Discovering User Interface Requirements of Search Results for Mobile Clients by Contextual Inquiry

Abstract

This paper reports our in situ study using contextual inquiry (CI). It solicits user requirements of hierarchically organized search results for mobile access. In our experiment, search activities of our subjects are recorded in the video, and the interviewer solicits the interface requirements, during and after the experiment. An affinity diagram is built as a summary of our findings in the experiment, and the major issues are discussed in this paper. The search behavior of our subjects is summarized into a flow chart. In this study, we report mobile interface features that are desired by our users in addition to those found in an earlier survey.

A study on location-based mobile map search behavior

“…Amin et al (2009) integrated mobile users search behaviors (queries), implicit intentions (search motivations) and search context (time information, location information and other social background) in rich discussions. Chan et al (2009), based on the analysis and conclusion of the videos for users' search behaviors, drew a flow chart of the mobile search behaviors and provided users' expectations regarding the interface of mobile search applications. Church et al (2007) collected and analyzed mobile internet log data for more than six million European users and discussed the behavior characteristics of mobile internet information browsing and retrieval.…”