Understanding Impact of M-banking on Individual Performance of the DeLone &amp; McLean Method and TTF Perpective

Azizah, Qudsiah Nur; Hidayat, Taopik; Riana, Dwiza; Dwiantoro, Tino; Suhardoyo,; Fitriana, Saghifa

doi:10.1088/1742-6596/1641/1/012009

Cited by 3 publications

(4 citation statements)

References 12 publications

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Section: Resultssupporting

confidence: 93%

“…This implies that, in general, performance expectancy is an essential driver of user satisfaction. These results concur with those of previous research in which performance expectancy was found to be an important antecedent of m-banking satisfaction (Azizah et al, 2020). This indicates that users are inclined to adopt mobile banking when they perceive it as beneficial for their banking needs (Jadil et al, 2021).…”

Section: Main Effects and Heterogeneitysupporting

confidence: 91%

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A meta-analysis of satisfaction in mobile banking: a contextual examination

Kumar,

Chauhan,

Kumar

et al. 2023

IJBM

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PurposeIn mobile banking (m-banking), understanding the factors contributing to customer satisfaction is crucial for bank managers to design effective strategies for enhancing the uptake of mobile banking services. This study assesses the relationships between quality, technology acceptance and credibility factors and behavioural outcomes (actual use, continuance intention and loyalty) and satisfaction with m-banking. It further investigates the moderating influence of economy type, innovation level, connectivity level and sample size on all these relationships.Design/methodology/approachThe study employs a meta-analysis technique and reviews 54 published studies to investigate the antecedents and consequences of satisfaction with m-banking.FindingsThe study finds a significant relationship between satisfaction with m-banking and quality, technology acceptance and credibility factors and behavioural outcomes. It concludes that the moderating effect of economy type, innovation level, connectivity level and sample size partially moderate the majority of the hypothesized relationships.Research limitations/implicationsDrawing on a comprehensive literature review, this study presents a novel framework elucidating the antecedents and behavioural outcomes of satisfaction with mobile banking. It contributes to the literature by exploring the moderating effects of sample size and country context on the relationships between these factors, presenting important implications for future mobile banking research.Practical implicationsThis study has practical implications for m-banking service providers, offering insights into the factors that drive user satisfaction with mobile banking and highlighting the need for tailored strategies in different country contexts.Originality/valueThis study examines the effects of factors leading to satisfaction and the subsequent outcomes within the context of m-banking. The findings offer fresh perspectives that can be valuable for managers and policymakers, enabling them to enhance customer satisfaction in the realm of m-banking.

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Section: Resultssupporting

confidence: 93%

Section: Main Effects and Heterogeneitysupporting

confidence: 91%

A meta-analysis of satisfaction in mobile banking: a contextual examination

Kumar,

Chauhan,

Kumar

et al. 2023

IJBM

View full text Add to dashboard Cite

show abstract

“…Pengukuran variabel penelitian Webqual 4.0 diadaptasi dari penelitian sebelumnya dengan menggunakan tiga dimensi yaitu usability quality, information quality, dan service interaction quality [3]. Pengukuran variabel kepuasan diadaptasi dari model DeLone & McLean [12]. Sedangkan pengukuran continuance intention diadaptasi dari penelitian Rahi et al [10].…”

Section: Pendahuluanunclassified

Studi Kualitas Website Ahligizi.id dan Dampaknya Terhadap Continuance Intention Pengguna

Husin

Iqbal

Balafif

2021

J-TIT

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Penelitian ini bertujuan untuk meneliti kualitas website ahligizi.id dan dampaknya terhadap continuance intention pengguna. Pengumpulan data dilakukan melalui survei online terhadap 74 pengguna ahligizi.id dan pengolahan data dengan menggunakan structural equation modeling dengan bantuan SmartPLS3. Hasil penelitian menunjukkan bahwa dimensi webqual 4.0 yang terdiri atas usability quality, information quality, dan service quality tidak ada yang mempengaruhi continuance intention terhadap penggunaan website secara langsung. Kepuasan pengguna memiliki pengaruh positif dan signifikan terhadap continuance intention. Di antara dimensi webqual 4.0 yang diamati dalam penelitian ini maka dimensi usability quality dan service quality memiliki pengaruh positif dan signifikan terhadap kepuasan pengguna website ahligizi.id. Sedangkan information quality tidak mempengaruhi kepuasan pengguna secara signifikan.

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“…The results stated that service quality and information quality greatly influence a person in adopting a technology, and system quality has no effect in the context of FinTech. Meanwhile, Azizah et al (2020) found that system quality had no significant effect on satisfaction. This result contradicted with several studies which stated that system quality has a significant effect on the adoption of mobile banking applications in Saudi Arabia (Baabdullah et al, 2019) and e-learning in Nigeria (Yakubu & Dasuki, 2018).…”

Section: Introductionmentioning

confidence: 99%

Determinants of Continuance Intention to Use Mobile Commerce during the Emergence of COVID-19 in Indonesia: DeLone and McLean Perspective

Nani

Lina

2022

Sriwijaya Int. J. of Dynamic Eco. And Buss.

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The level of online shopping in Indonesia has been increasing since its inception, especially due to the COVID-19 pandemic which has caused a more significant increase.In addition to the quality of supporting applications, service quality in the form of timeliness in delivery and suitability of goods ordered by consumers are also important aspects that need to be considered by businesses that use the Electronic Commerce (E-commerce) platform. This study aims to examine the effect of system quality, information quality, and reliability on user satisfaction of Mobile Commerce (M-commerce), the effect of user satisfaction on the intention to use M-commerce continually, and the role of user experience in strengthening the relationship between user satisfaction and intention to use M-Commerce continually. We used 196 M-commerce consumers who conducted online shopping within three months (April-June 2020) as samples. Hypothesis was tested using PLS-SEM. The findings prove that customer satisfaction is not only determined by technological factors such as system quality, but also customer value, such as service accuracy in delivering products. Furthermore, this study has a practical contribution whether understanding individual behavior in M-commerce adoption can be an effective tool to help decision makers develop superior strategies to compete in the digital era and can be used to make policies.

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Understanding Impact of M-banking on Individual Performance of the DeLone & McLean Method and TTF Perpective

Cited by 3 publications

References 12 publications

A meta-analysis of satisfaction in mobile banking: a contextual examination

A meta-analysis of satisfaction in mobile banking: a contextual examination

Studi Kualitas Website Ahligizi.id dan Dampaknya Terhadap Continuance Intention Pengguna

Determinants of Continuance Intention to Use Mobile Commerce during the Emergence of COVID-19 in Indonesia: DeLone and McLean Perspective

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