Usability Testing based on System Usability Scale and Net Promoter Score

Sasmito, Ginanjar Wiro; Zulfiqar, La Ode Mohamad; Nishom, M.

doi:10.1109/isriti48646.2019.9034666

Cited by 28 publications

(23 citation statements)

References 4 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…The second methodology is based on the Net Promoter Score (NPS) [9,18]. This score ranges from –100 to 100 and measures the satisfaction and general willingness to recommend a product or a service to other people.…”

Section: Resultsmentioning

confidence: 99%

A TpM‐based collaborative system to teach IoT

Ferreira

Yamaguti

Branquinho

et al. 2021

Comput Appl Eng Educ

View full text Add to dashboard Cite

The Internet of Things (IoT) is a multidisciplinary field involving different areas of knowledge. The development of IoT solutions depends on the integration and collaborative work between professionals from all of these areas. This has led to the development of methodologies to teach IoT, such as the three‐phase methodology (TpM). This study presents a collaborative system that operationalizes the use of the TpM, aiding in the process of teaching IoT. This system guides and integrates teams developing IoT solutions while providing easy and structured access to information about the project. The system has been used in short and graduation courses. The results have demonstrated its efficiency in assisting students to develop solutions while applying the TpM.

show abstract

Section: Resultsmentioning

confidence: 99%

A TpM‐based collaborative system to teach IoT

Ferreira

Yamaguti

Branquinho

et al. 2021

Comput Appl Eng Educ

View full text Add to dashboard Cite

show abstract

“…Seperti yang diungkapkan oleh (Zikos et al, 2019) bahwa pengujian usabillity penting untuk mengetahui tingkat kebergunaan. Usability Testing menggunakan metode System Usability Scale (SUS) telah dilakukan pada beberapa bidang seperti bidang pendidikan yaitu oleh (Supriyadi et al, 2020), (Nuriman & Mayesti, 2020), (Pal & Vanijja, 2020) dan (Dimas Setiawan et al, 2020), bidang pemerintahan seperti (Kaban et al, 2020), (Sasmito et al, 2019), (Ependi, Putra, et al, 2019), hingga beberapa aplikasi yang diperuntukkan untuk kepentingan publik seperti e-commerce dan aplikasi berita (Ramadhan, 2019) (Sembodo et al, 2021). Selain itu, evaluasi pada penerapan Knowledge Management System (KMS) telah banyak dilakukan pada beberapa perusahaan dengan berbagai tujuan seperti pada (Hidayad & Fauziati, 2018) dan (Hayurani et al, 2019).…”

Section: Tinjauan Literaturunclassified

“…PLN dengan pengguna aplikasi jauh berbeda, maka dari itu penelitian ini melakukan Usability Testing untuk mengidentifikasi dan memperbaiki permasalahannya. Selanjutnya penelitian yang dilakukan oleh (Sasmito et al, 2019) yang menggunakan System Usability Scale (SUS) untuk pengujian penerimaan Sistem Informasi Populasi di Kota Tegal. Penelitian ini menjelaskan bahwa System Usability Scale (SUS) tak hanya bisa digunakan untuk Usability Testing tetapi juga bisa digunakan untuk pengujian penerimaan suatu sistem yang baru dikembangkan.…”

Section: Tinjauan Literaturunclassified

Evaluasi Usability Pada Knowledge Management System (KMS) Menggunakan Metode System Usability Scale (SUS)

Sari

Tania²

2022

JBME

View full text Add to dashboard Cite

An unattractive system interface and the lack of user motivation in using the Knowledge Management System (KMS) is one of the reason why usability testing is needed. Usability testing aims to determine the usability of the system, whether the system is in accordance with the purpose of its application. Usability Testing will uses System Usability Scale (SUS) method which involves users in the test. The results of this study are usability scores and recommendations for improvement that have been developed using the prototyping method based on the results of problem identification. This research can be used as a reference in the development of the system later.

show abstract

“…NPS is a metric proposed by Frederick (2003) to measure the willingness of customers to recommend a certain product or service to others by asking the question “What are your chances of recommending this mobile app to a friend or a colleague?” Because it is an easy method to understand and apply, in recent years it has been widely used in the assessment of websites, information systems and mobile applications (Pradini et al , 2019; Wiro Sasmito et al , 2020; Baltaxe et al , 2020) Table 5 shows the NPS calculation to evaluate the product.…”

Section: Usability Evaluation Of the Applicationmentioning

confidence: 99%

Kiyaslio: a gamified mobile crowdsourcing application for tracking price dispersion in the grocery retail market

Macakoğlu

Çınar

Peker

2022

IJWIS

View full text Add to dashboard Cite

Purpose In the recent years, the rapid growth of the grocery retailing industry has created a great heterogeneity in prices across sellers in the market. Online price comparison agents which are key mechanisms to solve this problem by providing prices from different sellers. However, there are many sellers in the grocery industry do not offer online service, and so it is impossible to automatically retrieve price information from such grocery stores. In this manner, crowdsourcing can become an essential source of information by collecting current price data from shoppers. Therefore, this paper aims to propose Kiyaslio, a gamified mobile crowdsourcing application that provides price information of products from different grocery markets. Design/methodology/approach Kiyaslio has been developed through leveraging the power of crowdsourcing technology. Game elements have also been used to increase the willingness of users to contribute on price data entries. The proposed application is implemented using design science methodology, and it has been evaluated through usability testing by two well-known techniques which are the system usability scale and the net promoter score. Findings The results of the usability tests indicate that participants find Kiyaslio as functional, useful and easy to use. These findings prove its applicability and user acceptability. Practical implications The proposed platform supports crowd sourced data collection and could be effectively used as a tool to support shoppers to easily access current market product prices. Originality/value This paper presents a mobile application platform for tracking current prices in the grocery retail market whose strength is based on the crowdsourcing concept and incorporation of game elements.

show abstract

Usability Testing based on System Usability Scale and Net Promoter Score

Cited by 28 publications

References 4 publications

A TpM‐based collaborative system to teach IoT

A TpM‐based collaborative system to teach IoT

Evaluasi Usability Pada Knowledge Management System (KMS) Menggunakan Metode System Usability Scale (SUS)

Kiyaslio: a gamified mobile crowdsourcing application for tracking price dispersion in the grocery retail market

Contact Info

Product

Resources

About