2023
DOI: 10.1145/3596240
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Understanding Disengagement in Just-in-Time Mobile Health Interventions

Abstract: Just-in-time (JIT) intervention aims to proactively detect a user's problematic behaviors and deliver interventions at an opportune moment to facilitate target behaviors. However, prior studies have shown that JIT intervention may suffer from user disengagement, a phenomenon in which a user's level of engagement with intervention apps and target behaviors declines over time. In this study, we aimed to deepen our understanding of disengagement in a mobile JIT intervention system. As a case study, we conducted a… Show more

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Cited by 3 publications
(2 citation statements)
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“…Participants in the weekly condition exhibited higher engagement, and higher engagement was associated with a greater decrease in BP. The lower engagement observed in the daily condition could be due to habituation, as observed in other mHealth contexts [ 17 31 ]—users may simply have gotten used to the notifications and begun ignoring them. Lower engagement could signal frustration or dissatisfaction with the intervention, impacting real-world use.…”
Section: Discussionmentioning
confidence: 99%
See 1 more Smart Citation
“…Participants in the weekly condition exhibited higher engagement, and higher engagement was associated with a greater decrease in BP. The lower engagement observed in the daily condition could be due to habituation, as observed in other mHealth contexts [ 17 31 ]—users may simply have gotten used to the notifications and begun ignoring them. Lower engagement could signal frustration or dissatisfaction with the intervention, impacting real-world use.…”
Section: Discussionmentioning
confidence: 99%
“…“Engagement” has been conceptualized differently across fields and studies, but generally refers to users’ use of and experience with the system [ 16 ]. Although engagement with an intervention is distinct from the performance of health behavior, as users may abandon the use of an intervention while continuing to perform the target behavior [ 17 18 ], engagement is associated with intervention efficacy in multiple health domains [ 19 ]. Engagement with an intervention may describe interaction with either push- or pull-based interventions [ 20 ].…”
Section: Introductionmentioning
confidence: 99%