Understanding the motivators affecting doctors’ contributions in online healthcare communities: professional status as a moderator

Yang, Hongbo; Du, Helen S.; He, Wei; Qiao, Han

doi:10.1080/0144929x.2019.1679887

Cited by 39 publications

(68 citation statements)

References 42 publications

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“…Furthermore, physicians can update their personal information, publish articles, respond to consultations, and manage patients. In the literature, many scholars have investigated physicians' web-based behaviors, such as knowledge-sharing behaviors [9,23,24], interactions with patients [5,6], written and telephone consultations [13], and contribution behaviors [25][26][27].…”

Section: Influencing Factors Theory Studymentioning

confidence: 99%

“…The difference between a treatment experience and a thank-you letter is that the latter is a positive web review, and the patient who chooses to write a thank-you letter is definitely satisfied with the physician's service. Referring to previous research [14,27], we used the number of thank-you letters a physician received from patients at time t to measure the physician's positive web reviews.…”

Section: Written Consultationmentioning

confidence: 99%

“…The moderating variable in our research model is offline status, which mainly reflects the offline prestige in the physician's career. According to previous research [27,42], we used the physician's occupational title ranking and hospital standing at time t as a proxy for physicians' offline status. A physician's occupational title indicates the duties of a physician in a hospital, which is a manifestation of the physician's professional expertise, health knowledge, and experience.…”

Section: Written Consultationmentioning

confidence: 99%

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The Effects of Log-in Behaviors and Web Reviews on Patient Consultation in Online Health Communities: Longitudinal Study

Chen¹,

Jin²,

Zhang³

et al. 2021

J Med Internet Res

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Background With the rapid development of information technology and web-based communities, a growing number of patients choose to consult physicians in online health communities (OHCs) for information and treatment. Although extant research has primarily discussed factors that influence the consulting choices of OHC patients, there is still a lack of research on the effects of log-in behaviors and web reviews on patient consultation. Objective This study aims to explore the impact of physicians’ log-in behavior and web reviews on patient consultation. Methods We conducted a longitudinal study to examine the effects of physicians’ log-in behaviors and web reviews on patient consultation by analyzing short-panel data from 911 physicians over five periods in a Chinese OHC. Results The results showed that the physician’s log-in behavior had a positive effect on patient consultation. The maximum number of days with no log-ins for a physician should be 20. The two web signals (log-in behavior and web reviews) had no complementary relationship. Moreover, the offline signal (ie, offline status) has different moderating effects on the two web signals, positively moderating the relationship between web reviews and patient consultation. Conclusions Our study contributes to the eHealth literature and advances the understanding of physicians’ web-based behaviors. This study also provides practical implications, showing that physicians’ log-in behavior alone can affect patient consultation rather than complementing web reviews.

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Section: Influencing Factors Theory Studymentioning

confidence: 99%

Section: Written Consultationmentioning

confidence: 99%

Section: Written Consultationmentioning

confidence: 99%

See 1 more Smart Citation

The Effects of Log-in Behaviors and Web Reviews on Patient Consultation in Online Health Communities: Longitudinal Study

Chen¹,

Jin²,

Zhang³

et al. 2021

J Med Internet Res

View full text Add to dashboard Cite

show abstract

“…In OHP, doctors provide consultation services, knowledge and information to help patients understand their diseases and obtain treatments [29]. Doctors' contributions, such as providing consultation service and healthcare information, promote the development of such platforms in the long term [30]. Therefore, from the perspective of doctors, some scholars concerned about the influencing factors of doctors joining OHP.…”

Section: Commission On Doing a Good Job In Internet Diagnosis And Conmentioning

confidence: 99%

“…Yang and Zhang thought that doctors would obtain social support from interaction with patients, and those supports could promote doctors' behaviors in OHP [33]. Yang founded that reputation, monetary rewards and doctor-patient interaction positively influence doctors to contribute to OHP, and the doctor's professional status moderates the relationship between motivators and the resulting contribution [30].…”

Section: Introductionmentioning

confidence: 99%

A Tripartite Analysis of Online Healthcare Platforms: Evidence from Spring Rain Doctor in China

Cao

Zhang

et al. 2020

Preprint

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Background: Online healthcare platform (OHP) is a new form of medical treatment, which solves the problems of unbalanced distribution of medical resources and expensive medical treatment in China. Especially under the epidemic of COVID-19, OHP has greatly reduced the medical pressure of the hospital and the risk of cross infection. Methods: This paper uses evolutionary game theory to analyze behavioral strategies and their dynamic evolution in the promotion of OHP, and then numerical simulations are carried out with the help of program compilation. Results: The results demonstrate that: (1) both the stricter qualification inspection of doctors and the more investment in information protection promote the participation of doctors and the use of patients; (2) with a higher initial probability of doctors joining, the possibility for patients in using OHP and platforms to provide standardized online healthcare services becomes higher; (3) if the initial probability of patients using is higher, the possibility for doctors to join OHP and platforms to provide standardized online healthcare services raises; (4) the trend of doctors joining the platform is affected by factors, such as registration cost, time cost, reputation loss ; (5) the tendency of patients in using online healthcare is mainly decided by the cost.Conclusions: Based on theoretical analysis, this article takes the Spring Rain Doctor OHP as an example to verify the game results. Therefore, OHP should attach importance to the inspection of doctors and the protection of privacy information, and strengthen the publicity in remote places. At the same time OHP can promote the active participation of grassroots doctors, and set a reasonable evaluation mechanism, so as to popularize online medical treatment among patients further.

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The influence of patient-generated reviews and doctor-patient relationship on online consultations in China

Hui-wen

Chen

et al. 2021

Electron Commer Res

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Understanding the motivators affecting doctors’ contributions in online healthcare communities: professional status as a moderator

Cited by 39 publications

References 42 publications

The Effects of Log-in Behaviors and Web Reviews on Patient Consultation in Online Health Communities: Longitudinal Study

The Effects of Log-in Behaviors and Web Reviews on Patient Consultation in Online Health Communities: Longitudinal Study

A Tripartite Analysis of Online Healthcare Platforms: Evidence from Spring Rain Doctor in China

The influence of patient-generated reviews and doctor-patient relationship on online consultations in China

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