“…The importance of relational concerns is underscored by studies showing that the relationalinteractional component of procedures is especially important in determining people's responses to the way they are treated (Koper, van Knippenberg, Bouhuijs, Vermunt, & Wilke, 1993;Tyler, 1994;Tyler & Bies, 1990;cf. interactional justice;Bies & Moag, 1986;dignitary concerns;Lind et al, 1990) and that the perceived fairness of procedures may affect people's self-evaluations (Koper et al, 1993;Smith, Tyler, Huo, Ortiz, & Lind, 1998;Tyler et al, 1996).' Whereas procedural considerations have a strong link with relational concerns, outcome considerations, in contrast, relate more to resource-based, or instrumental, concerns (Tyler, 1994(Tyler, , 1997(Tyler, , 1999.…”