Usability Evaluation of a Fintech Lending Mobile Application for University Student: A Case Study

Emanuela, Ellen; Widyanti, Ari; Pratama, Gradiyan Budi

doi:10.1088/1757-899x/1077/1/012058

Cited by 5 publications

(7 citation statements)

References 1 publication

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“…Persepsi kegunaan serta kenyamanan mempengaruhi sikap seseorang dalam menggunakan layanan fintech dan potensi risiko yang ditimbulkan tidak mempengaruhi seseorang untuk mengadopsi layanan fintech. Penelitian yang dilakukan oleh Emanuela et al (2021) menunjukkan walaupun masih tergolong lemah namun kecepatan transaksi mempengaruhi kepuasan pengguna aplikasi fintech lending mobile.…”

Section: Faktor-faktor Yang Mempengaruhi Penggunaan Fintech Lending Padaunclassified

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Faktor-Faktor Yang Mempengaruhi Penggunaan Fintech Lending Pada Generasi Milenial

Dewi

Yadnyana

Yasa

et al. 2022

EEB

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Loan-based fintech systems (fintech lending) allow users to apply for loans online and provide small loan interest, even some fintech lending frees users from loan interest. This study aims to obtain empirical evidence regarding the determinants of the use of fintech lending in the millennial generation amid the increasingly rapid development of digital technology-based information systems in various fields. This study uses a quantitative approach. The data used in this study is primary data, namely through a survey method to respondents who are millennials in the province of Bali with a total of 400 respondents spread across nine regencies/cities in the province of Bali obtained by purposive sampling technique. Furthermore, the data obtained were processed using the SEM-PLS statistical tool. The results show that the perceived benefits of fintech lending system users, economic benefits, transaction speed, and convenience have a positive effect on the use of fintech lending. Meanwhile, the perception of risk perceived by fintech lending users, financial risk, security risk, and operational risk has a negative effect on the use of fintech lending. The results of this study confirm the Theory of Reasoned Action (TRA) in terms of attitudes towards individual behavior on the influence of subjective norms and user acceptance of an information system that will affect individual interest in using information technology.

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Section: Faktor-faktor Yang Mempengaruhi Penggunaan Fintech Lending Padaunclassified

“…Generasi Milenial Ni Putu Aprilianti Tirta Dewi, I Ketut Yadnyana, Gerianta Wirawan Yasa dan I Gede Ary Wijaya hipotesis keempat ini sejalan dengan penelitian yang dilakukan oleh Gao, et al (2015), H. S. , Emanuela et al (2021).…”

Section: Faktor-faktor Yang Mempengaruhi Penggunaan Fintech Lending Padaunclassified

Faktor-Faktor Yang Mempengaruhi Penggunaan Fintech Lending Pada Generasi Milenial

Dewi

Yadnyana

Yasa

et al. 2022

EEB

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“…Abidin et al (2019) recommended that applications must have help and documentation features explained in simple language and easily accessible. It was reported that the usability testing result showed that the native G-MoMo applications were highly efficient because mobile money subscribers could take less time to complete the given tasks accurately (Lynn et al, 2020;Byun et al, 2020;Hussain et al, 2020;Zakaria et al, 2020;Sukmasetya et al, 2020;Tyas & Khairunisa, 2020;Emanuela et al, 2020;Mubeen et al, 2020;A'bas et al, 2021;Putri et al, 2021).…”

Section: Heuristic Evaluation and Usability Testing (I) Several Usabi...mentioning

confidence: 99%

“…,Zakaria et al (2020),Alturki et al (2020),Tyas and Khairunisa (2020),Emanuela et al (2020),Mubeen et al (2020),), Al-Gayar et al (2021,Putri et al (2021),Lowe et al (2021), andA'bas et al (2021), where it was found that the users were satisfied with the applications.…”

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confidence: 99%

Development of a secure multi-factor authentication algorithm for mobile money applications

