Unpacking the motivations, satisfaction and loyalty of tourists travelling to a distressed destination

Woyo, Erisher; Slabbert, Elmarie

doi:10.1080/13032917.2020.1794919

Cited by 27 publications

(45 citation statements)

References 46 publications

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“…Zimbabwe is a Southern African tourist destination with several world-class attractions including the Victoria Falls, Hwange National Park, Gonarezhou National, Eastern Highlands and Great Zimbabwe Monuments [ 29 ]. International tourism, which is the biggest market to Zimbabwe, has shown some resilience after it was disrupted in 2000 due to the contested elections, violence, and the land reform programme [ 8 , 29 ]. These pre-COVID crises in Zimbabwe are not new in literature.…”

Section: Methodsmentioning

confidence: 99%

“…Tourism is a sensitive industry [ 8 ], especially to disasters and crises [ 9 ]. Due to the growing amount of disasters, literature discussing disasters is also growing [ 2 ].…”

Section: Literature Reviewmentioning

confidence: 99%

“…On the one hand, a crisis is a disruptive event or outcome occurring within a system and has the potential to threaten the system’s [ 14 ]. Following the contested land reform programme, political and economic crises, have been a common occurrence in Zimbabwe [ 8 ]. These crises threatened the operations of tourism, resulting in dwindling arrivals and income [ 8 ].…”

Section: Literature Reviewmentioning

confidence: 99%

“…Following the contested land reform programme, political and economic crises, have been a common occurrence in Zimbabwe [ 8 ]. These crises threatened the operations of tourism, resulting in dwindling arrivals and income [ 8 ]. On the other hand, a disaster is an event that confronts a system with unpredictable catastrophic changes over which a system has no control [ 13 ].…”

Section: Literature Reviewmentioning

confidence: 99%

“…COVID-19 presents an opportunity for the promotion of domestic tourism to destinations such as Zimbabwe that relies heavily on international tourism. Whether this strategy could prove to be useful to a destination with ongoing crises [ 8 ] remains relatively unknown. Thus, the recognition by destinations of vulnerabilities and being able to plan for eventualities is critical tourism recovery and building a resilient destination.…”

Section: Literature Reviewmentioning

confidence: 99%

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The Sustainability of Using Domestic Tourism as a Post-COVID-19 Recovery Strategy in a Distressed Destination

Woyo

2021

Information and Communication Technologies in Tourism 2021

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Tourism is a critical contributor to the gross domestic product, especially among developing countries like Zimbabwe. Zimbabwe is a tourist destination that relies more on international travellers, a market which has been affected by the novel coronavirus. The purpose of this study is to establish the perceptions of domestic travellers and tourism managers on the sustainability of using domestic tourism as strategic responses to the impacts of the coronavirus. This study employs a qualitative methodology to examine the perceptions of the demand and supply side regarding the recovery options for Zimbabwean tourism post-pandemic. Online interviews with demand and supply participants were conducted. Data were analysed using thematic analysis, and the results were discussed. Results show that domestic tourism as a recovery option is unstainable due to the challenges that Zimbabwe is facing, beyond the coronavirus.

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Section: Methodsmentioning

confidence: 99%

“…Tourism is a sensitive industry [ 8 ], especially to disasters and crises [ 9 ]. Due to the growing amount of disasters, literature discussing disasters is also growing [ 2 ].…”

Section: Literature Reviewmentioning

confidence: 99%