim community is accepting and even supporting the development of technology in the payment system because technology brings convenience and benefits. As a result, players in the Islamic finance and halal market should pay close attention to the advancements in payment system technology to ensure the Muslim community prefers payment products on the Sharia market.

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Use and behavioural intention of m-payment in GCC countries: Extending meta-UTAUT with trust and Islamic religiosity

Cited by 65 publications

References 117 publications

Developing an Extended Theory of UTAUT 2 Model to Explore Factors Influencing Taiwanese Consumer Adoption of Intelligent Elevators

Developing an Extended Theory of UTAUT 2 Model to Explore Factors Influencing Taiwanese Consumer Adoption of Intelligent Elevators

Integrating ISS and SOR models to investigate the determinants of continuance intention toward using m-payment for donations (Sadaqah): the moderating role of Islamic religiosity

Muslim Non-Cash Transaction Behavior: The Moderating Role of Religiosity

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