Usability at Microsoft

Williams, Gayna; McClintock, Marshall

doi:10.1007/978-0-387-35175-9_27

Cited by 1 publication

(1 citation statement)

References 2 publications

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“…However, surveying existing user interfaces as a means of soliciting user requirements is too restrictive, because many desired user interface features may be needed but not implemented because of: (1) financial costs, (2) subjects' unwillingness to make suggestions, (3) the absence of practical knowledge in the field. [15][16][17][18][19] have advocated that user requirements should be obtained by soliciting them from end-users who are directly using the interfaces in the work environment. Such in situ studies have been carried out for mobile systems in general (e.g., [20][21][22][23]), but they have not investigated the specific problem of soliciting user interface requirements of hierarchically organized search results for mobile clients.…”

Section: Introductionmentioning

confidence: 99%

Discovering User Interface Requirements of Search Results for Mobile Clients by Contextual Inquiry

Chan

Luk

Leong

et al. 2009

Lecture Notes in Computer Science

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This paper reports our in situ study using contextual inquiry (CI). It solicits user requirements of hierarchically organized search results for mobile access. In our experiment, search activities of our subjects are recorded in the video, and the interviewer solicits the interface requirements, during and after the experiment. An affinity diagram is built as a summary of our findings in the experiment, and the major issues are discussed in this paper. The search behavior of our subjects is summarized into a flow chart. In this study, we report mobile interface features that are desired by our users in addition to those found in an earlier survey.

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Section: Introductionmentioning

confidence: 99%