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2008
DOI: 10.1287/msom.1070.0180
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Usage Restriction and Subscription Services: Operational Benefits with Rational Users

Abstract: This paper studies a rental firm that offers reusable products to price- and quality-of-service-sensitive customers--Netflix or Blockbuster can be thought of as the canonical example. Customers' perception of quality is determined by their likelihood of obtaining the product or service immediately upon request. We study the alternatives of offering either a subscription option that limits the number of concurrent rentals in return for a flat fee per-unit time, or a pay-per-use option with no such restriction. … Show more

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Cited by 55 publications
(23 citation statements)
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“…We also note that such exponential resource usage time is widely adopted in economics literatures to analyze rental markets [19], [20].…”
Section: A User Modelmentioning
confidence: 99%
“…We also note that such exponential resource usage time is widely adopted in economics literatures to analyze rental markets [19], [20].…”
Section: A User Modelmentioning
confidence: 99%
“…We contribute to this literature by analyzing a firm's new product introduction strategy in the presence of snobbish and forward-looking consumers. Another stream of literature in operations investigates pricing in service systems with congestion (see Hassin and Haviv 2003, Randhawa and Kumar 2008, Anand et al 2011, Cachon and Feldman 2011. The effect of congestion is similar to snobbish consumer behavior in that as more consumers join the system, they derive lower utility.…”
mentioning
confidence: 99%
“…There is a long history of studies on congestion control in service queues in the presence of rational customers. To keep the literature review concise, readers are referred to Hassin and Haviv () for a recent comprehensive review; a few recent examples are Chen and Frank (), Ata and Shneorson (), Randhawa and Kumar (), Bitran et al. (), Cachon and Feldman (), and Li et al.…”
Section: Literature Reviewmentioning
confidence: 99%