Guma¹

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With the evolution of industry 4.0, financial technologies have become paramount and mobile money as one of the financial technologies has immensely contributed to improving financial inclusion among the unbanked population. Several mobile money schemes were developed but, they suffered severe authentication security challenges since they implemented two-factor authentication. This study focused on developing a secure multi-factor authentication (MFA) algorithm for mobile money applications. It uses personal identification numbers, one-time passwords, biometric fingerprints, and quick response codes to authenticate and authorize mobile money subscribers. Secure hash algorithm-256, Rivest-Shamir-Adleman encryption, and Fernet encryption were used to secure the authentication factors, confidential financial information and data before transmission to the remote databases. A literature review, survey, evolutionary prototyping model, and heuristic evaluation and usability testing methods were used to identify authentication issues, develop prototypes of native genuine mobile money (G-MoMo) applications, and identify usability issues with the interface designs and ascertain their usability, respectively. The results of the review grouped the threat models into attacks against privacy, authentication, confidentiality, integrity, and availability. The survey identified authentication attacks, identity theft, phishing attacks, and PIN sharing as the key mobile money systems’ security issues. The researcher designed a secure MFA algorithm for mobile money applications and developed three native G-MoMo applications to implement the designed algorithm to prove the feasibility of the algorithm and that it provided robust security. The algorithm was resilient to non-repudiation, ensured strong authentication security, data confidentiality, integrity, privacy, and user anonymity, was highly effective against several attacks but had high communication overhead and computational costs. Nevertheless, the heuristic evaluation results showed that the G-MoMo applications’ interface designs lacked forward navigation buttons, uniformity in the applications’ menu titles, search fields, actions needed for recovery, and help and documentation. Similarly, the usability testing revealed that they were easy to learn, effective, efficient, memorable, with few errors, subscriber satisfaction, easy to use, aesthetic, easy to integrate, and understandable. Implementing a secure mobile money authentication and authorisation by combining multiple factors which are securely stored helps mobile money subscribers and other stakeholders to have trust in the developed native G-MoMo applications.

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“…( It was reported that the usability testing result showed that the native G-MoMo applications were highly efficient because mobile money subscribers could take less time to complete the given tasks accurately (Lynn et al, 2020;Byun et al, 2020;Hussain et al, 2020;Zakaria et al, 2020;Sukmasetya et al, 2020;Tyas & Khairunisa, 2020;Emanuela et al, 2020;Mubeen et al, 2020;A'bas et al, 2021;Putri et al, 2021).…”

Section: Heuristic Evaluation and Usability Testingmentioning

confidence: 99%

Development of a secure multi-factor authentication algorithm for mobile money applications

Ali

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With the expansion of industry 4.0, financial technology (FinTech) has become paramount in this era. Mobile money as one of the FinTech has immensely contributed to improving financial inclusions among the unbanked population in many developing countries. Several mobile money schemes were developed to ensure easy access to mobile money services. However, they have suffered severe authentication security challenges since implementing two-factor authentication (2FA). Therefore, this research developed a secure multi-factor authentication (MFA) algorithm for mobile money applications that combines personal identification number (PIN), one-time password (OTP), and biometric fingerprints to authenticate the mobile money subscribers. It also used the customer’s biometric fingerprints and the agent’s quick response (QR) code to authorise money withdrawal. The PINs and OTP are secured by secure hashing algorithm-256 (SHA-256) and biometric fingerprints by Fast IDentity Online (FIDO), where the Rivest-Shamir-Adleman (RSA) encryption protects the public/private key pair and the fingerprint templates. The QR codes, confidential financial information in the databases, and all the data before transmission to the remote databases are secured using Fernet encryption. A design science research approach was employed in the research using a mixed-method. The review results identified and grouped the threat models into attacks against privacy, authentication, confidentiality, integrity, and availability. The cryptographic functions and personal identification were the countermeasures. The survey identified authentication attacks, identity theft, phishing attacks, and PIN sharing as the crucial security issues Uganda’s mobile money systems encountered. The security analysis of the designed algorithm and developed native genuine mobile money (G-MoMo) applications proved that it provided robust security during authentication and ensured data confidentiality, integrity, privacy and user anonymity. It is highly effective against several security attacks and resilient to non-repudiation. The performance analysis results showed that the algorithm enhanced security but had high communication overhead and computational cost. Lack of a forward navigation button, lack of uniformity in the applications menu title, lack of search field options, lack of actions needed for recovery, and lack of help & documentation, were identified as the results of the usability issues with the native G-MoMo applications’ user interfaces. While the results of the usability testing showed that the native G-MoMo applications were learnable, effective, efficient, memorable, had few errors, satisfaction, ease of use, aesthetic, helpful, easy to integrate, and understandable. In conclusion, implementing a secure mobile money authentication using the ii novel approach combining multiple factors helps mobile money subscribers and other stakeholders trust the mobile money industry since the security goals are highly maintained.

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Usability Evaluation of a Fintech Lending Mobile Application for University Student: A Case Study

Cited by 5 publications

References 1 publication

Faktor-Faktor Yang Mempengaruhi Penggunaan Fintech Lending Pada Generasi Milenial

Faktor-Faktor Yang Mempengaruhi Penggunaan Fintech Lending Pada Generasi Milenial

Development of a secure multi-factor authentication algorithm for mobile money applications

Development of a secure multi-factor authentication algorithm for mobile money applications

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