Understanding Crowdsourcing and Volunteer Engagement

Roberts, Shadrock; Doyle, Tiernan

doi:10.1002/9781119217930.ch9

Cited by 6 publications

(3 citation statements)

References 32 publications

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“…Added to all of this, content plays a significant role in the effectiveness of news chatbots. As Roberts and Doyle (2017) [31] point out, crisis-responding organizations are encouraged to build relationships with the local population around questions of data interoperability, data sharing and understanding how their policies might inhibit or affect data sharing and collection. In regard to the use of chatbots for crisis reporting, users need to be able to have quick access to specific information, as well as access to distinct and clear categories of news.…”

Section: Employing News Chatbots For Crisis Reporting: the Case Of Th...mentioning

confidence: 99%

Employing a Chatbot for News Dissemination during Crisis: Design, Implementation and Evaluation

Maniou

Veglis

2020

Future Internet

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The use of chatbots in news media platforms, although relatively recent, offers many advantages to journalists and media professionals and, at the same time, facilitates users’ interaction with useful and timely information. This study shows the usability of a news chatbot during a crisis situation, employing the 2020 COVID-19 pandemic as a case study. The basic targets of the research are to design and implement a chatbot in a news media platform with a two-fold aim in regard to evaluation: first, the technical effort of creating a functional and robust news chatbot in a crisis situation both from the AI perspective and interoperability with other platforms, which constitutes the novelty of the approach; and second, users’ perception regarding the appropriation of this news chatbot as an alternative means of accessing existing information during a crisis situation. The chatbot designed was evaluated in terms of effectively fulfilling the social responsibility function of crisis reporting, to deliver timely and accurate information on the COVID-19 pandemic to a wide audience. In this light, this study shows the advantages of implementing chatbots in news platforms during a crisis situation, when the audience’s needs for timely and accurate information rapidly increase.

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Section: Employing News Chatbots For Crisis Reporting: the Case Of Th...mentioning

confidence: 99%

Employing a Chatbot for News Dissemination during Crisis: Design, Implementation and Evaluation

Maniou

Veglis

2020

Future Internet

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“…While the use of chatbots is relatively new for crisis, the idea of reaching out to affected populations or engaging them for collecting information is not. Roberts and Doyle (2017) highlight several case studies for this form of engagement during various crises.…”

Section: Reflections On Chatbots For Crisesmentioning

confidence: 99%

“…As Roberts and Doyle (2017) point out, a single piece of technology alone is not the answer: crisis responding organisations are encouraged to build relationships with the local population around questions of data interoperability, data sharing, and understanding how their policies might inhibit or affect data sharing and collection. The creation of a chatbot itself must be considered in conjunction with these other factors to maximise its utility for crowd sourcing.…”

Section: Reflections On Chatbots For Crisesmentioning

confidence: 99%

Designing Chatbots for Crises: A Case Study Contrasting Potential and Reality

Piccolo

Roberts²,

Iosif³

et al. 2018

Electronic Workshops in Computing

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Chatbots are becoming ubiquitous technologies, and their popularity and adoption are rapidly spreading. The potential of chatbots in engaging people with digital services is fully recognised. However, the reputation of this technology with regards to usefulness and real impact remains rather questionable. Studies that evaluate how people perceive and utilise chatbots are generally lacking. During the last Kenyan elections, we deployed a chatbot on Facebook Messenger to help people submit reports of violence and misconduct experienced in the polling stations. Even though the chatbot was visited by more than 3,000 times, there was a clear mismatch between the users' perception of the technology and its design. In this paper, we analyse the user interactions and content generated through this application, and discuss the challenges and directions for designing more effective chatbots.

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