Understanding the Determinants of User Acceptance of Enterprise Instant Messaging: An Empirical Study

Perceived usefulness, ease of use and risk in Social Media Adoption within Workspace

“…Data collection was realized by Survey Sampling International (SSI), a leading market research provider. All items to measure constructs were adapted based to prior studies, mainly from [14,26]. A 7-point Likert scale with anchors ranging from Strongly Disagree (1) to Strongly Agree (7) was used for all items.…”

Continuance use intention of enterprise instant messaging: a knowledge management perspective

“…Its findings revealed that IM is perceived to be much less rich than face-to-face communication. Luo et al (2010) concluded that PU, compatibility, enjoyment, and security are significant predictors of intention to use enterprise IM. Premkumar et al (2008) concluded that the actual IM usage is influenced by intention to use, which in turn is determined by five factors: utilitarian beliefs, hedonic beliefs, subjective norms, critical mass, and ease of use.…”

“…The success of any enterprise communication application like EIM is related to its continuance use (Andriole 2010). Within the broad framework of DTPB, we use the current literature on predictors to use IT and Downloaded by [University of Saskatchewan Library] at 04:16 03 January 2015 determine that the following factors will be important in IM continuance use decision: attitude, usefulness, enjoyment, external pressure by important referent groups, BC, and SE (Premkumar et al 2008, Gu et al 2010, Luo et al 2010. Within the broad framework of DTPB, we use the current literature on predictors to use IT and Downloaded by [University of Saskatchewan Library] at 04:16 03 January 2015 determine that the following factors will be important in IM continuance use decision: attitude, usefulness, enjoyment, external pressure by important referent groups, BC, and SE (Premkumar et al 2008, Gu et al 2010, Luo et al 2010.…”

Digital Business Discourse

“…Culture may also have an influence on what factors affect employees' decisions to use IM at work. For example, found that the perceived usefulness of IM was not an influence on IM adoption among the Taiwanese professionals they surveyed, whereas Luo et al (2010) found perceived usefulness to be positively related to the use of IM in a U.S.-based survey.…”

“…A language-based approach to the study of IM can help shed light on findings from previous workplace research. For example, several studies have noted that IM is generally perceived to be an informal communication channel (Cho et al, 2005;Luo et al, 2010;Yuan et al, 2013). Darics' (2010) study of IM use among virtual team members illustrates how that sense of informality can be achieved.…”