“…Therefore, investigations of what influences people to transition from one technological service to a similar one has increased over the past decade. This literature review shows that there are two streams of research regarding online users' post-adoption behavior: one explores adoption continuance by using theories of technology adoption 19,20,21,22 , and the other examines investigating consumer switching behavior by using PPM theory 2,13,15,16,23,24 . Considering that adoption is not synonymous with continuous use 25,26 , researchers have constructed their research models based on theories of technology adoption.…”