Understanding immigrant settlement services literacy in the context of settlement service utilisation, settlement outcomes and wellbeing among new migrants: A mixed methods systematic review

Abood, Julianne; Woodward, Kerry; Polonsky, Michael Jay; Green, Julie; Tadjoeddin, Mohammad Zulfan; Renzaho, Andre Μ Ν

doi:10.1016/j.wss.2021.100057

Cited by 9 publications

(17 citation statements)

References 98 publications

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“…Our new factors are supported by our nomological testing, which suggests a significant relationship between our identified dimensions and migrants’ level of acculturative stress. Our findings are consistent with the literature suggesting that high levels of acculturative stress due to issues associated with navigating the resettlement service delivery system [ 42 , 58 ]. Migrants who are poorly informed of rights or disempowered, and lack an understanding of settlement service delivery options have been found to have high level of acculturative stress [ 42 , 58 ].…”

Section: Discussionsupporting

confidence: 92%

“…Service literacy issues, particularly language skills, make it difficult for some new migrants to access settlement services [ 42 ]. For example, over 200 languages are spoken in homes and communities all over Australia.…”

Section: Discussionmentioning

confidence: 99%

“…The first step involved the items being reviewed by the research team to establish their face validity. The review of the scale was complemented by a systematic review of the SSL literature to ensure that the items covered the comprehensive range of issues identified within settlement service the literature related to SSL [ 42 ]. This process resulted in all 30 original items being retained, with four items revised to improve their clarity.…”

Section: Methodsmentioning

confidence: 99%

“…Extensive research suggests that migrants who are better able to engage with settlement services have lower levels of acculturative stress [ 51 ]. As such, nomological validity would occur when increased SSL reduces migrants’ level of acculturative stress [ 42 ]. We assessed the migrant’s level of acculturative stress using the 13item SAFE Scale which was previously validated by Suh, Rice (50).…”

Section: Methodsmentioning

confidence: 99%

“…The third level, political SSL, refers to migrants’ skills and awareness to act as agents of change for settlement services. Recently, Abood, et al [ 42 ] undertook a systematic review of SSL and found that while this concept has not been extensively referred to in the literature, the three components were found to exist within the literature around settlement services. Yet, to date, no study has sought to establish the psychometric properties of the components of the SSL construct.…”

Section: Introductionmentioning

confidence: 99%

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Establishing the psychometric properties of constructs from the conceptual ‘Settlement Services Literacy’ framework and their relationship with migrants’ acculturative stress in Australia

et al. 2022

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Background Effective migration often requires supports for new arrivals, referred to as settlement services. Settlement services literacy (SSL) is key to ensuring new migrants have the capability to access and utilise the information and services designed to support the resettlement process and achieve positive settlement outcomes. To date, however, no research has sought to empirically validate measures of SSL or to assess individual migrants’ levels of SSL. The aim of this study was to establish the psychometric properties of constructs from the conceptual SSL framework. Design Using a snowball sampling approach, trained multilingual research assistants collected data on 653 participants. The total sample was randomly divided into two split-half samples: one for the exploratory factor analysis (EFA; N = 324) and the other for the confirmatory factor analysis (CFA; N = 329) and scale validation. The final SSL scale included 30 questions. The full data set was used to test the nomological validity of the scale regarding whether the components of SSL impact on migrants’ level of acculturative stress. Results The EFA yielded five factors: knowledge (eight items, α = 0.88), empowerment (five items, α = 0.89), competence (four items, α = 0.86), community influence (four items, α = 0.82), and political (two items, α = 0.81). In the CFA, the initial model demonstrated a poor to marginal fit model. Its re-specification by examining modification indices resulted in a good model fit: CMIN/DF = 3.07, comparative fit index = 0.92, root mean square error of approximation = 0.08 and standardised root mean square residual = 0.07, which are consistent with recommendations. All the path coefficients between the second-order construct (SSL) and its five dimensions (knowledge, empowerment, competence, community influence and political) were significant at an α = .05 level, giving evidence for the validity of different SSL dimensions. We found that SSL is significantly related to migrants’ acculturative stress (β = - 0.39, p < 0.05) in the nomological model. Conclusions The study provides evidence of the construct validity and reliability of the SSL tool. It provides the basis for integrating the measures of SSL into evaluation of settlement services. This will allow for more effective decision-making in designing and implementing settlement services as well as funding and service agreements to address any deficiencies.

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Section: Discussionsupporting

confidence: 92%

Section: Discussionmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Section: Methodsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Establishing the psychometric properties of constructs from the conceptual ‘Settlement Services Literacy’ framework and their relationship with migrants’ acculturative stress in Australia

et al. 2022

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Understanding settlement services literacy and the provision of settlement services for humanitarian migrants in Australia—A service provider perspective

Abood

Polonsky

Woodward

et al. 2022

Aust J Social Issues

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Over the past 40 years, successive Australian Governments have developed a comprehensive programme of settlement services (SS) designed to improve settlement outcomes for humanitarian migrants.Many humanitarian migrants do not arrive with the appropriate skills and abilities to fully benefit from available SS. "Settlement services literacy" (SSL) has been proposed as a framework to contextualise factors that may enable or constrain humanitarian migrants' utilisation of SS. The aim of this study was to investigate the provision of SS in relation to SSL, that is humanitarian migrants' ability to effectively access information and services, to critically assess services, and to politically mobilise and effect change.

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Improving Public Services Accessibility Through Natural Language Processing: Challenges, Opportunities and Obstacles

Mariani

Karimi

Concilio

et al. 2022

Lecture Notes in Networks and Systems

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Understanding immigrant settlement services literacy in the context of settlement service utilisation, settlement outcomes and wellbeing among new migrants: A mixed methods systematic review

Cited by 9 publications

References 98 publications

Establishing the psychometric properties of constructs from the conceptual ‘Settlement Services Literacy’ framework and their relationship with migrants’ acculturative stress in Australia

Establishing the psychometric properties of constructs from the conceptual ‘Settlement Services Literacy’ framework and their relationship with migrants’ acculturative stress in Australia

Understanding settlement services literacy and the provision of settlement services for humanitarian migrants in Australia—A service provider perspective

Improving Public Services Accessibility Through Natural Language Processing: Challenges, Opportunities and Obstacles

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