Understanding knowledge management phenomena in virtual communities from a goal-directed approach

Abstract

Purpose The purpose of this paper is to understand the formation of knowledge management (KM) decisions, including intention for knowledge contribution and knowledge exploration. The authors build on the goal-directed model and a trust-based lens to develop a belief-trust-decision framework. The authors theorize belief as individual factors (one’s virtual skill) and environmental factors (cooperative norms, familiarity), and trust as emotional trust and cognitive trust. Individual factors represent one’s virtual skill to control knowledge exchange, while environmental factors reflect the level of support/control for this exchange by the context. Design/methodology/approach This study uses a survey method to collect data and partial least squares to analyze them. Findings The authors found that KM decision is affected by two types of trust, directly or indirectly. They are, in turn, influenced by individual factors and environmental factors. Research limitations/implications Generalizability of the findings to virtual communities with different collaboration protocol deserves further investigation. This study contributes to the research on KM and social behavior by providing a comprehensive explanation on KM decision through one’s goal achievement in knowledge exchange behavior, in terms of trust development. Besides, the authors theorize one’s belief on knowledge exchange as skill-control and context-control to represent the drivers for trust. Practical implications The results provide suggestion for managers regarding how skill-control and context-control should be managed to improve trust development, which serves as goal achievement for KM decisions. Originality/value The authors extend prior work by yielding a new insight into how and why one’s beliefs on skill-control and context-control for knowledge exchange are transferred into KM decision through one’s goal achievement, characterized as trust development at both emotional and cognitive levels.

Understanding Extended Theory of Planned Behavior to Access Backpackers’ Intention in Self-Service Travel Websites

“…For example, if consumers have a positive attitude toward travel websites and these websites are supported by their friends, consumers will be more willing to use the services of these websites. However, if travel websites cannot provide them with enough information, or if they do not have the ability or knowledge to search for the products they need, consumers will be unable to complete their travel planning or any online transaction (Chou et al, 2018). Therefore, the TPB is a more suitable model than the TRA for predicting consumer behavior regarding the use of travel websites.…”

Relationship between IT Self-Efficacy and Personal Knowledge and Information Management for Sustainable Lifelong Learning and Organizational Performance: A Systematic Review from 2000 to 2022

“…Training courses, positive attitude of the employers, investment in knowledge development, motivation of workers, and transformative leadership were significant drivers to motivate manpower towards PKIM [25]. Lifelong skills, job autonomy, amicable work atmosphere, social and network support, and capacity-building workshops positively contributed towards PKIM practices [18,37,53]. Information literacy expertise, employee training and motivation, inspirational talks, investment in workers, CPD, job autonomy, and psychological ownership were vital trends to inspire people to manage personal knowledge and personal information for personal and sustainable professional development [50].…”

“…Liu et al [30] stated that computer usage efficiency led to successful PKIM. Chou et al [18] mentioned that the virtual media efficacy supported the organization and management of personal knowledge and information.…”

“…Mobile devices, websites, instant messages, digital libraries, and implementation of blended technologies enabled the successful management of knowledge and information-based practices [37,38]. E-commerce, semantic technologies, specialized software for document management, and iMapping were used for personal information tasks [18,55]. Customized software, reference management software, customized integrated systems, and content-oriented databases were trending techniques for personal information management [19,20].…”

“…Computer self-efficacy is positively associated with PKIM, as computer-literate users may effectively manage and organize information resources. Students and work professionals with no adequate expertise in computers remain unable to organize personal knowledge efficiently [17][18][19][20]. Digital skills have a strong positive influence on PKIM [21][22][23][24][25][26][27][28][29][30][31].…”