Understanding consumer acceptance of mobile payment services: An empirical analysis

Schierz, Paul Gerhardt; Schilke, Oliver; Wirtz, Bernd W.

doi:10.1016/j.elerap.2009.07.005

Cited by 997 publications

(891 citation statements)

References 45 publications

Supporting

Mentioning

691

Contrasting

Unclassified

Order By: Relevance

“…These authors found a strong empirical support in the questions of compatibility, individual mobility and subjective norms. The Schierz et al (2010) model was able to explain 84% of the attitude to use and 85% of the intention use of mobile payment demonstrating that the model brings together a set of important factors that could be used to explain the intention to adopt other types of mobile payments.…”

Section: Nfc Technology Acceptance For Mobile Payments: a Brazilian Pmentioning

confidence: 99%

“…Several studies such as those of Chen and Adams (2005), Meharia (2012) and Schierz et al (2010) based on the results garnered by Davis (1989) found that the main antecedent and key mediator of influence of the other variables on intention to use is the attitude of a person toward the use of a particular technology. That can be understood as the positive or negative assessment of the use of a technology held by a particular individual.…”

Section: Hypothesesmentioning

confidence: 99%

“…The Schierz et al (2010) model, although based on TAM, includes other variables that influence the attitude and intention to use mobile payments. These authors found a strong empirical support in the questions of compatibility, individual mobility and subjective norms.…”

Section: Nfc Technology Acceptance For Mobile Payments: a Brazilian Pmentioning

confidence: 99%

See 2 more Smart Citations

NFC technology acceptance for mobile payments: A Brazilian Perspective

Luna

Montoro-Ríos

Liébana‐Cabanillas

et al. 2017

RBGN

View full text Add to dashboard Cite

Purpose -This study investigates the acceptance of NFC technology for payment through mobile in a Brazilian context, which allow knowing the factors that influence directly or indirectly in that acceptance.Design/methodology/approach -Through an online and selfadministered questionnaire and using the snowball sampling procedure on social networks, the final sample consisted of 423 mobile phone users in Brazil and the technique used to prove the hypotheses was the Structural Equation Model.Findings -The results show that attitude, personal innovation in IT and perceived usefulness are determinants of future intention to use the NFC technology for payments in Brazil.Originality/value -The proposed model has a predictive power of intention to use NFC payment of 71%, demonstrating that it includes background with a large predictive power of acceptance of NFC technology which led us to highlight the main implications for the management and development of new studies in this field.

show abstract

Section: Nfc Technology Acceptance For Mobile Payments: a Brazilian Pmentioning

confidence: 99%

Section: Hypothesesmentioning

confidence: 99%

See 1 more Smart Citation

NFC technology acceptance for mobile payments: A Brazilian Perspective

Luna

Montoro-Ríos

Liébana‐Cabanillas

et al. 2017

RBGN

View full text Add to dashboard Cite

show abstract

“…In marketing literature, scholars implicitly define banking services as transaction support services. Due to technology innovations, financial service marketing scholars have studied customer adoptability of mobile banking and internet banking (Kim et al, 2010;Schierz et al, 2010). It shows that scholars have recognised the need to understand specific financial service segments.…”

Section: Research Objectivesmentioning

confidence: 99%

A SERVQUAL approach to identifying the influences of service quality on leasing market segment in the German financial sector

Ramanathan

Win

Wien³

2018

BIJ

View full text Add to dashboard Cite

Purpose -The purpose of this paper is to determine the nature of the relationship between service quality and desired customer behaviours in the leasing market using an appropriate service quality measurement model. We take a step further by recognising the possible differences in influence of service quality in private and corporate customers, and those business dealings with low, medium and high lease values. Design/methodology/approach -We use deduction method to test the SERVQUAL in the German leasing market and the relationship between customer satisfaction and desired behavioural outcomes. The developed questionnaire is based on the 22 item scale of the SERVQUAL approach. Samples are selected based on convenience sampling. Findings -We found differences in the levels of inflence by SERVQUAL dimensions on corporate and private customers as well as among those customers with different leasing contract values. From the regression analyses, it is clear that 'assurance' from the leasing company is the most common SERVQUAL dimension that has significant impact on overall service quality perceptions and obtaining customers satisfaction and loyalty (behavioural outcomes). Originality/Value -We recognised that all financial services are not created equally to meet customer demands. Hence, the customer expectations of service quality from these services will be different. We contributed to the marketing literature by studying customer perceptions of service quality by specifying financing aspects of financial services, i.e. leasing. We further contributed to the literature of SERVQUAL model in financial services by dividing customers into two different types of customers and those with diverse leasing contract values. We found that priorities given on service quality dimensions by them are different. These concepts were never considered in the literature. This also implies that future studies on financial services marketing need to recognise such differences in the research.

show abstract

“…For instance, acceptance of mobile commerce has been studied incorporating constructs like trust, cost, social influence and variety of services [11,12]. Mobile payment has been considered in [13], obtaining a strong support for the effects of compatibility, individual mobility, and subjective norm.…”

Section: Introductionmentioning

confidence: 99%

The moderating role of prior experience in technological acceptance models for ubiquitous computing services in urban environments

Torres

Díaz‐Fernández

Toral

et al. 2015

Technological Forecasting and Social Change

View full text Add to dashboard Cite

Ubiquitous computing services constitute a new information technology that can be used in thousands of potential applications and environments. Ubiquitous computing is also changing the classic paradigm of information technology as it is forcing social and cultural changes. Determining factors affecting the use of ubiquitous services is essential to correctly define the characteristics of new value added services. However, this study investigates not only these factors, but also the moderating effect of previous experience. Due to the technological nature of ubiquitous services, previous experience alters the way in which potential users face these services. Findings suggest that previous experience changes the way in which antecedent relates to basic TAM constructs. The derived research models and empirical results also provide valuable indicators for future research and managerial guidelines for the successful adoption of ubiquitous computing services.

show abstract

Understanding consumer acceptance of mobile payment services: An empirical analysis

Cited by 997 publications

References 45 publications

NFC technology acceptance for mobile payments: A Brazilian Perspective

NFC technology acceptance for mobile payments: A Brazilian Perspective

A SERVQUAL approach to identifying the influences of service quality on leasing market segment in the German financial sector

The moderating role of prior experience in technological acceptance models for ubiquitous computing services in urban environments

Contact Info

Product

Resources

About