Understanding Content Management

Boiko, Bob

doi:10.1002/bult.221

Cited by 24 publications

(22 citation statements)

References 28 publications

(34 reference statements)

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“…Using WCMSs helps organizations to manage complex emerging websites with a high quality appearance [43]. Currently, there are many available systems for web content management, both commercial and open source.…”

Section: Web Content Management Systemsmentioning

confidence: 99%

Developing the TriLab, a triple access mode (hands‐on, virtual, remote) laboratory, of a process control rig using LabVIEW and Joomla

Abdulwahed

Nagy

2010

Comp Applic In Engineering

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Laboratory education is a core part of engineering curricula; engineering students generally prefer to work on something real. The classical mode and the oldest form of laboratory education is the hands-on mode. Advances in information and communication technologies have contributed to the laboratory education by creating two new modes, the simulated (virtual) mode and the online controlled mode (remote). Recently, developments or utilizations of hybrid structures of two types (e.g., virtual and hands-on, or remote and hands-on) have been reported in the literature; however, until now there are no reports of hybrid structures of the three types together. This paper describes the technical development of a novel laboratory model that combines the three modes in one unifying software package, namely the TriLab, by using Laboratory Virtual Instrument Engineering Workbench (LabVIEW). It is shown that LabVIEW provides a single programming environment for developing all components of the TriLab. Furthermore, it is shown that the Joomla web content management system can be used as a solution for efficient deployment of a remote lab online portal on the top of the LabVIEW core software. The development of the TriLab using LabVIEW and Joomla for an Instrumentation and Control Engineering Laboratory rig is shown. The analysis of student survey is presented which has shown positive impact of the pedagogical utilization of the TriLab. This is the first paper which aims to provide engineering academics a generic architecture and software solutions to rapidly develop their own TriLab. ß

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Section: Web Content Management Systemsmentioning

confidence: 99%

Developing the TriLab, a triple access mode (hands‐on, virtual, remote) laboratory, of a process control rig using LabVIEW and Joomla

Abdulwahed

Nagy

2010

Comp Applic In Engineering

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“…Content Management (CM) [2] is the process of matching what "you" have with what "they" want. "you" are an organization with information and functionality of value.…”

Section: A Microcontent Managementmentioning

confidence: 99%

A Multi-agent Supporting Contextual Microcontent Cooperative Management Mode in Mobile-commerce

Cai

Talib

2010

2010 3rd International Conference on Information Management, Innovation Management and Industrial Engineering

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Microcontent is the prime resource and valuable asset of Web 2.0, rapid development of Mobile Commerce (MC) has enhanced the operational functionalities requirement among Mobile terminals, Servers, Knowledge Bases and other participants in many Web 2.0 applications; consequently making Microcontent Management incompetent in the world of distributed environment. This issue gets further complicated by the influence of dynamic context, a distinct character of MC. Multi-agent mode has potential to increase the efficiency and supports the context-aware content service in both collaborative and dynamic Ubiquitous network environments. So lifecycle is proposed to identify the primary subjects of Microcontent Cooperative Management(McCM), and then a Multi-agent supporting Contextual McCM Mode is constructed to support the lifecycle; the conclusion and further research is mentioned in the end of paper.

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“…These features determine the structure of a site, the appearance of the published Web pages, and the website navigation provided to the users. In general, content management involves a holistic approach to building a website in order to match what businesses possess to what their business partners and customers want by providing the creation, management, distribution, and publishing of information on their sites (Boiko, 2001 andNewman et al, 2003). The overall goal of deploying a CM system is to improve the customer's satisfaction by providing an enhanced online shopping experience (Jun et al, 2004).…”

Section: Content Management and Customer Service Management Systemsmentioning

confidence: 99%

The Effect of Customer Service and Content Management on Online Retail Sales Performance: The Mediating Role of Customer Satisfaction

Ayanso¹,

Lertwachara²,

Thongpapanl³

2011

THCI

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AIS Transactions on Human-Computer InteractionAnteneh Ayanso Brock University aayanso@brocku.ca Kaveepan LertwacharaCalifornia Polytechnic State University klertwac@calpoly.edu Narongsak ThongpapanlBrock University nthongpa@brocku.ca This paper analyzes the mediating role of customer satisfaction by studying the relationship between IT-enabled customer service and content management efforts and online sales performance. Using data on the top performing Web retailers in the U.S. based on their online annual sales, we show that the extent of retailers' efforts in online customer service and content management is positively linked to customer satisfaction, which in turn is positively related to the retailers' online sales performance. In addition to directly increasing the revenue, our results indicate that customer service and content management features can also indirectly improve the retailers' financial performance. Specifically, customer service management impacts the sales performance via the average ticket amount, while content management affects the sales via the repeat visit.

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Understanding Content Management

Cited by 24 publications

References 28 publications

Developing the TriLab, a triple access mode (hands‐on, virtual, remote) laboratory, of a process control rig using LabVIEW and Joomla

Developing the TriLab, a triple access mode (hands‐on, virtual, remote) laboratory, of a process control rig using LabVIEW and Joomla

A Multi-agent Supporting Contextual Microcontent Cooperative Management Mode in Mobile-commerce

The Effect of Customer Service and Content Management on Online Retail Sales Performance: The Mediating Role of Customer Satisfaction

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