Understanding Intention to Use Alternative Dispute Resolution in Construction Projects: Framework Based on Technology Acceptance Model

Lee, Chia Kuang; Yiu, Tak Wing; Cheung, Sai On

doi:10.1061/(asce)la.1943-4170.0000245

Cited by 13 publications

(13 citation statements)

References 55 publications

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“…The effect of PEU on PU (H3) was positive and significant. This effect was espoused in previous studies (Lee et al, 2018;Liu et al, 2018;Riantini and Wandrial, 2018;Elshafey et al, 2020). The PEU influences the usability or benefit associated with a system.…”

Section: Discussionmentioning

confidence: 63%

“…The TAM is utilized for modeling user acceptance of information systems based on two convictions, namely: perceived usefulness (PUextent to which a person believes that using a system would improve their efficiency and productivity) and perceived ease of use (PEUthe degree to which a person trusts that installing and using the system will be easy or stress-free) (Lee et al, 2018). The TAM model was extended to accommodate the antecedents of PU, including external factors such as system characteristics, training possibilities and development procedures, and decision-making by users modified by the perceived external control, benefits and enjoyment (Son et al, 2012;Alalwan et al, 2018;Lee et al, 2018Lee et al, , 2019Liu et al, 2018;Elshafey et al, 2020). However, the TAM is flawed focusing on external factors on PEU and PU, and inadequate consideration of individual perspectives and possible relationship between usage attitude (UA) and usage intention (Chang et al, 2016;Liu et al, 2018;Chao, 2019).…”

Section: Theorization and Conceptual Model 31 Technology Acceptance M...mentioning

confidence: 99%

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Determinants of immersive technology acceptance in the construction industry: management perspective

Okoro

Nnaji

Adediran

2022

ECAM

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PurposeThe usefulness of technology for managing projects in the construction industry is indisputable. The potential utility of immersive technologies (ImTs), including virtual and augmented reality, has recently received significant attention. However, the construction industry, especially in developing countries, lags on the implementation of technology generally and ImTs specifically. Forecasting the potential successful ImTs acceptance at the individual level is essential to strategic planning. The study's objective was to develop and test a conceptual model of factors influencing ImTs acceptance at the individual level in the construction industry.Design/methodology/approachA survey of construction management-level professionals in South Africa was undertaken. The study extended two complementary models, the technology acceptance model (TAM) and the theory of planned behavior (TPB), to analyze behavior towards technology acceptance using structural equation modelling.FindingsResults indicated that attitude significantly influenced the intention to use ImTs and perceived usefulness (PU) positively and significantly predicted the intention to use and usage attitude (UA). Further, the effects of perceived enjoyment (PEn) on UA, and social norms (SNs) and perceived behavioral control (PBC) on intention to use were positive and significant. Perceived ease of use (PEU) had negative and non-significant effects on intention to use and UA. By explaining 82% of the variance, the study established that the proposed model successfully evaluates how management-level professionals in the construction industry accept ImTs.Practical implicationsThe study provides valuable insight into the acceptance of ImTs from the perspective of management-level stakeholders in the South African construction industry. It offers fundamental direction to create a general theory on integrating ImTs in construction.Originality/valueThis study systematically surveyed the intention to accept ImTs in the South African construction industry using an extension of the TAM and TPB models.

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Section: Discussionmentioning

confidence: 63%

Section: Theorization and Conceptual Model 31 Technology Acceptance M...mentioning

confidence: 99%

Determinants of immersive technology acceptance in the construction industry: management perspective

Okoro

Nnaji

Adediran

2022

ECAM

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“…Among construction dispute resolution research, one stream lies in the evaluation and selection of different resolution methods such as negotiation, mediation, dispute adjudication boards (DABs), arbitration, and litigation (e.g., Chan et al, 2006;Gad et al, 2011;Marzouk et al, 2011;Chong and Zin, 2012;Lee et al, 2018 negotiation; arbitration may act as a tool to press for owners' concessions or only a tactic to frighten owners. In contrast, driven by intentions and goals, behavioural strategies can indicate contractors' choices of methods.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…Among construction dispute resolution research, one stream lies in the evaluation and selection of different resolution methods such as negotiation, mediation, dispute adjudication boards (DABs), arbitration and litigation (e.g. Chan et al , 2006; Gad et al , 2011; Marzouk et al , 2011; Chong and Zin, 2012; Lee et al , 2018). However, a dispute resolution method may reflect contractors’ different intentions and purposes.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

