Urban transport interchanges: A methodology for evaluating perceived quality

Hernández, Sara; Monzón, Andrés; Oña, Rocío de

doi:10.1016/j.tra.2015.08.008

“…A survey method developed by TRANSyT (Transport Research Centre, Universidad Politécnica de Madrid) [40,42], the combination of an intercept interview and an online questionnaire was used to ensure the desired number of complete responses by competent and encouraged respondents in an economic and easy-to-analyze manner. After a brief, 30-to 120-second long introduction of the topic and the incentives at a bike-sharing station to users or potential users (and some records, such as sex, age, place, time, and weather kept by surveyors), an access code to an online survey was provided.…”

Section: Methodology and Samplementioning

confidence: 99%

Impacts of Smart Configuration in Pedelec-Sharing: Evidence from a Panel Survey in Madrid

Munkácsy

¹

,

Monzón

²

2017

Journal of Advanced Transportation

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Despite the recently increasing research interest, this is one of the first studies employing a panel sample of users and nonusers to understand the bike-sharing phenomenon ( = 205). On the basis of a novel surveying technique, a case study on the clients of the state-of-the-art bike-sharing scheme of Madrid (Spain) is presented. BiciMAD is a system of the latest generation, namely, multimodal demand responsive bike-sharing: a fleet of electric pedal-assisted bicycles (pedelecs) with an advanced technology and unique smart service configuration to tackle challenges that may hinder the promotion of cycling and bike-sharing in the city. A statistical test has verified that there is a moderate association between previous intention and actual use of bike-sharing (Cramer's V = 0.25) and both barriers and motivators of further use have been identified. Indicators on mobility patterns show that although drawing primarily from other sustainable modes of transport, bike-sharing has increased mobility (total number and distance of trips) and especially active travel but decreased the perceived travel time.

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“…This aspect is described with service elements introduced for the purpose of making PPT journeys relaxing and pleasurable, smoothness of ride and stops, air conditioning, crowding on board, smoothness of ride, provision of internet service, comfort of journey. [13][14][15][16]40,55,57] 7 Security…”

Section: Service Quality Criteriamentioning

confidence: 99%

“…This aspect is described effect on the environment resulting from the provision of a PPT service, ear quality, absence of graffiti, level of noise and vibration in station and vehicles. [13,14,54,55]…”

Section: Service Quality Criteriamentioning

confidence: 99%

“…Basic description of the criteria by groups.This aspect is described with the service offered in terms of geography, time, frequency and punctuality, regularity, transport mode and connections, passenger and parking facilities, bicycle transport on board, phone and WI-FI, number of elevators, escalators and mowing walkways, shops, café restaurants, cash machines, availability of information, shelters, seats, working hours [13][14][15][16]40,[53][54][55][56]. 2 AccessibilityThis aspect is described with interface in and with other transport modes, easy movement inside interchange, appropriate facilities at stations, colour contrast, tactile surfacing, easy recognition, barrier free path and entrance, glass doors with contrasting strip, emergency routes, TTY devices, Braille audio documents and facilities, ramps with adequate slope, easy sign and buttons, adequate handrails, slip resistance, parking, physical condition of station area, easy opening doors on vehicles, operations of moving equipment, easy access from street to station, standardized design, free corridors, marking operational control, ticket sales point adopted to PRM, seating places for wheelchair users, toilets [13,14,43,[53][54][55][57][58][59][60].…”

