Understanding organizational citizenship behavior from a cultural perspective: An empirical study within the context of hotels in Mainland China

Wang, Jin; Wong, Chak-Keung Simon

doi:10.1016/j.ijhm.2011.01.005

Cited by 59 publications

(51 citation statements)

References 56 publications

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“…Furthermore, cultural context and national norms may be expected to impact employee OCB (Huo, Luo and Tam ). For instance, cultural relationship types and traditional norms such as obligation and authority are likely to impact employee OCB in China (Farh, Earley and Lin ; Wang and Wong ). Thus, this paper explores Chinese guanxi as a mechanism through which ethical leadership may have an effect on employee OCB.…”

Section: Theory and Hypothesis Developmentmentioning

confidence: 99%

How ethical leadership cultivates healthy guanxi to enhance OCB in China

Kang

et al. 2016

Asia Pac J Human Res

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Ethical leadership has been documented as a critical factor influencing employee behavior. This study aims to expand on previous research by investigating how ethical leadership cultivates healthy Chinese guanxi between employees and their supervisors and influences employee organizational citizenship behavior (OCB). We propose that two types of Chinese guanxi, favor‐seeking guanxi and rent‐seeking guanxi, may play a mediating role in the relationship between ethical leadership and OCB. Using survey data collected from Chinese employees (N = 502), regression and bootstrap analyses are used to test the proposed research model. The results suggest that ethical leadership not only directly promotes employee OCB performance, but also does so indirectly by facilitating favor‐seeking guanxi orientation and suppressing rent‐seeking guanxi orientation. The results provide a theoretical contribution to the study of ethical leadership and Chinese guanxi, and also extend our practical understanding of the role of ethical leadership in enhancing OCB effectively in the China context.

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Section: Theory and Hypothesis Developmentmentioning

confidence: 99%

How ethical leadership cultivates healthy guanxi to enhance OCB in China

Kang

et al. 2016

Asia Pac J Human Res

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“…Numerous studies have suggested that job performance, job satisfaction, and organizational commitment are equally crucial to employee job outcomes (Cho & Johanson, 2008;Karatepe & Kilic, 2009;Riggle, Edmondson, & Hansen, 2009). Previous researchers have observed the positive effects of LMX and TMX on employee job-related outcomes, including satisfaction with supervisor, overall job satisfaction, and employee job performance (Janssen & Van Yperen, 2004;Li, Sanders, & Frenkel, 2012;Liden, Wayne, & Sparrowe, 2000;Seers, 1989;Wang & Wong, 2011). However, certain studies have reported non-significant relationships among LMX, TMX, and job-related outcomes (Liden, Wayne, & Stilwell, 1993;Scandura & Pellegrini, 2008;Wayne & Ferris, 1990).…”

Section: Introductionmentioning

confidence: 99%

Workplace Relationship Quality and Employee Job Outcomes in Hotel Firms

Lee

Teng

Chen

2015

Journal of Human Resources in Hospitality & Tourism

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The hospitality industry requires high cooperation and interaction among leaders and subordinates. Few studies have examined the relationship between workplace relationship quality and employee job outcomes in both the leader-member exchange and team-member exchanges in hotel firms. Therefore, the researchers examined the effects of leader-member and team-member exchanges on employee job outcomes, which was also done to clarify the role of employee gender. Survey data from 339 employees from 18 hotels in Taiwan indicated that both leader-member and team-member exchange are positively related to employee job performance, job satisfaction, and organizational commitment. Employee gender moderates the relationships among team-member exchange, job satisfaction, and organizational commitment. Implications of these findings are discussed and suggestions are offered for future study.

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“…According to Wang and Wong (2011), there has been an exponential increase of scholarly concern in the relationship between organisational citizenship behaviour and job performance over the past two decades. Spector and Fox (2002) advocate that organisational citizenship behaviours enable employees to perform better by improving their perception and willingness to help their co-workers or support their organisation.…”

Section: Organisational Citizenship Behaviour and Job Performancementioning

confidence: 99%

Investigating antecedent factors to job performance: Contemporary evidence from government supply management professionals

Mafini

2015

Acta Commercii

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Purpose: The purpose of the study was to investigate the influence of transformational leadership, organisational citizenship behaviour and quality of work life on job performance amongst supply management professionals employed by the South African government. Rationale:The depressed job performance of supply management professionals in the South African government presents an impetus to generate new empirical information on the subject in order to find solutions. Methodology:A quantitative survey approach was followed using a sample of 264 supply management professionals employed in the South African government and were based in Gauteng Province. A Confirmatory Factor Analysis (CFA) was conducted to assess psychometric properties of the measurement instrument. Hypotheses were tested using Structural Equation Modelling (SEM). Findings:Transformational leadership had positive and significant relationships with organisational citizenship behaviour and quality of work life. Quality of work life exerted a greater influence of job performance than organisational citizenship behaviour. Value of research:The study provides current evidence of the influence of transformational leadership on organisational citizenship behaviour and quality of work life, as well as the influence of organisational citizenship behaviour and quality of work life on job performance amongst supply management professionals. Conclusion:Transformational leadership has a positive influence on organisational citizenship behaviour and quality of work life amongst supply management professionals in the government. Both organisational citizenship behaviour and quality of work life exert a positive influence on the job performance of supply management professionals in the government. Future studies should be extended to other professional cohorts in both the private and the government sectors.

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Understanding organizational citizenship behavior from a cultural perspective: An empirical study within the context of hotels in Mainland China

Cited by 59 publications

References 56 publications

How ethical leadership cultivates healthy guanxi to enhance OCB in China

How ethical leadership cultivates healthy guanxi to enhance OCB in China

Workplace Relationship Quality and Employee Job Outcomes in Hotel Firms

Investigating antecedent factors to job performance: Contemporary evidence from government supply management professionals

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