To insist or to concede? Contractors’ behavioural strategies when handling disputed claims

Zhang

Fenn

2019

ECAM

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Purpose The purpose of this paper is to identify and analyse factors that affect contractors’ behavioural strategies in resolving disputed claims. Design/methodology/approach Factors were explored by a literature review and an open-ended questionnaire survey. In total, 9 hypotheses involving 12 factors were developed accordingly. Then a structured questionnaire survey was conducted, and 248 valid questionnaires were received from Chinese contractors. Partial least squares structural equation modelling was employed to test the hypotheses. Findings Factors that have the largest impacts on the contractual approach and the relational approach regarding obliging and compromising are favourability of evidence, time pressure and reputation, respectively. Unexpected results show that obliging behaviours are negatively correlated with procedural fairness but positively correlated with occurrence time of the dispute. Research limitations/implications The results are based on correlation, although the research design improves the internal validity. Furthermore, this study belongs to single-level research. In the future, researchers can conduct multilevel research to enrich theories. Practical implications The findings not only enhance practitioners’ understanding of the factors influencing contractors’ behavioural strategies when dealing with disputed claims, but also offer insights into both parties’ ex ante focus of attention on specific factors to facilitate the subsequent dispute resolution. Originality/value This study furnishes a nuanced picture of multiple factors’ impacts on contractors’ behavioural strategies of claim-related dispute resolution, and thus supplements the relevant construction dispute management literature. From the perspective of contractual governance, it is one of those exploring drivers of contract application in problem situations. It extends the body of knowledge on this topic and hopefully will encourage more research on contractual governance from the reactive perspective.

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“…The global construction sector is among the least productive sectors with productivity increases standing at 2% (Barbosa et al , 2017). Despite its low level of productivity, US$8tn construction market growth is predicted globally to be achieved by 2030 with an increasing rate of investment (Betts and Robinson, 2015), which makes the industry an instrumental in propelling economic growth (Lee et al , 2018). With the emergence of Industry 4.0, the forces of digitalization are prompting to increase the efficiency and effectiveness of the industry (Perera et al , 2020).…”

Section: Introductionmentioning

confidence: 99%

Administrative risks challenging the adoption of smart contracts in construction projects

Gürgün

Koç

2021

ECAM

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PurposeAs a remedy to usually voluminous, complicated and not easily readable construction contracts, smart contracts can be considered as an effective and alternative solution. However, the construction industry is merely known as a frontrunner for fast adoption of recent technological advancements. Numerous administrative risks challenge construction companies to implement smart contracts. To highlight this issue, this study aims to assess the administrative risks of smart contract adoption in construction projects.Design/methodology/approachA literature survey is conducted to specify administrative risks of smart contracts followed by a pilot study to ensure that the framework is suitable to the research question. The criteria weights are calculated through the fuzzy analytical hierarchy process method, followed by a sensitivity analysis based on degree of fuzziness, which supports the robustness of the developed hierarchy and stability of the results. Then, a focus group discussion (FGD) is performed to discuss the mitigation strategies for the top-level risks in each risk category.FindingsThe final framework consists of 27 sub-criteria, which are categorized under five main criteria, namely, contractual, cultural, managerial, planning and relational. The findings show that (1) regulation change, (2) lack of a driving force, (3) works not accounted in planning, (4) shortcomings of current legal arrangements and (5) lack of dispute resolution mechanism are the top five risks challenging the adoption of smart contracts in construction projects. Risk mitigation strategies based on FGD show that improvements for the semi-automated smart contract drafting are considered more practicable compared to full automation.Originality/valueThe literature is limited in terms of the adoption of smart contracts, while the topic is receiving more attention recently. To support easy prevalence of smart contracts, this study attempts the most challenging aspects of smart contract adoption.

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Understanding Intention to Use Alternative Dispute Resolution in Construction Projects: Framework Based on Technology Acceptance Model

Cited by 13 publications

References 55 publications

Determinants of immersive technology acceptance in the construction industry: management perspective

Determinants of immersive technology acceptance in the construction industry: management perspective

To insist or to concede? Contractors’ behavioural strategies when handling disputed claims

Administrative risks challenging the adoption of smart contracts in construction projects

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