mentioning

confidence: 99%

“…Basic description of the criteria by groups.This aspect is described with the service offered in terms of geography, time, frequency and punctuality, regularity, transport mode and connections, passenger and parking facilities, bicycle transport on board, phone and WI-FI, number of elevators, escalators and mowing walkways, shops, café restaurants, cash machines, availability of information, shelters, seats, working hours [13][14][15][16]40,[53][54][55][56]. 2 AccessibilityThis aspect is described with interface in and with other transport modes, easy movement inside interchange, appropriate facilities at stations, colour contrast, tactile surfacing, easy recognition, barrier free path and entrance, glass doors with contrasting strip, emergency routes, TTY devices, Braille audio documents and facilities, ramps with adequate slope, easy sign and buttons, adequate handrails, slip resistance, parking, physical condition of station area, easy opening doors on vehicles, operations of moving equipment, easy access from street to station, standardized design, free corridors, marking operational control, ticket sales point adopted to PRM, seating places for wheelchair users, toilets [13,14,43,[53][54][55][57][58][59][60]. 3 InformationThis aspect is described with the systematic provision of knowledge about a PPT system to assist the planning, execution and length of journeys, type and form of given information, signposting to different facilities, distance between facilities and services and modes, clarification of travel interchange information, signage and symbols with Braille and contrast, indication of accessible services, printed documents, new technology, face to face information, clear announcements, performance of ticket machines and moving equipment, update of information, audio and video, sign font, maps, pre travel information [13][14][15]40,43,54,55,57,59,60].…”

mentioning

confidence: 99%

See 2 more Smart Citations

A New Model for Defining the Criteria of Service Quality in Rail Transport: The Full Consistency Method Based on a Rough Power Heronian Aggregator

Dordević¹,

Stojić

²

,

Stević

³

et al. 2019

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The European standard on transport logistics and services in public passenger transport EN 13816 is based on a relationship between the perception of users and transport carriers throughout the groups of criteria taken as a basis for observation in this paper. The constant development and improvement of services in order to achieve sustainability of passenger transport is an imperative on the one hand and a challenge on the other. This is highly evident in persons with disabilities who are faced with many physical and social barriers related to access to rail transport. In this paper, a new model for the selection of criteria for the quality of passenger service in rail transport, from the perspective of persons with disabilities as the main category of passengers, has been created. The survey has covered 168 criteria classified in several groups and the entire territory of Serbia. In order to select the most important criteria, a new model that implies the integration of Full Consistency Method and a Rough Power Heronian aggregator has been developed. The development of a new aggregator enables more accurate decision-making in the process of group decision-making. The results obtained in this paper show that the most important criteria according to importance are Accessibility, Availability, Security, Time, Customer care, Information, Comfort, Environmental impact. Based on the criteria obtained for the service quality of rail transport for persons with disabilities, railway carriers will be able to change and improve the existing services, content, characteristics, equipment of railway stations and vehicles.

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A User-Centred Approach to Design Transport Interchange Hubs (TIH): A Discussion Illustrated by a Case Study in the Russian Arctic

Souza

¹

,

Dunichkin

²

,

Pezzica

³

2019

Computational Science and Its Applications – ICCSA 2019

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This paper proposes a user-centred approach to design Transport Interchange Hubs (TIH). It is based on a literature review of existing information related to TIHs outside the domain of transport engineering, so the focus is on the building and the usage of it by its main customers: the travellers. A literature review is used to extract high level information on travellers' needs, technical and functional requirements of TIHs, constraints and design parameters. A product development approach is used to classify and combine this data so a proper set of design specifications to better address users' needs is proposed. A case study in the Russian Arctic is presented to illustrate the discussion due to the complexity of needs, requirements and parameters involved in designing TIHs in extreme climates. A proof of concept, using Axiomatic Design, to develop design specifications and manage constraints is applied and discussed considering how different types of simulation tools, essential to assess performance of complex buildings, can be integrated to the design process. Robust specifications, despite being part of parametric design methods, are underexplored in the architecture design domain. This work intends to provide a contribution to the body of knowledge in this area opening avenues for further research in how to define common design targets and objectives for different stakeholders as well as to manage the collaborative work of consultants involved in designing complex buildings.

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Urban transport interchanges: A methodology for evaluating perceived quality

Cited by 69 publications

References 51 publications

Impacts of Smart Configuration in Pedelec-Sharing: Evidence from a Panel Survey in Madrid

Impacts of Smart Configuration in Pedelec-Sharing: Evidence from a Panel Survey in Madrid

A New Model for Defining the Criteria of Service Quality in Rail Transport: The Full Consistency Method Based on a Rough Power Heronian Aggregator

A User-Centred Approach to Design Transport Interchange Hubs (TIH): A Discussion Illustrated by a Case Study in the Russian Arctic

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